Candidates About

Kimberly Harrington

Professional Summary

Highly ambitious Sr. Business Analyst with more than 15 years providing result oriented workflow analysis and system updates. . Background in Personal and Commercial lines Insurance as well as areas that require strict procedures, protocol and confidentiality. Strong familiarity with Insurance Industry terms and language. Vast knowledge of business and systems requirements solicitation and documentation, user acceptance testing, process improvement and end-user training. SQLand Microsoft Excel knowledge. Quickly grasps business priorities to identify optimal personnel and IT solutions for both internal and clients.

·         Business Systems Analysis

·         Business process Mapping

·         Workflow Analysis

·         Quality Assurance

·         Insurance Industry Knowledge base

·         Manual Rating

Work History

Insurity – Hartford Ct.                                                                      2007 - 2017

Insurity            specializes in Property & Casualty software and services for over 25 years. Providing customers with a broad spectrum of solution that encompasses everything from core process to data management and analysis, integrate components that can be delivered individually or as a suite.      

Senior Business Analyst

Responsibilities:

o    Conducted interviews with key business users not only with clients but internal teams as well to collect information on business processes, user requirements and system requirements.

o    Documented business processes and analyzed procedures to see that they would meet changing business needs.

o    Conducted multiple knowledge sharing sessions per year to capture “Lessons Learned” and streamline the product improvement process.

o    Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

o    Implemented user acceptance testing with a focus on documenting defects and executing test cases.

o    Point of contact for multiple clients which created dependable and strong partnership.

o   Recommended operational improvements based on tracking and analysis.

o   Oversaw and managed from beginning of project to production implementation.

Accomplishments:

o   As system subject matter expert hold role as lead analyst and be part of team to successfully complete implementation of web based system. Roll out on time and moved to client production prior to expected deadline.

o   Successfully train off shore, Internal and client users on new system.

Arbella Insurance Group – Quincy, Ma                                            2004 – 2007

Founded in 1988 to provide business and personal insurance engineered for the unique challenges of New England life.

Business Analyst

Responsibilities:

o    Served as liaison between business owners and Information Systems within the Business Systems Development Team.

o    Conducted interviews with key business users to collect information on business processes and user requirements.

o    Documented business processes and analyzed procedures to see that they would meet changing business needs.

o   Managed testing cycles, including test plan creation and co-ordination of user acceptance testing. Participated in all implementation scheduling and deadline adherence status reporting.

Accomplishments:

o   Successfully completed sunset of three legacy systems, working with new product team to be sure all legacy information, policies and databases were integrated.

Keane, Inc. – Boston, MA                                                                2005                           

Boston-based IT services of NTT Data Corporation offers Application Services, as well as Infrastructure and Business Process Outsourcing Solutions Company.

IT Consultant

Responsibilities:

o    Created test plans and implemented changes for IT conversion of MA automobile rates and rules.

o    Documented all test results associated with conversion.

o    Assisted in creating documentation for offshore contractors to use for corrections of daily zero balance reports.

o    Liaison between Business Analysts, Offshore contractors and IT.

OneBeacon – Boston, MA                                                               1995 – 2005

OneBeacon provides specialty insurance solutions and products sold through independent agencies, regional and national brokers.

Business Analyst-(2004-2005)

Responsibilities:

o    Attended Business Requirement meetings with IT, Business Analysts and Underwriting Management.

o    Point person between IT and Underwriting Management.

o    Created Automation Request documents, which included all specs for system enhancements.

o    Designed test cases and test plans for system enhancements.

o    Worked with IT to map new fields in systems.

o    Responsible for QC of new changes as well as implementation documentation.

Sr. Underwriting Assistant - (2002-2004)

Responsibilities:

o    Quoted and underwrote Yacht and Marine policies within limited authority and processed policy transactions in accordance with established underwriting standards.

o    Assisted in risk evaluation through the review of underwriting data.

o    Responded directly to inquiries from agents regarding rating system, methods and procedures.

Compliance Analyst – (2002)

Responsibilities:

o    Implemented and followed through with countrywide and state-specific insurance filings for Commercial and Personal Lines, following all state and Federal regulations.

o    Filings were for rule, rate and form changes both countrywide and state specific.

o    Maintained accurate filing database to track all work in progress for internal and external customer service inquires.

o    Served as liaison between Field and Corporate Office to communicate status of insurance filings.

o    Composed Excel spreadsheets and Word documents, customized to comply with 50 state procedures, for Department of Insurance submissions.

Technical Support Analyst – (2000-2002)

Responsibilities:

o    Assumed full responsibility for constructing test schedules and organizing test production, which freed Business Analysts for more strategic projects.

o    Collaborated with IT department to analyze and resolve errors and discrepancies identified through test production and to assess information needed for both areas of business to implement new state initiatives.

o    Edited and corrected state forms and manuals used by field offices, resulting in significant reduction in expenses for reprinting.

o    Worked closely with Business Analysts, to follow up on regulatory changes on both rules and rates, to assure company is in compliance and reduce fines.

o    Reviewed new Umbrella policies with high limits and high risks, recommending decisions on renewal.

o    Trained additional Technical Support Analyst in company systems and procedures,

Agency Service Coordinator – (1995-2002)

Responsibilities:

o    Review and complete new business applications and change requests.

o    Processed in timely manner to keep customer relations on target

o    Reviewed DMV reports and Credit reports for New Business applications.

o    Traveled to field offices on west coast to support integration training.

o     Assisted in teaching new associates on company systems and use of manuals.

o    Performed basic filing in prior role.

Education:

University of Phoenix – Quincy, MA

Bachelors in Business Management

Newbury College – Brookline, MA

Associate Degree

Professional Training:

INS 21 & 22

Microsoft Excel 2013

SQL Querying