Candidates About

David  Klubock

SUMMARY

·         IT expertise in financial accounting, customer relationship management, manufacturing, distribution, and operations—including experience in training and supporting others in the use of these systems.

·         Skilled in project planning, problem analysis and resolution, requirements analysis, and IT systems development/administration.

·         Proven track record in a variety of industries with the focus on translating business requirements into solid technical solutions to promote operational efficiency, which has resulted in Business Process Improvements.

Software and Applications Experience

PROFESSIONAL EXPERIENCE

Sr. Business Analyst, Park Place Technologies, Marlborough, MA                                                                                   2015 to present

·        Upgraded the company’s Microsoft Dynamics Great Plains ERP from version 2010 to version 2015. Currently providing ongoing support and maintenance for that platform and its associated third-party application interfaces: Starship, Avalara, Business Portal, Manufacturing, Field Service, Collections Management, Extender, SmartList Builder, GP Power Pack, and GP Power Tools.

·        Managed financial and supply chain systems  functions (including remote warehouses), by handling daily activities and introducing improvements to order processing, inventory management, and collections management as part of a corporate expansion.

·        Analyzed business needs and supported the IT rollout of Astea—creating business-process requirements documents and functional specifications for numerous facets of the company-wide project.

·        Collaborated on two Kaizen teams to improve supply chain inventory management and streamline call center support case resolution.

Business Systems Analyst, Unicom Engineering, Canton, MA                                                                                            2005 to 2015

·        Upgraded the Microsoft/Great Plains Enterprise software from version 9.0 to version 2013, and provided daily support, and

maintenance for the application and related 3^rd party applications (Starship, Quality Count, GP Agent, Willoware, Company Data Archive, Accellos, Rockton Software, Experlogix, Business Portal,  Manufacturing, Field Service, Collections Management, Extender, Smartlist Builder, Smart View, Safepay Management Reporter, and  Integration Manager),resulting in a more robust toolset for business users.

·         Supported the Manufacturing, Supply Chain, Finance, Customer Support, Planning, and Sales and Marketing functions by analyzing current processes, introducing process improvements via software automation, and improving business efficiencies for the NEI facilities in Canton, MA, Plano, TX, and Galway, Ireland.

·         Created documentation and implemented system internal controls as required through Sarbanes Oxley resulting in NEI passing compliance testing requirements as administered by outside auditors.

·         Rolled out a formal training program of financial reporting tools, including SmartList, FRx reporting, FRx Forecaster and SQL 2005, allowing use of these reporting tools for greater job efficiency.

·         Developed improvements in the Pick, Pack, and Ship and Receiving functions through introduction of new procedures and leveraged existing software to develop a more streamlined process.

·         Collaborated in the development of EDI systems, WOTS, Powerhelp, and planning of upgrade to Dynamics GP2013, creating new enhancements with new applications designed to reduce manual paperwork and encourage automation.

DAVID  KLUBOCK                                                                                                                                                                                           PAGE 2

Systems Analyst, Kewill Solutions North America, Marlborough, MA                                                                               2000 to 2005

·        Upgraded the Microsoft/Great Plains enterprise software from version 5.0 to version 8.0, and provided daily support, and

maintenance for the application and related 3^rd party applications (IBIS, Vertex, Field Service, Collections Management), allowing these applications to be modernized to support the changing business needs of the organization.     

·         Improved efficiencies for the Finance, Customer Support and Sales & Marketing organizations by collecting user requirements, translating business needs, researching automated solutions, providing recommendations, and implementing business solutions.

·         Gathered systems requirements, trained users, provided support, program and process definition, and management for the Great Plains, Goldmine, and Vertex tax software applications, resulting in consistent and dependable business processes.

·         Introduced financial reporting tools through use of SmartList, Crystal Reports, FRx reporting, and SQL 2000 thereby introducing and creating new tools for users do their jobs effectively.

·         Supervised the daily process with the Kewill Helpdesk through the administration of the Track-IT support software, and ensured user requests were processed in a timely manner, resulting in the systems supported users daily requirements.

Applications Analyst, PARTNERS HEALTHCARE SYSTEM, Boston, MA                                                                      1997 to 2000

·        Streamlined the BICS (Brigham Integrated Computer System) Outpatient Scheduling System, improving the process for scheduling outpatient appointments for the 60 hospital clinics across the region.

·         Coordinated the deployment and setup of computer systems at remote Partner’s Community Healthcare Incorporated sites, consistently completing implementations within stated deadlines.                                                                                                  

·         Managed the roll out of the Patient Scheduling system for the hospital clinics using the Admission Discharge System (ADO).  These efforts consistently resolved system issues in a timely manner producing enhanced patient care.

·         Applied PC Anywhere and Citrix software solutions for the integration of systems of the Private Health Organization (PHO), allowing external sites to have access to Brigham Hospital Systems.

·         Supervised the process for procurement of computer hardware for specific projects, and ensured that the Partner’s standard desktops were deployed and supported at all times throughout the Partner’s hospital network.

Prior to 1997:                    Finance Systems/Programmer Analyst, ANALOG DEVICES, Norwood, MA                                                      

                                           Financial Systems Coordinator, THOMSON FINANCIAL SERVICES, Boston, MA                                            

                                           Implementation Coordinator, OFFICE OF THE STATE COMPTROLLER, Boston, MA                                     

EDUCATION/TRAINING

Masters in Business Administration, Northeastern University, Boston, MA, 1991

Concentration:  Management -   Internship (CO-OP) – Financial Analyst, Unisys Corporation, Paoli, PA, 1990

Bachelor of Science, Business Administration, Northeastern University, Boston, MA, 1986 Concentration:  Management

Courses:  MSC 2071- Querying with T-SQL; MSC 2072 - MS SQL Server Admin; BA101 - Business Analysts Crash Course;

BA102 - Use Case Workshop with UML and Rational Rose

HONORS/AFFILIATIONS

Organizations:  Member of the International Institute of Business Analysts (IIBA), Toastmasters, Great Plains Users Group (GPUG), and No Bats Baseball Club (NBBC)

Pride in Performance Award, Office of the State Comptroller, Certificate of Recognition, State Office of Affirmative Action