Candidates About

Renee E. Bishop

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HIGHLIGHTS OF QUALIFICATIONS:

Sr. Business Analyst and Project Manager professional with 10 years of experience managing complex IT projects and utilizing effective business process analysis.  Skilled in building a vision for business success and executing strategies that generate qualitative and/or quantifiable results.  Proven project management skills, consistently delivering complex, mid to large-scale projects on time and within budget.  Experience   in helping to provide guidance and support on  privileged user credential management initiatives for the Social Security Administration (SSA). Extensive real-world knowledge in the implementation of application and systems integration tools, information security and access management tools, business intelligence tools and ERP systems for financial, healthcare and government industries. Demonstrated ability to partner with customers to achieve their goals while advancing business opportunities. Qualifications include:

EDUCATION:   The Pennsylvania State University                  University Park, PA

     BS in Information Sciences and Technology - Systems Integration  2007   

CERTIFICATIONS: Currently progressing towards PMP Certification

TECHNICAL SKILLS:  

·         Application Experience: Planview | IBM Service Center | HP Quality Center | IBM Clearcase | IBM Cognos | MS Visio | MS Excel | MS Word | MS Project | MS PowerPoint | MS SharePoint | SAP ERP | SAP ECC | SAP Analysis | SAP Dashboards | SAP Crystal Reports | SAP Web Intelligence | SAP Universe | TIBCO Business Works | Oracle Federal Financial EBS Suite | JIRA | Wordpress | Joomla | One Identity TPAM

·         Other Experience:  Agile Development | SDLC | Application & Website Development | 508 Compliance | PII Compliance | End to End Architecture | Disaster Recovery Management | IT Enterprise Architecture & Governance | IT Strategic Planning | IT Operations | Health Information Technology Management | Financial Fundamentals

·         Language Skills: Familiar with SQL, HTML, XML

PROFESSIONAL EXPERIENCE:          

                                General Dynamics Information Technology                                                                                                  2017 – current

                                Sr. Business Process Analyst and Project Manager

·         Provide information security management, strategy analysis and business analysis support, particularly as associated with Continuous Diagnostics and Mitigation (CDM) Phase II strategy and enterprise-level implementation of Continuous Monitoring as a Service (CMaaS/DEFEND) tools (i.e. One Identity Total Privileged Appliance and Modules (TPAM), Microsoft Local Administrator Password Solution (LAPS), Microsoft Service Accounts) for  System Administrators throughout the SSA to ensure system interoperability.  Participate in project planning sessions with PM’s, business stakeholders, project teams to analyze business requirements and help articulate the solution.

·         Facilitate requirements between technical team and customer  to ensure that the project plan was current and to address risks for stakeholders.

·         Advise on  LAPS implementation strategy. Coordinate with business and technology teams ascertaining system requirements, such as program functions, output requirements, and system techniques and controls.  Analyze the “as-is” business and technical processes to formulate and develop a new process flow. Document detailed requirements, procedural and training guides.

·         Help lead requirements analysis and test plan development efforts. Perform impact and gap analysis.  Clearly articulate and summarize research and recommendations for management review.  Helped provide a quick turnaround within 8 hours to satisfy the customer's critical and urgent request  by defining and documenting three proposed implementation strategies to mitigate risks and security gaps for the Privileged Service Account Initiative.

                                TISTA Science & Technology Corporation                                                                                                   2015 –  2017

                                Sr. Business Analyst/Project Manager

·         Responsible for providing project management and business analysis support to two Enterprise Data projects within the Dept. of Health and Human Services: the Biomedical Advanced Research and Development Authority (BARDA) Program to report on effectiveness of drugs, vaccines and other products throughout the supply chain life cycle during a pandemic; and the proof-of-concept for single snapshot of financial, grant and procurement data for Digital Accountability and Transparency Act (DATA Act) reporting to USASpending.gov.

·         Worked with the PMO with providing coordination and guidance along with supporting the technical support and systems development teams with enhancing and maintaining the BARDA system.  Collborated with the PMO in defining project delivery methodology and templates.

·         Aligned technology solutions with business strategies, and provided business analysis support to BARDA customers to understand their business processes and needs. Prepared and presented training courses along with written materials on a quarterly basis, and for an average duration of 3 onsite days.  Additionally, conducted training during the on-boarding of new federal employees that would be using the tracking tool.

·         Led requirements elicitation workshops and facilitated meetings for requirements utilizing various elicitation techniques.  Worked with relevant government stakeholders within the Dept. of HHS that included CDC, FDA, CMS, and NIH using the list of  167 DATA Act elements that provided data definitions standardization to perform a system assessment of agency data and associated business process and systems; planned changes to systems and business processes to capture financial, procurement, and financial assistance data.

·         Provided in-depth research and market intelligence for best practice recommendations and drive strategic decisions.  Clearly articulated and summarized research and recommendations for management review.  Provide essential documentation, i.e business intelligence, gap analysis, project initiation documents for robust project management.

                                The Johns Hopkins Health System Corporation                                                                                           2013 –  2015

                                Sr. Business Analyst/Project Manager

·         Responsible for the initiation, planning, implementation, maintenance, performance, and production support for various departmental and enterprise wide business intelligence applications.  Participated in project planning sessions with PM’s, business stakeholders, project teams to analyze business requirements and help articulate the solution.

·         Performed analysis related to project requirements, process flows, and potential business solutions to new and existing applications.  Successfully led the effort to automate executive workforce overtime reports that goes to JHHS executives and its affiliates; and successfully led the efforts to automate P&L financial statements for a JHH affiliate that helped reduce 8-10hrs of manual reporting.

·         Provided in-depth research and market intelligence for best practice recommendations and drive strategic decisions.  Conducted research on software and hardware products to justify recommendations and to support purchasing efforts. 

·         Led requirements elicitation workshops and facilitate meetings for requirements utilizing various elicitation techniques. Liased between business and technology teams to translate business requestions into technical specifications. Analyzed business problems and proposed appropriate automated, manual or procedural solutions.

·         Provided essential documentation, i.e business intelligence, gap analysis, project initiation documents for robust project management. Documented the BI Standard Operating Procedures and  Report/Dashboard Development Standards – both used by application development teams throughout the JHHS Finance Controller’s office. Supervised use of appropriate design techniques to resolve business problem including functional and technical design, standard database structure, screen design and accurate data collection.

·         Managed and scheduled data transfers via ETL processes to SAP datawarehouse with systems engineering team.  Successfully provided businss analysis support and led the enhancements efforts of the Nursing Productivity dashboard including making infrastructure changes, database modifications, and adding Agency/Intrastaff.

·         Ensured that report data was PII compliant and adhered to the existing data schema.

                                T. Rowe Price                                                                                                                                                       2012 – 2013

                                Sr. Business Analyst

·         Produced analysis and reporting on areas including financials, project portfolio health, various IT metrics and trending data using various technologies and tools including Business Objects, PowerPoint, and Excel.

·         Translated business requirements into technical specifications used by programmers and designers to develop automated solutions.

·         Developed supporting project documentation and promoted best practices and standards with Global Business Solutions - Retirement Plan Services.

·         Assisted in UAT testing of solutions and applications to ensure that requirements captured during analysis were met.         

·         Coordinated knowledge transfer and communication between teams of the Global Business Solutions - Retirement Plan Services organization.     

                                Veteran Enterprise Technology Solutions, Inc.                                                                                              2011 –  2012

                                Sr. Business Analyst

·         Gathered, clarified and defined requirements to support the enhancement and maintenance of the grants management system and the procurement management system for Department of Veteran Affairs.  Worked with the business to understand their methods of working, provide gap analysis and document detailed requirements.

·         Led requirements elicitation workshops and facilitated meetings for requirements utilizing various elicitation techniques.  Translated business requirements to System/Functional requirements that were passed to Application Developers.

·         Acted as a conduit between technology teams, support teams, and business /end user/stakeholders

·         Facilitated project status meetings and provided weekly and monthly status reports to all stakeholders.  Used SharePoint to tracks project statuses, deliverables, and risks for three different project teams working on cross-functional projects.                             

·         Participate in project planning sessions with PM’s, business stakeholders, project teams to analyze business requirements and help articulate the solution.

·         Performed User Acceptance Testing to ensure that the requirements aligned with the test cases.

·         Supported Agile development with creating user stories, participating in SCRUMS daily standups and guiding user involvement. 

                          Citigroup                                                                                                                                             2010 - 2011

                      Sr. Business Analyst/Project Manager                                                                                               

·         Provided project management and buisness analysis support to ensure services, delivery, research and project expectations were met or exceeded. Owned several client relationships and served as the primary point of contact for all.  Led requirements elicitation workshops and facilitated meetings for requirements utilizing various elicitation techniques.

·         Provided technical expertise working with the business and systems analyst in reviewing the reporting requirements in projects.  Provided accurate level of effort estimates and delivery plans for projects and initiatives.

·         Collaborated with business and IT teams to fulfill data requests.  Ensured reporting requirements were successfully executed and issues were resolved timely.  Proactively communicated project deliverable status, issues, and risks to management.  Worked with the business to understand their methods of working, provide gap analysis and documented detailed requirements.

·         Delivered automated reports and enhanced business data visualization for the weekly and monthly exuctive reports in Real Estate, Finance, & Operations. 

·         Maintained a good understanding of industry trends around Business Intelligence technologies and Business Analysis techniques.  Managed an End of Life BI migration project that was being converted from ETL Informatica to ETL Ab Initio.

Citigroup                                                                                                                                                                  2008 - 2010

Business Systems Analyst

·         Completed a two-year technology leadership program which included three challenging eight-month job assignments.  Rotated through different lines of business throughout Citigroup every 8 months that included CitiFinancial and Citibank.

·         Performed analysis related to project requirements, process flows, and potential business solutions to new and existing applications.

·         Participated in project planning sessions with PM’s, business stakeholders, project teams to analyze business requirements and help articulate the solution.

·         Developed IBM Cognos report that showed the number of projects implemented for sponsors on monthly basis.

·         Revamped file structures of the CitiFinancial PMO SharePoint project sites.

·         Leveraged IBM Cognos reporting tool to perform data element analysis to consolidate eight weekly reports to five weekly reports for the PMO.

·         Conducted business process analysis and identified key issues, gaps and needs for Citibank's Transactional Processing System (TPS).  Engaged clients to gather software requirements/business rules, and ensured alignment with development teams. Documented business requirements and aligned them with functional and technical requirements. 

·         Helped develop and implement web services for CitiFinancial's systems integration initiative using TIBCO Business Works.