Candidates About

 

Swati Malik

Summary:

·         Over 7 years of experience in Business analysis includes but not limited to, Business Modeling, Requirements Gathering, Gap Analysis, Application Design, creating Presentations, Risk Assessments, module setup, test script generation, writing Training Guides, training end users, and Production Support.

·         Proficient in Waterfall, Rational Unified Process (RUP) methodology, Agile Development Methodology, Software Development Life Cycle (SDLC) processes and Object Oriented Design Technologies.

·         Experience in business requirement elicitation/ gathering techniques like interviewing, questionnaires, brainstorming, and focus groups; conducting Joint Application Development (JAD), project meetings, review walkthroughs, customer interviews and coordinating various technical and managerial teams at all levels.

·         Knowledge/Experience in Use Case Estimation, Manual Testing and conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, Functional requirements analysis and Cost Benefit Analysis.

·         Assisted Project Teams in preparing SRS, BRD, User Interface Contracts, RFP, RFI.

·         Technically competent to interact with different technology teams, creating UI’s and, creating wireframes for design approvals.

·         Project Management experience includes Vendor Management, Customer Interaction, Scope Definition, Project Planning, Capacity Planning, Change Control and Release Management.

·         Active participation as a Project Coordinator for various tasks amongst different Teams.

·         Excellent proven track record at workplace. Customer centricity and aptitude for service.

·         Recognizable client relationship focus to ensure full awareness of client business workflow, strategy, issues, requirement, and tools.

 

Business Skills:

·         Business Analysis

·         Project Management

·         Service Management

·         Relationship Management

·         Requirements Elicitation

·         Use Case Modeling and documentation

·         Wireframes and Flowcharts

 

Technical Skills

 

Methodologies:                         RUP, Waterfall, Agile

Project Management:                 Microsoft Project, Microsoft Office

Business Modeling Tools:          Rational Rose, Microsoft Visio, EA

Requirement Management          Rational RequisitePro, DOORS

Change Management Tools:       Rational Requisite Pro, ClearQuest

Version Control Systems:          Rational ClearCase

Testing Tools:                           Rational Enterprise Suite, HP ALM

Operating Systems:                   \Windows Family, MAC OS, Unix and Linux

RDBMS and Databases:            SQL Server, Sybase MS Access

Reporting:                                 MS SQL Server Reporting Services, Crystal Reports, Business Objects, Micro Strategy, Siebel Analytics, Cognos

Programming Languages:          SQL, Visual Basic, C, C++, VC++, Perl, C#

Databases:                               Oracle 8/8i/10g, MS SQL Server 7.x/2000, DB2, Teradata

Business Intelligence Tools:       Micro Strategy 8.1, 8.03, 8.0, Informatica, Mainframe

 

Work Experience:

 

BMW Group, New Jersey                                                                                  Sep 2015- Present

Sr. Business System Analyst                                                     

Project Description:

Involved in Multiple Projects.

Aftersales Bonus System is an existing Tool/Application to track the Achievements and Bonus earned by Dealers of BMW North America. The ASB Redesign is a re-engineering Project with a complete rewrite of the current Application with various changes in the To-Be system in a phased approach.

 

Responsibilities:

·         Participated in Project Planning of meetings, requirements, creation of various Documents in the Waterfall approach.

·         Created multiple BRDs’ and SRS for the different Phases with extreme attention to Data and Validation requirements.

·         Created Business Process Flow depicting the functional and technical requirements.

·         Gathered Requirements from users, analyzing the existing Business Process and enhancements expected while suggesting solutions.

·         Created various Prototypes for the To-Be system after a thorough analysis of the User Interface requirements of the users.

·         Worked closely with the Technical Team of Java, Cognos and Informatica Developers, DBA.

·         Executed SQL queries to analyze existing data while worked closely with DBA and Developers for the construction of the Data Model as per the Business Requirements for the To-Be system.

·         Actively managed and coordinated various activities to ensure delivery of Testing, UAT and others by the Technical Team.

·         Conducted Regression Testing along with working jointly with the Tester to strategize Test Plans and Test Cases. Responsible for Defect Management utilizing HP ALM.

·         Utilized Documentum for versioning and documentation of various Artifacts as per the SDLC.

·         Participated in Integration Testing with Developers.

·         SPOC for UAT Test Cases and communicating to users. Also for Quality Assurance.

·         Managed and worked extensively with the off-shore Team of Developers and DBA thereby communicating Requirements and discussing Developments.

·         Responsible for Vendor Management and documentation of Interface Contracts for new Data Requirements as per the requirement of Business users.

·         Managed team, end-to-end coordination, status updates, risks, open issues of the Project to the Managers.

 

Environment: MS Project, Oracle SQL Developer, IBM Cognos Framework Manager 10.2.2, Informatica 9.1.0, Documentum, MS Visio, Java 1.6, HP ALM 11.52

 

State Street Insurance, Boston, MA/Philadelphia, PA.                       Apr 2013 – Aug 2015

Sr. Business System Analyst

Project(s) Description:

In past two and half years I am involved in multiple projects.

Integrated Customer Platform (ICP) is one the greatest initiative by State Street to change structure and architecture of all of its Systems. It is a humoungous phased effort to sunset most of its legacy systems with more interactive, innovative fast paced and customer centric IT platforms. “Future State” project, yet another step to engage all System departments to re-prioritize their on-going up gradation tasks ISD and Multi Site project is strategically plan to move the overall systems to different operational hubs locations.

 

Responsibilities:

·         As an Analyst, my role is primarily responsible for Systems initiatives (projects, service requests), service work, coordination work, and process definition, analysis and support.

·         The main function of this position usually includes research, analysis, problem resolution, and in-depth knowledge of Systems Department structure, processes and Stakeholder/ audience organizational change impacts.

·         The ability to execute business analytics that include, but not limited to, understanding and complying with business processes and procedures of the assigned areas.

·         Liaison between teams/ areas/ departments.

·         Analyze the complex business problems being addressed by product, member, provider, regulatory and enterprise strategies, and new business cases and developing solutions for clients.

·         Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.

·         Gather and analyze data from SQL processes, give business direction to technical resources to articulate client needs.

·         Developing requirements and business rules for the newly developed processes.

·         Manage Project Documentation/versioning using MS Sharepoint.

·         Articulate Business processes interactions with UML diagrams using Rational tool

·         Single point of contact for Quality Assurance and Control and responsible for Defect Management.

·         Coordinate team, component and program work including dashboards, scorecards, utilization reports, budget work and research planning.

·         Responsible for coordinating tasks across the Project to Managers from Development (Onsite and Offshore) and QA Teams.

Business Systems Analyst:

·         Developed User Stories and test strategies

·         SPOC for Post Implementation Service Support

·         Developed Use Cases during requirements gathering phase

·         Reports:

·         Worked closely with the Cognos Developers.

 

Environment: MS Project, HP Service Manager, Rational Requisite Pro, MS-Office, Windows NT 2000, Cognos, HTML, SharePoint 2010, SharePoint 2013(test version), Data Stores, Mainframe, Java, MS Visio, SQL Sever

 

HCA, Irvine, CA                                                                                               Jan 2012 – Mar 2013

Business Systems Analyst

                                   

Responsibilities:

·         Developed and Documented Software Requirements Specification (SRS) and documented product design utilizing Rational Rose and the UML.

·         Used Rational Unified Process as the Software development life cycle, created Use Case Diagrams using UML to define the Functional requirements of the application.

·         Organized meetings with the development teams to elicit use cases and document them.

·         Using Rational Clear Case tracked requirements changes and impacts to cost, scope and schedule.

·         Designed and implemented SQL queries for QA testing and report / data validation.

·         Was jointly responsible for monitoring the progress of the development and QA team.

·         Analysed the security implementation of the application with respect to users’ perspective.

·         Closely worked with Vendors, participated in Meetings and prepared Contracts.

·         Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.

·         Performed Data analysis and data manipulation of source data from SQL Server and other data structures to support the business organization.

·         Understanding the specifications for Data Warehouse ETL Processes and interacting with the data analysts, and the Database end users for informational requirements.

·         Worked on detailed repeatable User stories and Test cases for applications, interviewed developers to gain detailed information on complex calculations and backend exception processing in order to validate the back end utilizing SQL query Analyzer.

 

Environment: MS Project, SQL MANAGEMENT STUDIO EXPRESS 2008R2SP1, SQL Query analyzer Enterprise manager, HP Quality Center, Rational Requisite Pro, Clear Quest, Clear Case, MS-Office, Windows NT 2000, Business Objects

 

Genzyme Corp, MA                                                                                        Nov 2010 – Dec 2011

Sr. Business Analyst/Project Coordinator                                                                                                                                                                                                                       

Project Description:

The project was to deploy a scalable solution called Bio-Pharma-in-a-box, to make it easier for the company to report data and help in making strategic business decisions based on up-to-date, consolidated information. This required analysis of the applications in their current environment and checking on the feasibility of moving the applications to the new-shared architecture. This helped in reducing the cost of housing these applications and also led in achieving higher performance.

This project was responsible to expedite the clinical trial and other feasibility functionalities.

 

Responsibilities:

·         Facilitated and conducted Conference Calls, JAD Sessions, Business Interviews with the business to understand the functionalities of the application, and different stakeholders and cross-functional units to gather business and functional requirements and converting them to technical requirements.

·         Good understanding of the Pharmaceutical Preclinical Drug Development.

·         Worked with the Clinical Investigator and Operations Team on compliance and regulatory requirements coming from drug licensing and regulation authority FDA for Clinical Trials of drugs and pharma products

·         Gained knowledge of the Clinical Study Process and the Competitive Intelligence Process, elicited requirements and specifications per the guidance, maintaining Reports in accordance with the HIPAA compliance.

·         Led client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process.

·         Performed system integration by way of various JAD sessions and facilitating design workshops with the technical development teams.

·         Facilitated collection of functional requirements from system users and preparation of business requirement documents that provided appropriate scope of work for technical team to develop prototype and overall system.

·         Participated and facilitated different levels of discussions through JAD sessions, conference calls and business workshops held to plan business strategy.

·         Collected and documented business processes as well as business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.

·         Participated in weekly project team meetings and provide updates on the status of the project to senior management. 

·         Used MS Project for project management, managed project resource allocations, planning and status updates to ensure efficient and responsive operations along with senior management.

·         Facilitated in the overall management of projects including status reports, client presentations, defining milestone deliverables and establishing critical success factors.

·         Performed business analysis and use case generation to provide basis for test scenarios, which were used to define test system requirements, and Test Scripts to test the complete functionality of the application and conducted UAT with client interaction.

 

Environment: Microsoft Office Suite, Microsoft Visio, MS Excel, MS Access, Documentum, UML, J2EE, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, PL/SQL, UNIX, VBScript, VBA, C#. NET, ASP.NET

 

State of Maine – Centre for Disease Control, Augusta, ME                            Sept 2009 – Oct 2010 

Business Systems Analyst                                                                                           

 

 Responsibilities:

·         Performed business analysis, requirement specifications, and project planning in UML using Rational Unified Process

·         Worked with the team to implement new projects and enhance existing processes.

·         Conducted highly interactive JAD sessions with Project’s stakeholders such as users, QA Analysts, and Project Management Team

·         Developed use-cases for the system with special emphasis on defining Parent-child use case hierarchy as well as supporting Extension and Inclusion Use Cases as derived from the base Use Case Using UML as a standard

·         Involved in requirements change management and reviews

·         Managed project timelines and resource allocation

·         Created and implemented test plans, test cases and scripts based on technical specifications and business requirements for various phases of testing

·         Facilitated UAT and provide follow up to resolve the issues

 

Environment: MS Office, Business Objects, Oracle, Toad, SQL *Plus, Rational Rose, Rational Requisite Pro, Clear Quest, Clear case

 

First Health Services Corporation, VA                                                             Apr 2008 – Aug 2009

Business Analyst

First Health Services Corporation offers a full array of health care coverage options to individuals and through employer groups. Worked on web-based application that is used by health care providers and their participating physician offices to automate their core business transactions.

 

Responsibilities:

·         Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.

·         Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).

·         Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagram using Rational Rose according to UML methodology thus defining the Data Process Models.

·         Worked on HL7 and xml interface messaging. Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.

·         Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the various Transactions, Code set and Identifier aspects of HIPAA. Worked on EDI transactions. Interacted with Claims, Payments and Enrolment hence analyzing and documenting related business processes.

·         Involved in Business Process Modelling (BPM) activities like Process Design, Process Monitoring and Process Execution. Identify Member, Provider, Coverage, Medicare and Medicaid.

·         Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.

·         Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process

·         Performed extensive requirement analysis including Data analysis and Gap analysis.

·         Defined Functional Test Cases, documented, executed test scripts.

·         Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.

·         Coordinating and Developing QA activities. Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.

·         Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.

·         Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.

·         Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

 

Environment: Requisite Pro, Rational Rose, Agile, PL/SQL, HTML, MS Office, MS Visio, Rational Clear Quest, Rational Clear Case, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint, Visio.

 

Education:

·         Bachelor of Arts, Delhi University, New Delhi, India

·         Diploma in Business Administration, New Delhi, India

·         Post Graduate Diploma in PR and Marketing, New Delhi, India