Candidates About

Jesus m. Eugenio

SUMMARY OF QUALIFICATIONS:

• Twelve plus years of hands-on experience interfacing with clients as a Business Analyst, designing and implementing e-business, e-Commerce, and marketing solutions and managing multiple projects simultaneously.
• Extensive business analysis experience – this includes leading requirements gathering from users/stakeholders, document analysis, process observation, and documentation efforts, project timeline, business case, strategy mapping, benchmarking, scheduling and facilitating joint application requirements (JAR) gathering sessions, business process flows and rules, cost and benefit analysis of automating processes, financial analytics, gap analysis, risk assessment, solution alternative analysis, concept description, (UML) diagramming / visual modeling, scenario analysis, wire framing,  application interface specifications, user training, presentations, and reference materials.
• Experience in end-to-end analysis and map stakeholders/user's requirements to the features in the software product set.
• Strong in supporting project management and project stakeholders in identifying business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its strategic goals.
• Experienced researching, reproducing, and documenting customer reported technical problems and bugs and/or enhancements in both production and non-production, as well as providing workarounds and solutions to the users. 
• Experienced in constructing IT proposals based on identified needs of the organization or clients
• Strong in full Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Iterative Process, Agile Development Methodologies (Scrum), Six Sigma/LEAN methodology, EVMS, Project Management Office (PMO), Project Management Methodologies (PMM), and keep track of change managements tickets and project's releases.
• Experienced working with onshore and offshore technical teams on designing, testing, and implementing system changes.
• Seven years of experience in the analysis of configuring and filtering CRM tools to meet the needs of Marketing Customer Service, and Sales organization’s mission.

TECHNICAL ENVIRONMENT EXPERIENCE:

Environment: IBM z/OS, IBM System i5/OS, IBM Rational Software Delivery Platform, TIBCO, RUP, UML, IBM Blueworks Live Business Process Modeler, SDLC, Agile Scrum, Six Sigma/LEAN methodology, EVMS, PMO standards and practices, J2EE, SOA, SOAP, XML, WSDL, MS SharePoint, MS Project, MS Access, MS Visio, MS PowerPoint, MS Word, MS Excel, Adobe Photoshop CC, Adobe Illustrator CC, Adobe Dreamweaver CC, Business Objects XI, Crystal Reports, Oracle 11, Oracle Primavera, VS Team Foundation Server, Rally Software, JIRA, MS SQL Server, 2014 & 2016, SSRS, SSIS, BIDS, SSMS, T-SQL, ETL, Erwin Data Modeler R9.6, ER Studio XE5, stored procedures, triggers and functions, HP Quality Center 12.53, Citrix, Aspect, Cisco ICM.

WORK EXPERIENCE:

Enclipse Corp.                                                                                                                10/10/2012 – Present

Consultant –Sr. Business Systems Analyst

Kaiser-Permanente – 12254 Bellflower Blvd., Downey, CA 90242

·         Joined with the Pharmacy Finance for re-engineering of the Outpatient Pharmacy Data Warehouse. Performed analysis of business and user needs from their user stories, in order to develop functional requirements document for the Data Mart initiatives of Claims/Billable Events project. Responsible for coordinating and overseeing work processes with multiple third-party Revenue Cycle Management vendors for Claims/Billable Events transactions.

·         Performed business process modeling on Revenue Cycle Management Systems to specify business processes through BPMN to discover the process improvement, led requirements gathering from users/stakeholders, document analysis, process observation, and documented Functional and Non-Functional specifications.

·         Created web graphics, UX/UI elements, functional mockups, and wireframes. Created illustrations, and vector art using precise and advance typography and drawing tools

·         Participated in data mapping, data compliance, data masking project for the assigned data that require the protection and confidential handling of the protected files in compliance with HIPAA Guidelines via Oracle Data Masking Pack, a 4-way step approach, Find, Assess, Secure, and Test.

·         Collaborated with cross functional team in the analysis and created functional requirements to enhance and improve Customer Billing Information, Revenue Cycle Management, and e-Commerce processes.

·         Participated in the analysis for the implementation of HIE, Electronic Medical Records (EMR), Epic Care Everywhere EHR, Epic Beaker Clinical Pathology software platform to utilized HL7.

·         Added new entity for created filtered lists of MS Dynamics CRM 15 data in the .Net platform such as targeted outpatient pharmacy accounts that were considered billable.

• Developed UAT Master Plans, test scripts, test requirements, conducted system and web testing, prepared training materials and user training and management presentation, and maintain system documentation. Provided regular status reports to IT management and business community; publish meeting minutes and maintain project plans.

Blackstone Technology Group                                                                                 04/25/2011 – 05/31/2012

Consultant –Business Systems Analyst

Administrative Office of the Courts – 2255 N. Ontario St., Burbank, CA 91504

• Served as Key Personnel in providing functional and technical support for the deployment of California Court Case Management System (CCMS) including data integration of 58 superior courts with justice partners statewide and developing business requirements, models, and functional requirements for electronic filing of case in compliance with PMO's standards, practices, and methodologies.
• Conducted extensive assessment and analysis of e-filing capabilities and needs of several trial courts, and drafted a feasible statewide e-filing solution architecture leveraging/repackaging CCMS functional components and technology and in collaboration with trial courts and Electronic Filing Service Providers or EFSPs.
• Documented e-filing functional, technical, E-Filing service roadmaps with its network and server architecture, connectivity standards and requirements in addition to statewide e-filing master services contract and others relevant to a statewide e-filing solution.

RCM Technologies/Amdocs                                                                         08/18/2008 – 03/30/2011

Consultant –Business Systems Analyst /Team Lead

(AT&T, Inc./Amdocs) – 2600 Camino Ramon, San Ramon, CA 94583

• Joined with the Customer Billing Information team for the smooth transition of Customer Account Information from Fujitsu Consulting to Amdocs by capturing all Knowledge Transfer (KT), Forward Shadow (FS), Reverse Shadow (RS), and Stable State (SS) sessions and prepared System Appreciation Document. Responsible for CMM V Project Lead with the budget of $2.5M with duration of 8 months which was completed for six months with a savings of $0.625M.
• Performed Business Requirements gathering, storyboard designing, wire framing, data modeling, developed functional requirements, and requirements management in compliance with PMO's standards, practices, and methodologies.
• Developed Use Cases, Activity Workflow, and Business Process Modeling, business rules, process flows, and continuous business process improvement, simulation. Wrote Traceability Matrix, test cases and scenarios, acceptance criteria, and evaluating the test results thereof.
• Configured and administered modules of Call Center’s tools (Cisco ICM) to establish business rules for routing media configure and manage queuing features. Created filtered lists of CRM data such as targeted customer accounts, prospects not contacted in four months, customers with specific products, and can then leverage these views to better interact with customers.

·         Developed business solution requirements for migrating content between SharePoint Foundation Web sites (2007 to 2010 version) by exporting the content from a SharePoint site, along with any dependencies into XML-formatted content migration packages. On import to the destination Web site, the packaged data was extracted and interpreted. Enabling third-party content management to generate data into the published XML schema and use the import capability to migrate content into SharePoint Server.

• Developed UAT Master Plans, test scripts, test requirements, conducted system and web testing, prepared training materials and user training and management presentation, and maintain system documentation. Provided regular status reports to IT management and business community; publish meeting minutes and maintain project plans.

IT Resources                                                                                                10/30/2005 – 07/31/2008

Consultant –Business Systems Analyst/ Team Lead

Outsourcing for American Isuzu Motors, Inc. – 7101 Village Dr., Buena Park, CA 90621

• Joined with the re-engineering of Vehicle Distribution and Ordering Systems. Appointed by Interactive Marketing Group to develop core models named Sales Lead Processing Engine and Sales Lead Governance Engine (a Rules-Based Engine) for the Sales Lead Delivery System. Responsible for CMM V Project Analysis Lead with the budget of $3.8M with duration of one and half year which was completed for one year and four months with a savings of $0.75M.      
• Developed Functional Requirements. Performed Business Requirements gathering, developed performance metrics and ad-hoc analysis, gap analysis, risk assessment, cost and benefit analysis of automating of processes, storyboard designing, wire framing, data modeling, and requirements management. Performed data modeling, SQL queries, PL/SQL queries, ETL, data mart, data profiling, data mapping and data flow diagrams in support of Data Warehousing and Data Store initiatives. Created and edited complex reports, statistics, graphs and presentation. Created service roadmaps with its network and server architecture, and connectivity standards and requirements.
• Developed Use Cases, Activity Workflow, and Business Process Modeling, business rules, process flows, and continuous business process improvement, simulation, and analysis for Sales Lead Processing and Sales Lead Governance engines. 
• Customized CRM online to include a drop-down menu that enables call center agents to select specific government codes for TREAD (Transportation Recall Enhancement, Accountability and Documentation) Act reporting and associate that with a customer and support ticket. Created filtered lists of CRM data such as customer history, customer vehicle information, and issues raised, entering detailed notes so that other agents can have a comprehensive view in future interactions with the customer.

Information Technology Resource Corporation                                          08/05/2002 – 10/27/2005

Sr. Business Analyst

Outsourcing for Wellpoint Health Network, Inc. – 2100 Corporate Center Dr., Newbury Park, CA 91320

• Joined with Core System Integration group in the analysis and development of integrating Wellpoint's Star Membership System with the Wisconsin's Membership System. Star Membership System that processes Claims, Benefits, and Eligibility, Billings, Receivables, Worker’s Compensation, financial reporting, and Underwritings transactions together in compliance with Medicare Modernization Act 2003 (MMA) and with Centers for Medicare & Medicaid Services (CMS) that provides direction and technical guidance for administration of Federal effort to plan, develop, manage, and evaluate health care financing programs and policies. Responsible for coordinating and overseeing work with multiple third-party revenue cycle management vendors.

·         Participated in the analysis and design to modify Claims application to improve Revenue Cycle Management processes and to comply with the new mandate for: EDI Health Care Claim Payment and Advice Transaction set (835); EDI Health Care Claim Transaction set (837); EDI Health Care Claim Status Notification (277).

Senior Team Leader (Full Time Employee)

Sanwa Bank California - 1977 Saturn St, Monterey Park, CA 91755                       01/08/1997 – 07/31/2002

·         Coordinated, supervised and accountable for the daily activities of subordinates. Was responsible to lead the system analysis, design, and development of any new assigned application within On-line Banking System Unit. Main responsible for the system analysis on the maintenance of Plastic Card Control System, Kiting Detection System, Telephony (VRU) for Customer Bank Account Inquiry, and Automated Teller Machine Systems and Point of Sales terminals.

·         Joined with Real Estate and Commercial Loan Applications team in the analysis and design of Real Estate Loan Servicing Systems to identify, analyze and improve existing business processes to meet new goals and objectives, such as increasing profits and performance, reducing costs, and accelerating schedules.

·         I work with cross functional team in the analysis, design and implementation of new property tax BOE’s guidelines for real estate’s residential and commercial loan processing.    

• Performed project lead task such as identifying stakeholders, selecting project team, scooping, risk and constraints management, wrote Project Charter. Developed WBS, scheduled tasks through MS Project’s Gantt chart, prepared budget proposal, procurement, developed project plan. Led project execution; managed cost, scoop, schedule, and quality; managed project issues; change control process; deliverables acceptance and implementation. Managed project closeout, turnover to operations, documented lessons learned, transition checklist, and archived project documents and artifacts. Wrote and delivered performance reviews of the team members.
• Led the design and development of the following projects that enable the company to save $2.8 million from payments of licenses, technical supports and trainings from different vendors

EDUCATION:  

• Bachelor of Science in Business Administration (Accounting major) - Philippine School of Business Administration - Manila, Philippines     

·         Integrated Computer Programming for COBOL, PL/1, Assembler, FORTRAN - International Business Machines (Makati, Philippines) -

·         System Analysis & Design – International Business Machines (Makati, Philippines)