Candidates About

PROFESSIONAL SUMMARY:

 

·         7 years of Industry experience as a Business Systems Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.

·         Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.

·         Major experience in Insurance suite product(s) like Guidewire, Insurity and with other proprietary insurance applications 

·         Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall

·         Strong experience in RUP Business Modeling process.

·         Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.

·         Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM’s Rational Rose.

·         Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

·         In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).

·         Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.

·         Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

·         Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

·         Develop and implement load and stress tests with Mercury LoadRunner, and present performance statistics to application teams, and provide recommendations of how and where performance can be improved

·         Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project

·         Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

·         Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

·         Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.

·         Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

 

SKILLS:

 

                                                                 

PROFESSIONAL EXPERIENCE:

 

Role: Sr. Business Systems Analyst

 

The QBE Insurance operates as an insurance broker in the United States. The company offers affinity insurance programs that include commercial line property and casualty products such as business owners policy, general liability, crime/fidelity, directors and officers liability, errors and omission insurance, and malpractice insurance; and individual benefit programs, which covers life, long-term disability, excess major medical, vision, dental, and long-term care.

 

Responsibilities:

·         Extensively involved in every phase of the RUP process starting from Inception to Transition

·         Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

·         Used Data warehousing for Data Profiling to examine the data available in an existing database.

·         Design, development, implementation and roll-out of Microstrategy BI applications. Provide business intelligence analysis to decision-makers using an interactive OLAP tool.

·         Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.

·         Implemented and maintained the MDM (Master Data Management) in the data warehouse.

·         Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

·         Organize requirements into high level Use Cases and low level Use Case Specifications and modelled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.

·         Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.

·         Designed a module to rollover member refunds to qualified retirement plans such as 401 (k), 403 (b), IRA, Roth IRA, etc. Worked on exporting data using Teradata.

·         Used HP Quality Center to store Test Cases and Test Scripts.

·         Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.

·         Managed the implementation of new hierarchy design into enterprise data warehouse (Teradata)

·         Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation. Created Test cases from scratch by using Business & Functional Requirement Specs, HLD and Wire Frames.

·         Responsible for testing the Quote & Purchase for both Auto and Home Property Insurance of the customers. Experience in creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.

·         Validated the test data in DB2 tables on Mainframes and on Teradata using SQL queries.

·         Experience in Conceptual design, Logical design, physical design of Data Warehouse projects.

·         Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them

·         Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.

·         Analysed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.

·         Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

 

Environment:  Microsoft Office Suite (MS Excel, MS PowerPoint, MS Word, MS Outlook), MS Visio, Documentum, Oracle, SQL, RUP, Rational Requisite Pro, Mainframes, Agile, Clear Case, Clear Quest, Test Director, MS Project, Load Runner

 

 

Role: Business Systems Analyst

 

Harleysville Insurance is one of the top regional insurance companies with offices across the U.S. These companies offer a variety of products and services, including life insurance, property and casualty insurance, mutual funds, annuities, pension and retirement services, real estate brokerage franchises, and through real relocation services. Worked to develop and implement a Medicare / Medical eligibility system. Developed conversion and system enhancements for Flexible Benefits system, and 401K processing

Responsibilities:

·         Analysed clients systems and business processes.

·         Conducted user interviews, gathered requirements, analysed the requirements by using Rational Rose, Visio and Requisite pro - RUP

·         Involved in Savings annuities, Income annuities, Fixed annuities, Variable annuities with Traditional IRAs, Roth IRAs, SEP-IRAs, 403(b)s or TSAs

·         Involved in the UAT Testing for Guidewire policy/billing centers during the production run. 

·         Established a Business Analysis methodology around the Rational Unified Process.

·         Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.

·         Streamlined clerical work processes and mapped then into the new system.

·         Developed project plans and managed project scope.

·         Assisted in process improvement of portal with loan origination and process with B2C (Business to customer) applications.

·         Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations. 

·         Assigned tasks among development team, monitored and tracked progress of project following Agile methodology

·         Participated in the story board discussion of portal design and usability.

·         Moved the Users profile data from CAIS/IMS system to Guidewire Claim Center system. 

·         Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.

·         Extensively worked with Test Director to store test artifacts.

·         Track and manage all Change Requests, using Rational Clear Quest.

·         Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.

·         Worked with Subject Matter Experts (SMEs) to identify high level requirements related to the Claims Process.

·         Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.

·         Identified as well as documented data sources and transformation rules required to populate and maintain data warehouse content.

·         Worked extensively with MS Excel  and MS access

·         Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.

·         Collected & documented the requirement of Business Teams from Annuities at Prudential & ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.

·         Assisted in building a Business Analysis Process Model using Rational Rose and Visio.

·         Performed extensive Requirement analysis and developed use cases and workflows.

·         Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD

·         Played a key role in the planning, User Accepted testing, and Implementation of system enhancements and conversions.

 

Environment:  Mainframes, COBOL, JCL, Db2, SharePoint, Oracle, Rose, Test Director, ETL, MS Word, MS Excel, MS Visio, MS Office, Load Runner, Win Runner

 

Role: Business Systems Analyst

 

Zurich Insurance Services, Inc. (ZIS) is a privately held corporation in Jacksonville, FL. The company provides small business customers with service delivery, builders risk program management, marketing support and other administrative services and works closely with Zurich Financial Services (ZFS), one of the nation's leading commercial insurers. This project involved a redesign of Property & Casualty / Life insurance web application within Personal and Commercial lines for Zurich Insurance. This new enhanced integrated application handles all modules such as Quote Treaty, Annuities, Risk Management, Policy Underwriting, Premium Rating, Claims Management and financial Administration with full workflow management functionality like assigning tasks, escalations for underwriter, pricing and other functional experts. The application is designed on the lines of SOA, Agile Methodology and used .NET Framework as the developmental platform with Oracle, Sonic BPM as the back-end tools.

 

Responsibilities:

·         Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.

·         Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)

·         Developed the workflow to produce the output for the user in Pega Systems using html.

·         Gathered requirements for the XML bridge.

·         Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.

·         Designing test scripts for testing of Claims in Development, Integration and production environment.

·         Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.

·         Responsible for the analysing and coordinating the development of a Data Warehouse.

·         Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companys reinsurance broker.

·         XML is used extensively to communicate with web service component and to populate data at the client side.

·         Generated XML documents using the XML Output Stage.

·         Worked on profiling the data for understanding the data and ETL specification document.

·         Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.

·         Involved in design of Operational Data Store (ODS) to facilitate ease of data warehouse loading Established documentation regarding data warehouse best-practices in the areas of information requirements gathering and DDW/ETL.

·         Completed the documentation of Claims Scenario’s for the source system

·         Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.

·         Designed three research systems involving; geographical locations, weather damage, and cause of loss for insured crops.

·         Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.

·         Provide QA support of interface between legacy system and new GuideWire system.

·         Worked with various ETL tools for the generation of data marts for reporting purpose.

·         Created ETL test data for all ETL mapping rules to test the functionality of the Informatica Mapping.

·         Processed annuitant transaction to move their payout investment from one separate account to another

·         Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.

·         Involved in translating the business requirements into a technical document by mapping each reporting element to Guidewire data dictionary.

·         Performed requirement analysis, went through all the use cases and issue logs.

·         Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.

·         Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.

·         Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle. Worked with ODS and OLAP system. Worked with Data Extraction, Transformation and Loading. Metadata architecture was also provided, for the purposes of query enhancement and clarification of data relationships. Also built the foundation for process implementation in MS-SQL.

·         Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

·         Worked extensively with MS Excel

·         Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform.

·         Provide customer service and support for risk management team.

·         Played a key role in the planning, testing, and implementation of system enhancements and conversions.

·         Performed analysis on enterprise data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.

·         Assisted in development of training materials for new technology and process improvements

 

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), ETL, Casewise modeller, IBM WebSphere, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

 

Role: Business Systems Analyst                                                                                                                                     

 

Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic investments. Nationwide currently has about 35,000 employees, and is ranked #98 in the most recent Fortune 100. The Data Warehouse was developed to integrate Nationwide in designing the end user web-based interface, which involved OLAP reporting system implemented in Business Objects to provide business intelligence capability to Asset Managers. This project also implemented ETL process using Informatica.

 

Responsibilities:

·         Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.

·         Lead Business Intelligence reports development efforts by working closely with Microstrategy, Teradata, and ETL teams

·         Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.

·         Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.

·         Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.

·         Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Websphere and Cognos. 

·         Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models

·         Automated Shell scripts to pull and load data from operational resources into the Data Staging Area and Data Warehouse for business intelligence reporting.

·         Defined Functional Test Cases, documented, Executed test script in Facets system.

·         Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.

·         Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity and validated technical designs created by IT developers against functional specifications.

·         Extensive experience in all phases of RUP and SDLC processes

·         Monitored client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.

·         Evaluated the Rational comprehensive approach to software development, featuring seamless integration between tools, services and best practices, enables the organization to successfully deliver high quality software while deriving impressive business benefits for their customers.

 

Environment: VB 6.0, Oracle, VBA, Windows, Rational Enterprise suite, MS Office, MS Project.