Candidates About

Priya Kaur

CSM, CSPO, SAFE 4.5 SPC

Summary

• Highly motivated and innovated Agile Management consultant with expertise to lead continued adoption and execution of Agile frameworks across the organization, focusing on Scrum and Kanban.
• A strong tram player, mentor and collaborator to help team run agile practice autonomously in an iterative approach.
• Proven cross-organizational leadership to facilitate the Agile transformation.
• Expert knowledge of the practices, concepts and procedures related to coaching and facilitating development teams in the adoption and practice of agile principles.
• Act as a go to person for domain expertise with right metrics, tools and artifacts to measure, operate and drive effectiveness of agile teams.
• Result oriented in rollouts of ecommerce, Online Retail, Call Center, Web Development, Digital Solutions, Content Management, Mobile Applications, Data Warehouse/Business Intelligence, Identity Management, Investments, Insurance and Banking.
• Acted as enterprise coach and trainer for One on One sessions, Train the Trainer, Refreshers training, Hands on training, Discovery Sessions, Webinars, Virtual classes, On the job training, Agile tutorials, etc.
• Trainings Include but not limited to: Agile 101, Agile best practices, Agile Coaching, Agile Foundations, Scrum Master, Product Owner, Global Agile Transformations, Coaching Agile Transformation, Agile Bootcamps, Agile Facilitator, Software development, Organizational Agility, Business Agility, Delivery Agility, Workflow Coaching.
• Agile consulting and coaching of client management and project teams, Agile adoption project management

Technical Skills

Methodologies  Scrum, Agile, Waterfall, RUP, SDLC, Use Case, Requirement Gathering, Interviews, JAD Sessions, Functional                               Specifications.

Testing Tools     Rational Enterprise Suite, Test Director, Drupal, Word Press

PM                       Microsoft Project, Microsoft Office, MS outlook, Lotus Notes, Windows 2000, Windows NT, Solaris., Lync, Version    One, QC, SharePoint, JIRA

Technical           SQL, Visual Basic, MS SQL Server 7.x/2000, MS-Access, Microsoft FrontPage, Rational Rose 2000, MS Visio,                               Project’98,Gap analysis, Rational Clear Quest, Test Director, Bugzilla, Omniture ,SiteCatalyst, AS400, .net

Languages         SQL, Cold Fusion, Visual Basic, HTML, ASP, JAVA, Oracle, .Net

Browsers             Internet Explorer (IE) 7.0, 8.0 and Fire-fox 3.5, Safari

3^rd Pty                  PayPal, Avalara (Tax Calculation), Bazaar Voice, Google Omniture, YesMail, Link Share, Chat, Add This

Industries           Financials, Application Development, Mortgage, Digital (Web Development, Content Management, Mobile Applications and Data Warehouse/Business Intelligence), Investments, Retail and site E-Commerce - Homepage &         Navigation, Search, Browse & Shop, Path to Purchase, Payment, Account Management, Site Content, Favorites,             Order Management, Social Media, Customer Management, NFR, Platform capabilities and key integration points for                payment processing, fraud address validation, fulfillment & logistics, call center, etc.

Accenture – New York, NY                                                                                                                                                      Jun’16 – Present

Sr Enterprise Scrum Master/Agile Coach

Clients: Chubb Insurance, Chicos, Prudential, WebMd                                          

• Drive cultural change from waterfall to Agile transformation with C level executives and their teams with e-commerce, digital platforms, transportation, content management storefront and creative UX teams to implement new ideas.
• Used SaFe to implement Agile principles on team, program and portfolio level.
• Simultaneously lead multiple teams to deliver value added features through several agile methodologies including Scrum, Kanban, XP, etc.
• Lead and facilitate critical team level agile ceremonies including sprint planning, backlog grooming, sprint demos, retrospectives, daily stand-ups, etc. 
• Participate and prepare for team agile ceremonies including program increment planning, system demos, and inspect & adapt workshops. 
• Support the teams estimating efforts. Guides them in establishing normalized estimating approach
• Identify risks and blockers and actively works to remove them from the path of the team. 
• Help team members communicate, coordinate and cooperate to ensure that the teams sprint and program increment goals are met. 
• Demonstrate a deep knowledge and understanding of Agile Scrum concepts, practices, and principles.
• Analyze current waterfall methods and transitioned teams into Agile principles by hosting Agile training sessions with the members of management, Dev, QA and UX in a week to 10 day sessions to ensure concepts as clear and being followed by team members.
• Understand current methods used by Scrum masters and come up with a transition plan to train and coach Scrum Masters and feature teams on the mechanics of Scrum to effectively manage development and implementation activities across multiple projects using Agile Principles.
• Mentor and Coach team members on Agile best practices, encourage use of Agile development practice.
• Support Project Team through: Removing impediments preventing project progress, resolving conflicts, helping to facilitate quick decision making and help prioritize workload and determine trade-offs of scope/budget/calendar.
• Support Product Owner through: helping to deliver product vision, roadmap development, order product backlog items and Sprint/Release Planning and Management
• Help teams to focus on ‘first things first’ while enabling conflict resolution
• Improve the Agile Maturity level for product teams and the overall enterprise
• Utilize a broad set of experiences that enables the adoption of best practices
• Advance individual team, organizational and enterprise-wide levels of Agile Maturity
• Guide multiple Scrum Teams to deliver higher quality, higher value software faster

Technologies used included Jira, JAVA, BigPicture, MS Tools, Design Tools (Sketch, Photoshop, illustrator), Annotation/Specification (InDesign), Redline Specification (Zeplin)

Fresh Direct - Long Island City, NY                                                                                                                                      Apr’15 - Jun’16

Senior Associate, Scrum Master/ Agile Transformation Coach                            

·         Drove cultural change from waterfall to Agile transformation with C level executives and their teams with e-commerce, digital platforms, transportation, content management storefront and creative UX teams to implement new ideas.

·         Effectively teach and coach all roles as defined in the Scrum Guide, as well as organizational stakeholders and executives

·         Support multiple Scrum teams to increase their Velocity and become high-performing

·         Develop a stronger and deeper Agile culture throughout the organization

·         Reinforce a team’s correct behaviors and course-correcting to address counter-productive ones

·         Implemented an Agile environment in support of ongoing goal of delivering products to the market through increased innovation and collaboration to form high performing and self-dependent and organizing teams.

·         Coordinates all activities of the project team and ensures that project tasks are completed by: facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to team, and delivering weekly status reports to project team, the client and management

·         Ensuring updates are communicated through all project documentation including status reports, invoices, change orders, project schedules, budgets, and post implementation reviews.

·         Own overall project communication and coordination; ensure that all project goals and tasks are documented, well communicated and eventually, completed. 

·         Monitor, communicate and project risks and roadblocks while identified, provided guidance and directed all businesses and functional departments to define and maintain the best processes and tools to support the organization and teams, in successfully developing products.

·         Train and coach PMO’s, executives, technology specialist, development teams, Scrum Masters, Product Owners, UX Designers,  QA, and Managers in Agile values, principles, practices and the Scrum framework and Kanban principles.

·         Coach teams and the organization on the following: how to achieve self-organization team accountability, identify and burn down technical debt, and bring disclosure and transparency to the business

·         Help teams with the following: create an environment that fosters transparency, learning, innovation, quality and speed; assess the overall health of their Agile practices and culture to identify opportunities to improve and provide coaching to improve; understand and implement effective metrics on things that impact value driven delivery

·         Served as lead to facilitate the adoption, implementation and sustainability of Agile processes, principles, and practices

·         Facilitate workshops, lunch-n-learn sessions and retrospectives sessions to learn from and help implement in everyday work

Technologies used included Jira, BigPicture, MS Tools, Design Tools (Sketch, Photoshop, illustrator), Annotation/Specification (InDesign), Redline Specification (Zeplin), Prototyping (Framer (mobile), bootstrap, Marvel, InVision), Mobile Operating system (Android & iOD), Browsers (Chrome, Firefox, IE), SharePoint

Publishers Clearing House - Port Washington, NY                                                                                                                     Feb’14- Mar’15

Sr. PM Associate – Scrum Program M­anager          

PCH is a direct marketing company that markets merchandise and magazine subscriptions with sweepstakes, prize based ‘games, lottery websites. PCH websites are portal type site which offers users with a realistic experience on the go without downloading the actual app. Sites provides real time interaction with user input and response with token API/Prize Engine

·         Directed teams as facilitator constantly engaged in challenging the old norms of development while keeping the team focused on the goals of the Agile releases/sprints.

·         Partner up with business stakeholders to understand vision, manage roadmaps, backlogs, sprints, velocities and burndown rates

·         Understand current methods used by Scrum masters and come up with a transition plan to train and coach Scrum Masters and feature teams on the mechanics of Scrum to effectively manage development and implementation activities across multiple projects using Agile Principles.

·         Coach team members on Agile best practices, encourage use of Agile development practice

·         Established successful teams through agile framework of daily stand ups, backlog grooming, sprint planning, sprint retrospectives.

·         Work with Delivery Managers and key stakeholders to establish project scope, goals, timelines and deliverables.

·         Lead the team’s efforts in continuous improvement by directing responsibility for their actions, and showing the team how to become problem solvers for themselves as an independent agile framework.

·         Lead the teams on agile practices by advocating Agile Values and eliminating impediments to remove any blocking issues beyond the team’s authority or solicit support from other teams/stakeholders until a resolution is reached, so that the team can remain focused on achieving the objectives of the releases/sprints.

·         Ensure the team understands the value of metrics and collecting metrics on Scrum teams for reporting purposes and consumption by leadership.

·         Facilitate backlog tracking, calculating burndown rates/team velocity, and aiding in task definition within the Scrum team.

·         Coach/mentor team members on agile/scrum skills and responsibilities. Facilitate improvements of Scrum Team practices and tools supporting the continuous improvement mode and periodically audit processes/practices to ensure constant improvements.

Technologies used included  Agile Scrum Framework, Version One, Jira, Quality Center, (Product Owner, sprint planning, sprint retrospective, product backlog, sprint grooming sessions), Mobile Operating system (Android & iOD), Browsers (Chrome, Firefox, IE), Instant Win Engine – IWE Prize Machines, CMS, CRM, SharePoint

AIG – US, UK, & Germany                                                                                                                                                               Mar’13 - Jan’14

Sr. Agile Project Manager                                         

Individual and Commercial Online Retail E-commerce & Content Management /OneClaim Project

·         Transform current claim process for a high-performing, global organization that creates additional value for multiple locations by pairing up with IT, Product Owners and Scrum business teams between US, UK and Germany to facilitate various Sprint meetings, Story writing workshops, User Story Mapping, Story Estimations, product backlog refinement, split stories between team members, story prioritization and roadmap tracking with use of facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint planning, team velocity, spring progress through presentations.

·         Applied Agile Scrum methodology, Version One, Kanban board update, project management, application development and technical discussion facilitation to ensure the sprints take place within project scope, budget, time and quality standards.

Technologies used include Agile Scrum Framework (Product Owner, sprint planning, sprint retrospective, product backlog, sprint grooming sessions), mobile web and iOS/Android applications, CMS, CRM, version One, ATG 10.1.2 SQL, Mercury Quality Center, Java, UML, MS Office (MS Word, MS Excel, MS PowerPoint, Project Management, and MS Visio

Possible Worldwide – New York, NY                                                                                                                                       Jan’10– Mar’13

Agile Coach / Project Manager                                          

Clients: Michael Kors, Vitamin World and Godiva Chocolatier (Digital ecommerce Solutions for Web Store/Mobile/Android and Tablet) – Used Agile Scrum Methodology to implement global E-Commerce solutions for Sprint meetings, Story writing workshops, User Story Mapping, Story Estimations, product backlog refinement, split stories between team members, story prioritization and roadmap tracking with use of facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint planning, team velocity, spring progress through presentations.

·         Michael Kors – (MichaelKors.com) engaged in e-commerce implementation with targeted launch for the European Rollout (France, Germany, Italy, Spain, Belgium, Netherlands, Poland and Switzerland).

·         Vitamin World (NBTY - VitaminWorld.com) – Engaged in creating website using existing e-commerce structure from NBTY Puritan Website to allow sharing of products and integrations to maintain separate pricing and country specific content for the US Site.

·         Godiva (US/Canada) (Godiva.com) – Engaged in creating localization for Canada through understanding master data, content assets, static texts/images and business flows.

·         Engaged in implementing robust solutions that allows customized website as per country specific requirements for inventory, pricing catalog, and real-time integration with UPS, FedEx and USPS and other third party vendors to allow credit card processing by all BA techniques of user stories, use cases, business requirement documents and functional specifications.

·         Facilitated requirements for international rollout by analyzing global partners for Homepage & Navigation, Search, Browse & Shop, Path to Purchase, Payment, Account Management, Site Content, Favorites, Order Management, Social Media, Customer Management, NFR, Platform capabilities and key integration points for payment processing, fraud address validation, fulfillment & logistics, call center, etc. using Agile methodology.

·         Involved in entire SDLC for web devices integrations, implementations and QA/UAT processes to ensure ecommerce and digital visual design solutions implementation for the websites is in sync for tablet, android, and mobile devices. Involved with PMO group for standardization and communication on project timeline, budgets, resources planning and critical paths discussions for various projects that have impact on front, middle and back offices.

Technologies used included ATG 10.1.2 and Demand ware, Oracle, UML, MS Office (MS Word, MS Excel, MS PowerPoint, Agile/Scrum, and MS Visio), Quality Center, Windows 2000, Java, J2EE, DB2/SQL, Quality Control, mobile web and iOS/Android applications, CMS, CRM

Time Warner Cable - New York, NY                                                                                                                                         Jun’07 – Dec’10

Agile Project Manager                                                                                                                     

Involved in various Projects for Call Center IVR Project, E-Commerce, Web Development, Content Management, Mobile Applications and Data Warehouse/Business Intelligence (Agile/Waterfall methodology)

·         Worked with industry best practices to understand business process and PLM (product Life management) by heavy GAP analysis and JAD sessions between clients in New York, New Jersey and California.

·         Involved in Agile and waterfall SDLC to collaborate with business, development and QA teams flow to ensure proper of communications takes place in each phase by identifying/resolving issues, risk and dependences resulting in ensured adherence of the requirements with technical constraints.

New York Life - New York, NY                                                                                                                                                     Oct’06– May’07

Business Analyst                                                                                                   

IAM (Identity and Access Management/SSO) - Managed client engagement services and solution implementations for (SSO – Single sign on and Identity management).

·         Communicated global Identity and Access Management (IAM) program objectives to geographically dispersed business application stakeholders in New York and Frankfurt, London via user stories, use cases, screen mockups, process flow diagrams (Visio) etc. Collected and analyzed project’s business requirements by coordinating interviews, requirement workshops, business and workflow analysis. Involved in meetings with the Delivery Managers for virtual servers to direct all business aspects to manage the transition of client from Solutions Implementation to Client Support through functional specs, BRD’s, Use cases and other system related documentation.  Implemented Unified Modeling Language (UML) methodologies to design Context Diagram, Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, and Sequence Diagram.

Technologies included JAD, UML, MS Office (MS Word, MS Excel, MS PowerPoint, Agile/Scrum, and MS Visio), Quality Center, Windows 2000, Java, J2EE, DB2/SQL, and Quality Control

Moody’s - New York, NY                                                                                                                                               Sep’05 – Sep’06

Business Analyst                                                                       

Helped with creation of a Database and Homepage for Moody’s groups and worked on the Business Analysis role, documenting and validating the Business requirements with heavy use of Gap Analysis

·         Involved in Rating Agnostics processes and Actively took part in gathering requirements through interviews and JAD sessions with the Managing Director, Team Leads, Lead Analyst and Associate Analyst from various groups including FIG (Fundamental Institutional Group), CFG (Corporate Finance Group), PFG (Public Finance Group), SFG (Structured Finance Group), RMBS (Residential Mortgage Back Securities) Credit Ratings, CMBS (Commercial Market Back Securities) Loan Transactions and Credit Ratings, Derivatives, MSPG (Municipal Structured Public Finance Group), ABS (Asset Backed Securities) Credit Ratings and ABCP (Asset Based Commercial Paper).

Education

·         Scrum Master, Product Owner, Safe SPC 4.5

·         MBA (Business Communications), New York Institute of Technology, 2011, NY, NY.

·         BBA (Major: Business Management & Training for Global Communications), Baruch College, 2005, NY, NY.

·         Associate (Major: Business Management), LaGuardia Community College, 2003, NY, NY.

Professional Development

·         EDP School, Agile/Scrum Business Analyst Trainer – Part Time.

·         Substitute teacher certification, DOE (Department of Education) - April 2008 / Active Participation on SHRM (Society of Human Resource Management) and ASTD (American Society of Training and Development).*