Candidates About

 

 

 

 

Ahmad Wali

________________________________________________________________________

Education

·         Diploma  Degree              Kardan University, Afghanistan                                                                 2007 - 2011

·         High School                         Gulham H, Khan School, Afghanistan                                      1993 - 2005

Work Experience (Brief)

·         Sr implementation Analyst                                                                                                2016 till now

·         Onsite Technical                Unisys/DELL                                                                            2015-2016

·         Desktop support              Insight Global                                                                           2014  -2015

·         Computer Mgt Asst        US Embassy, Kabul Afghanistan                                              2009 - 2013

·         IT Assistant-Admin           Jahan Technologies                                                                 2008-  2009

·         IT Support Assistant       Rana  Technologies                                                                    2006 - 2008

·         Administrate assistant Dunya Travel Service                                                                    2005 - 2006

 

Work Experience (Detailed)

  Sr implementation Analyst                                                                                                2016 till now

·         Install and support Pyxis hardware and software.

·         Mentor team members on strategic products, best practices and customer education.

·         Complete training and develop competency in a minimum of three core Pyxis product lines.

·         Conduct client training on the use of Pyxis products.

·         Provide advanced problem solving, troubleshooting and system consultation as needed for client.

·         Perform upgrades to Pyxis software and hardware.

·         Communication

·         Conduct customer meetings.

·         Provide written documentation to appropriate team members and customer.

·         Provide consultation on new and existing products to customer.

·         Establish and nurture rapport with customers that is conducive to a long term business relationships.

·         Provide team support and product information on strategic products as assigned by manager.

·         Work closely with the Dispensing Implementation team.

·         Administrative

·         Order equipment and supplies.

·         Coordinate client resources and assign project tasks.

·         Complete weekly logs, expense reports, project plans, etc.

·         Maintain Account Summaries  

 

Laptop Technical/Onsite support                                                                              2015 to April 18, 2016

·         Accept customer desktop and laptop systems for repairs.
Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices

·         Reassembles machines after making repairs or replacing parts

·         Analyzes equipment performance assess equipment functioning

·          Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair

·          Inspects units for cosmetic defects and reports findings in traveler

·          Completes repair ticket (traveler)

·          Installs and configures new equipment, including operating software or peripheral equipment as required

·          Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments

·          Maintains repair parts inventories and places order for any additional parts needed for repairs

·          Reinstalls software programs or adjust settings on existing software to fix machine malfunctions

·          Compares findings with the customer’s reported problem and advises customer call center of failures found

·          Learns and uses new processes and procedures for the repair line

·         Other duties as assigned by supervisor and manager 

 

 

 

 Provided on-site computer repair services to small business and private customers.
Diagnosed software issues, installed updates or new software, and removed malicious programs.
Consulted with customers regarding technological needs as well as technical problems.
Disassembled systems on-site to diagnose issues and make selected repairs.
Took systems off-site as needed for major repairs/rebuilds.Accept customer desktop and laptop systems in-store for repairs.
Request information about software and hardware issues and document all concerns.
Troubleshoot systems and work with customers to determine needed hardware or software changes.
Break down systems, remove malfunctioning hardware, and install new parts.
Check system software and date integrity.
Perform all repairs with utmost concern for customer privacy.
Resolve selected issues with smart phones and tablets. Accept customer desktop and laptop systems in-store for repairs.
Request information about software and hardware issues and document all concerns.
Troubleshoot systems and work with customers to determine needed hardware or software changes.
Break down systems, remove malfunctioning hardware, and install new parts.
Check system software and date integrity.
Perform all repairs with utmost concern for customer privacy.
Resolve selected issues with smart phones and tablets. Accept customer desktop and laptop systems in-store for repairs.
Request information about software and hardware issues and document all concerns.
Troubleshoot systems and work with customers to determine needed hardware or software changes.
Break down systems, remove malfunctioning hardware, and install new parts.
Check system software and date integrity.
Perform all repairs with utmost concern for customer privacy Accept customer desktop and laptop systems in-store for repairs.
Request information about software and hardware issues and document all concerns.
Troubleshoot systems and work with customers to determine needed hardware or software changes.
Break down systems, remove malfunctioning hardware, and install new parts.
Check system software and date integrity.
Perform all repairs with utmost concern for customer privacyDesktop support In Austin                                                                                                Feb.2013 to 2014

·         Assist the System Administrator with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system

·         Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods.

·         Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.

·         Prepared workstations for new hires using Norton Ghost to reimage drives and performing quality insurance checks on computers before assigning to end users

·         Performed data backup and reimaging of existing workstations for new employees.

·         Assisted in upgrading network switches/routers to ensure more reliable connectivity for end users throughout.

 

COMPUTER MANAGEMENT ASSISTANT IN US EMBASSY KABUL — Aug, 2009 – Dec 2013

Responsible for keeping the Department of State’s Open Net (Unclassified) and the residential networks operational including all related components and data processing devices in support of the different

Embassy & USAID offices that are on this network. This includes end-user support; installing and configuring computer equipment and software; troubleshooting computer problems; monitoring system availability like servers, cisco switches and routers; end-user training. Ensuring that the LAN responds to specific program needs of mission offices and its 2000+ employees. Answering customer phone calls and reply to customer email inquiries at IT helpdesk, troubleshooting over the phone and using  remote applications, maintaining active directory users, group policy and exchange mailboxes, configuration of network printers and digital senders, resolving trouble tickets and monitoring tickets queue, configuration of blackberry devices through BES 5.1 server, tracking inventory of printers, laptops and blackberries , supporting the consulate section for IV, NIV issues, imaging the hard drives, backup and restoration of files through FileX, troubleshooting outlook and OWA, configuration of Iron key encrypted flash drive & RSA token, documenting the troubleshooting and preparing SOPs, experience of virtualization and its migration. Setup of Video Conferencing devices like Polycom and Tanberg.

IT Assistant Jahan Technologies’ COMPANY, KABUL - JULY 2008 – Aug 2009

Responsible for assuring 700+ users are provided with efficient and timely first and second level supports on 24/7 basis in the main office, field offices and residents.

Managing hardware problems, computer upgrades, networking setup/diagnoses, software problems, PC specific issues/troubleshooting of network printers, scanners, copiers. Performing staff evaluations to ensure help desk has sufficient coverage during business hours and through phone-support as required. Managing the help desk staff, including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. Assigning trouble tickets to IT personnel and monitoring ticket database and following up with personnel to ensure they have provided accurate and timely solutions. Creating user accounts in Active Directory and managing access control lists based on company's policies. Preparing weekly and monthly statistical and graphical reports of IT help desk tickets and customer satisfaction survey to IT director. Meeting with vendors for IT equipment purchases and outsourcing responsibilities

IT SUPPORT ASSISTANT IN RANA Technologies, KABUL - January 2006 –July 2008

Troubleshooting and repairing computer systems, hardware and computer and, Answering help desk queries via phone and email. Working on the assigned trouble tickets and resolving them in timely manner. Installation and repairing of Xerox copiers HP and all kind off printers, arranging meetings and other admin and IT related works.

Administrative Assistant   Dunya Travel Service KABUL  -Jan 2005 – Oct 2005

Record all types of leavefor staff on a daily basis.

Prepare monthly timesheets for cleaners and cook.

Prepare conference room and other necessary arrangements for meetings.

Update and maintain all personnel files in a confidential manner.

Keep the visa update information of all concern expatriate staff members.

Provide and prepare ID cards and business cards to all new employees to the project.

Work as an interpreter if required.

Make sure that personnel and administrative policy is made available to all support staff.

Handle all staff HR issues (recruiting, contracts, time sheets)

Handle all staff payroll system.

Develop and maintain financial records and monitoring system

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Provides information by answering questions and requests.

 

Trainings

IA201 Information Assurance/System Admin                                                                                            2013

PS-310 Supportin g CA system and Application                                                                                         2013

Effective Writing Techniques (FSI)                                                                                                                 2012

Business Writing (FSI)                                                                                                                                                2012

Customer service over the phone                                                                                                                        2011

Certificate of Administrative Function   (FSI)                                                                                            2009

Certificate of Connecting and Communicating (FSI)                                                                               2009

 IT Certifications                                                                                                              

·         CompTIA Network+                                                                                                                         2012

·         A+ Essentials                                                                                                                                     2012

·         XEROX copier training                                                                                                                                2007

Awards

·         Certificate of appreciation                          US Embassy, Kabul                                                           2012

·         Extra Mile Award                                          US Embassy, Kabul                                                             2012

·         Certificate of Appreciation                           US Embassy, Kabul                                                          2011

·         Franklin Award                                                  US Embassy, Kabul                                                          2011

·         Franklin Award                                              US Embassy, Kabul                                                     2010

·         Franklin Award                                              US Embassy, Kabul                                                     2010

 

                       

Languages                           Writing & Reading                          Speaking                             Understanding

English                                                IV                                              IV                                                            IV

·         Farsi                                               V                                             V                                                             V

·         Urdu                                              V                                             V                                                             V

Computer Skills

·         Microsoft Windows XP, Vista, 7 & 8 and Mac OS

·         Microsoft Server 2003 & Server 2008

·         Proficient with Microsoft Office 2010 (Word, Excel, Outlook, SharePoint and Visio)

·         Installation of all types of Printers, Scanners, Digital Senders

·         Adobe Photoshop

·         Programming Blackberries and Managing Blackberry Enterprise Server 5.1

Management and Leadership Skills

·         Concept and Principles of Management

·         Project Management

·         Communications

·         Reporting

·         Meeting Management

·         Supervision Skills

·         Monitoring & Performance Evaluation

 

Personal Characteristics

·         Excellent communication skills

·         Ability to work in a team environment with good problem solving and organizational skills

·         Capacity to deal with different cultural background and language barriers

·         Having the ability to work in multicultural environments and independently

·         Ability to work under Pressure

·         Ability to Work out of time

References

Available upon request