Candidates About

 

Laju Sachdev 

PROFESSIONAL SUMMARY:

·         10 years of experience in the IT industry with emphasis in the following categories:

·         BA Skill-Sets:

·         Excellent Communication (Professional, Interpersonal, Active Listening, Diplomacy, Assessment of Work Culture and Environment)

·         Experienced with C-Level Visibility

·         Business and Process Analysis

·         Data Analysis

·         Business Intelligence

·         Offshore Team Management

·         Vendor Management, Business Process Re-engineering (BPR),

·         IT Best Practices (ITIL, CMMI),

·         E-Commerce/Web Development,

·         Governance Risk and Compliance (GRC)

·         Software/System Development Life Cycle (SDLC),

·         Change Management

·         Documentation

·         Stakeholder Management (21-40; All Levels - C-Level, VP Level, Director Level, Manager Level, Resources Level)

·         Team Leadership /Resource Management

·         Junior Mentorship

·         Business Transformation

·         Multiple Project Handling/Prioritization and Delivery (3-5)

·         Project Management

·         Domain Experience:

·         Pharmaceutical

·         Pharmacy Benefit Management (PBM)

·         Bio-technology/Life Sciences

·         Group Insurance

·         Government

·         Health Insurance

·         Life Insurance

·         Project Types Handled and Areas Encountered:

·         Customized off the Shelf Implementations (COTS)

·         Customized Software as a Service implementation (SaaS)

·         Contract Lifecycle Management (CLM)

·         Data Migration and Reporting

·         Governance Risk and Compliance (GRC)

·         Internal Audit

·         Standard Level of Agreement (SLA)

·         Disaster Recovery Planning

·         Software Development (In-House)

·         E-Commerce (B2C)

·         Member of the local IIBA chapter and familiar with IIBA best practices.

 

PROFESSIONAL EXPERIENCE:

Employee - Capgemini S.E.                                                                                                                                                                                             April 2017-Current                                                                                                                                                                                                                                                                                                                                                                                                                        

Role: Senior Consultant – Business Systems Analyst

·         Account Contributions

o    Spear-heading the Pilot Junior Mentorship Program for Capgemini at select client site

o    Designing Process Improvement protocols and standards

o    Planning a CMMI Accreditation approach for a service-oriented client

 

 

 

 

 

·         Supported Client Projects

o    Healthcare Client

A.       CMS Mandate –

                                                                                 i.            SSN Removal Project–

1.        Key lead Analyst – investigated impact of the SSN Removal Initiative to the Dual Special Needs Program (DSNP)

2.        Managed 10 areas (30+ stakeholders) for business requirements elicitation, process flow mapping (UML) and documentation – Membership Management, Sales & Marketing, Claims & Configuration, Customer Service, Finance & Audit

3.        Gathered project Execution Estimates for implementation purposes; collaboration with Enterprise Architecture, Development, Testing and Release Management

B.       Government Programs

                                                                                 i.            MA 2018 Implementation Project

                                                                                ii.            Provider Management and Reimbursement (PMR) Project

C.        Blue Cross Blue Shield Association Initiatives

                                                                                 i.            Addition of a Prefix Account Indicator

                                                                                ii.            HIPAA PHI Disclosure

 

Independent Consultant         (6 Years-Cumulative Experience)                                                                                               October 2010 – December 2016

I.                     Client: New York Life (NYL) (New York, New York)

Role: Sr. Business Analyst (Independent Contractor)

Jan. 2016 – Dec. 2016

A.                   Pre-Trade Clearance Project:

The Corporate Compliance Investment Department required an application solution which can support the Pre-Trade Compliance workflow. The intent of the solution was to provide advanced compliance rule building, testing and maintenance, customizable reporting and complete audit histories. The platform was built to supply a highly-scalable solution to support very high volumes of trades, compliance rules, accounts and groups of accounts for process and review. 

·         Understanding and management of pre-trade information source, interaction and output (trade data)

·         Analysis, negotiation and documentation of requirements, process flows (UML), reports (entry level into Vermilion Reporting)

·         Application of Business Process Re-engineering for Process Mapping (Current vs. Future)

 

B.                   Governance, Risk & Compliance (GRC) Project:

·         Involvement in a high visibility project - for enterprise and department level Governance, Risk and Compliance (GRC)standardization and management (ERP Project)

·         Acted as a touch point for 21+ stakeholders and other team members

·         Instrumental in the discussion, facilitation of workshops, demonstrations and decision brokerage, gap analysis encompassing respective departments (managerial level) for the following:

§  Taxonomies - Organizational, Process, Control and Risk

§  Enterprise Risk Rating Scale – encompassing Internal Audit, Risk Management, Financial Control Unit (FCU) Quality Assurance, Information Security/Technology

§  Department level (heading towards enterprise level) Governance, Risk and Compliance (GRC) COTS (Commercial Off the Shelf) application implementations with input and support for requirements, scope and document creation and management

·         Successful implementation of the BWISE-NASDAQ Internal Audit Module-RDS (Rapid Deployment Solution) with report creation

·         Successful coordination, communication and relationship management encompassing the following groups of New York Life – Internal Audit, Financial Control Unit, Risk Management, Information Security, Quality Assurance, Investments, Project Management Office (PMO)

·         Contributor to relevant work discussions for the following:

o    Statement of Work (SOW)

§  Applied Information Technology Infrastructure Library (ITIL) concepts in providing recommendation for ticket escalations, service provisions by vendor

§  Discussed and applied co-related changes to New York Life’s ServiceNow platform relevant to the following in coordination with NASDAQ BWISE:

·         Problem Management

·         Event Management

·         Incident Management

§  NYL’s ServiceNow platform was calibrated to communicate with NASDAQ BWISE’s system for Issue Management observance of several Standard Level Agreements (SLA) components

o    Project Plan

o    Technical Plan

§  Sourcing and designing global directory file with user status for identity and authentication management

§  Setting up batch File Transfer Protocols (FTP) for directory information

§  Integration/connection of the NYL and BWISE platform to allow Single Sign-on for user

§  Enforced usage of SAML 2.0 directives for platform integration purposes

o    Architecture Planning (Support Role) / Managed Hosting

§  Evaluation of the BWISE NASDAQ Security Stack (security component layers) to complement New York Life requirements

o    Organized, updated and maintained SharePoint project sites with minor improvements (breadcrumb incorporation, site dashboard manipulation, incorporated roadmap depictions)

C.                    Business Conduct and Ethics Project:

The Corporate Compliance Department’s (CCD) goal was to obtain an ethics and business conduct training platform. The intention was to launch a mandatory ethics and business conduct training to all employees in 2016.

·         Understood and managed the capabilities and constraints of the Learning Management System (LMS)-Success Factors

·         Successful establishment and management of business relationships

·         Analysis, negotiation and documentation of business requirements

·         Application of Business Process Re-engineering for Process Mapping (Current vs. Future)

·         Successful implementation of learning modules (Business Conduct and Ethics) for enterprise usage

 

II.                    Client: Intarcia Therapeutics (Biopharmaceutical)                                                                                                                       

Role: Business Systems Analyst/Sr. Business Analyst (Independent Contractor)

Aug. 2015 – Nov. 2015

Intarcia Therapeutics, Inc., is a rapidly emerging biopharmaceutical company committed to developing innovative therapies that merge medicine with technology and have the potential to transform the management of major chronic diseases. The main intent of the project was to purchase the AssistRx E-Prescription system and customize it as per the client needs.

·         Implemented process improvements, enhanced business relationship and managed vendor relationships while collecting requirements Created BA artifacts such as BRD, FRD, Gap Analysis, Workflows/process flow diagram, wireframes/user experience designs, Requirements Traceability Matrix, User Stories/Storyboarding

·         Applied architecture analysis trade-off method to finalize platform integration between Intarcia and AssistRx to address Information Security/Identity and Access Management concerns

·         Facilitated Request for Proposal (RFP) for Content Management System (CMS), Master Data Management (MDM) System and Customer Relationship Management (CRM)

·         Participated in the Proof-Of-Concept (POC) /Demonstration with the Veeva for various products –

o    Customer Relationship Management (Salesforce)

o    Master Data Management (MDM)

o    Vault

·         Assessed CRM solutions (Veeva-Salesforce.com) for integration with the application platform

·         Involved in functional walk-through/ training in Veeva products – Salesforce, MDM, Vault

 

III.                  Client: Office of the State Auditor (OSA) (Boston, MA)                                                                                                                

Role: Sr. Business Analyst / Data Analyst (Independent Contractor)

Nov. 2014 – July 2015

The Office of the State Auditor is committed to ensuring that every dollar given to state government is a dollar well spent and that state agencies and contractors follow the rules when spending public funds. The Office conducts financial, performance, and technical assessments of programs, departments, agencies, authorities, contracts, and vendors for audit, recommendation, transparency and efficiency purposes. 

·         Business Intelligence Initiative - functioned as a Sr. Business/Data Analyst in the data warehousing team performing data mining (SQL) and reporting – MS SQL Server Mngt. Studio –

o    Analyzed and compared payment data for similar services

o    Identified outliers for specific areas

·         Liaised between the business teams and the development teams to discuss requirements and technological constraints

·         Established the Change/Release Management Protocols using Business Process Re-engineering (BPR) industry standard ideas.

·         Created data maps, workflows, BRDs and other artifacts.

·         Created and executed QA test cases.

 

IV.                  Client: Geisinger Health Plan (GHP) (Danville, PA)                                                                                                                     

Role: Asst. Project Manager/Sr. Business Analyst (Independent Contractor)

April 2012 – Oct. 2014

Geisinger Insurance, a not-for-profit health insurance company serving customers in Pennsylvania, Delaware, New Jersey, Maine and West Virginia.

A.                   ICD 10 Project:

·         Functioned as a Sr. Business Analyst from inception to execution and conducted various elicitation techniques – interviews, surveys, JAD sessions etc.

·         Handled and became a touch-point for 40+ stakeholders and other teammates (Actuarial Informatics, Clinical Informatics, Claims Processing, Medical Policies etc.)

o    Supervised and reported on the ICD-9 to ICD-10 crosswalk

o    Supervised the analysis of report queries to identify gaps for ICD-9 to ICD-10 reporting

o    Created format new reports to accommodate new data elements

·         Collaborated with Geisinger Medical Center (Hospital) for EPIC system

·         Functioned as an Asst. Project Manager by creating and assigning work/resource breakdowns, timelines and making Project Plan updates and presenting reports/presentation decks to C-level executives and stakeholders using dashboards

·         Implemented the ICD-9 to ICD-10 conversion project

·         Presented reports and dashboards to C-Level executives relevant to project status

 

B.                   Market Quoting Tool (MQT) Project – B2C Project

·         Led effort in creating a web application to perform sales quotes for potential/increase sales and performed impact analysis

·         Created requirements using the AGILE method

·          Understood and translated product owner concerns for an E-Commerce web development/application –creating wireframes.

·         Monitored the development of the web application tasks through RALLY

·         Managed the testing team by coordinating activities and conducting reviews, tracking and defect check/rectifications

·         Led the UAT in cooperation with business owners, stakeholders, development and testing teams

·         Developed training manuals/user guide and executed a demonstration for the market quoting tool.

·         Assisted in the design of marketing materials distributed digitally and via mail for small business groups

·         Determined Master Data Management (MDM) rules for information stored and used for the MQT Project

·         Creation of User Guide

 

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