Candidates About

Marsha M. Smith

Qualifications Highlights

Proven leader with a body of knowledge leading enterprise process life-cycles programs/projects with emphasis on operational transformation.  Effective business management partner and front-runner who conveys awareness to organizational and technological vision by providing a workplace quality culture.  Directing the fulfillment of Governance (Policy, Standards and Controls), assuring Risk & Compliance (GRC), partnering with Identity Access Management, Cyber Security, and Security Assurance, Operations, and Delivery Services channels across the Enterprise. Responsible for leading resources within Operations, Infrastructure, Architecture, Quality Assurance, Business development, and 3^rd party vendor relations following various Application Lifecycle Management (ALM) and IS Project/Program Delivery Methodologies. 

Core competencies: foundation supporting SDLC, Waterfall, Agile, Data Security Standard (DSS), NIST, and SOX coupled with framework implementation utilizing ITIL, Lean Six Sigma, and PMBOK methodologies.

Vital Strengths

Professional Experience

Collabera (Bank of America)                                                                                                                                               Charlotte, North Carolina

Global Technology & Operations Security Consultant                                                                                 November 2017-Present

Serves as the senior technology consultant responsible for managing the Global Technology & Operations (GT&O) security vulnerability assessments.  Providing independent risk coverage on critical issues, responsible for understanding Information Security policy standards and the controls associated with the policy requirements.  Resilient understanding of bank explicit security processes and regulatory obligations with respect to high risk data.  Accountable for ensuring compliance with policies, limits, standards, controls, metrics, and Change Control Observations within defined corporate standards for Application and Databases.

·         Accountable for application security vulnerability assessments, risk oversight, and review of all aspects of the risk and control scans for identity and access management, 3rd party cyber assessment, and the interdependencies of the security controls implemented across the network.  

·         Managing the engagement with the LOB, Governance, and Change Control with a focus on detecting, remediating and preventing operational risk across Global Technology & Operation to ensure compliance to self-inspection programs; standards, policy and program execution in support of the Bank of America Risk Framework.

Axelon Services Corporation (Bank of America)                                                                                                             Charlotte, North Carolina

Sr. Global Information Security (GIS) Consultant                                                                                                             January 2016-July 2017

Served as the senior technology subject matter expert for exception management for C-Level Business and Technology Sponsors managing the $15M end-to-end global Exception program.  Responsible for managing the global compliance and Risk and Control Self -Assessment (RCSA) remediation for Monitoring, Response, and Forensics efforts.  Ensuring compliance to RCSA regulation associated with policies, regulatory obligations, limits, standards, controls, metrics, and Change Control Observations within defined corporate standards for Application and Databases. including Data Security Standard (DSS), NIST, and SOX coupled with framework implementation utilizing ITIL, Lean Six Sigma, and PMBOK methodologies.

·         Accountable for controls, methodologies, and governing the maturation process of LOB requests for exceptions from existing logging and monitoring requirements.

·         Assisting LOB with strategies for Applications and Databases containing confidential and proprietary data.  The lifecycle reviews evaluate environment RCSA scores, application, and database content, change control Storm/Observation submission, upstream and downstream validation, and approval strategies of discrete cross-functional and integrated programs.

Modis, Inc.  (Freddie Mac)                                                                                                                                                                  McLean, Virginia

Sr. Program Manager (Consultant)                                                                                                                              October 2014-January 2016

Accountable for the strategic counsel of the Single Family Operations technology audit remediation and closures submissions. 

Managed the integrated audits remediation and governance program for clients, C-level stake-holders, and global partners and new channels associated with user-provisioning and process assessments (current and future state) for Business, Information Security, Delivery Services, and Multi-Family.  Responsible for creation and delivery of the program strategic operational and process roadmap.  Acts as an advisor and steward for the program and lead the annual planning cycle for integrated roadmap project sequencing, dependencies, and other constraints, ensuring awareness and strategy alignment. 

·         Managed the resources, budgets, governance, risks remediation, and controls for the counterparty digital engagement provisioning systems for the Loan Advisory Suite (LAS) Program. 

·         Managed the Self-Identified Audit Issue (SIAI) program for the Loan Advisory Suite (LAS) Program which included multi-level assessments, planning, data sourcing and global Business Operational Readiness and Capabilities Reviews to support the Federal Housing Finance Agency (FHFA) Securitization Platform and Basel III methodology changes.

·         Managed complex methodologies, policies and procedures of integrated roadmap project sequencing, dependencies, and other constraints, ensuring awareness and strategy alignment of applications within cross-functional and integrated programs. 

MSI Universal, Inc.  (U.S. Department of Commerce)                                                                                                      Gaithersburg, Maryland

Sr. Network Program Manager (Consultant)                                                                                                                   May 2013-October 2014

Accountable for the delivery of $87M Operational Management and Application Administration programs for DOT, FAA, and Census Bureau.  Managed the consistency of ITSM goals for systems availability, application performance, scalability, throughput, and data security. Partnered with C-level Bureau leaders to ensure compliance to regulation including Data Security Standard (DSS), NIST, and SOX coupled with framework implementation utilizing ITIL and PMBOK methodologies.  Negotiated multi-million RFI/RFP, analysis and requirements, consultant contracts, KPI’s, and service agreements for hardware and software migrations, upgrades and out of service compliance.

·         Managed, tested, executed, and revised the $22M Continuity of Operations (COOP) required by U.S. Presidential Policy Directive 40 (PPD-40), to ensure that Department of Commerce financial systems were able to continue performance of essential functions in the event of disaster or state of emergency.

·         Responsible for the Go-no-Go authority for patch management activities to include software version updates; OS patch updates, anti-virus updates, Database, and Application Rollbacks for systems and network configurations for hardware/software requirements for Oracle, SAP, Hyperion, Sunflower, SQL, Citrix, and customized COTs environments.

TEK Systems (Medimmune)                                                                                                                                                 Gaithersburg, Maryland

Sr. Program Manager (Consultant)                                                                                                                                   January 2012-May 2013

Responsible for leading a team of Business centric project and program managers to deliver $55M in application and infrastructure projects following the IS Project Delivery Methodology. Accountable for managing integration of vendor (IBM) outsource return to internal PMO deliverables.  Partnered with C-level leaders from applications within cross-functional and integrated programs from business, technology, enterprise architecture, finance, and shared services partners to assess constraints for optimal sequencing.

·         Supported global program implementations within an Infrastructure Library (ITIL) framework, capacity planning, test, and production patch management, database administration of Microsoft SQL, Oracle, monitoring of IT risk remediation and Operational Readiness Review pre-launch authorizations. 

Fannie Mae                                                                                                                                                                                          Herndon, Virginia

Sr. Program Manager Accounting Data Warehouse (ADW)                                                                                     August 2009-January 2012

Accountable for building a security conscious culture and infrastructure team to support a blended and fast-paced $32M technology program. Managed the resources, budgets, governance risks, and controls between Business, Development, and Test teams for servicing and process automation.  Utilizing ITIL framework coupled with Configuration Management solutions managed the association between change and configuration management for applications and databases for Accounting Data Warehouse (ADW), Securities, Single Family Loans, and Commitments. 

Clovis Group (Life Technologies)                                                                                                                                                 Frederick, Maryland

Sr. Program Manager (Consultant)                                                                                                                                       March 2008-June 2009

Accountable for providing infrastructure oversight for $125M Global Data Center build.  Managing a team of technical direct reports, vendors installations, decommissioning, and virtual migrations for three data centers (Atlanta, Boston, San Jose), deployment planning, risks remediation, technology readiness, standards, roadmaps, and annual capacity/strategy planning working within an Infrastructure Library (ITIL) framework.  

·         Quality Assurance and Governance lead of disaster recovery planning, Incident management, and remediation efforts.

·         Negotiated RFI/RFP/RFQ requirements, evaluations and integrations of 3^rd party hardware and software service.

·         Managed KPI’s and Program Capital and Operational expenditures (CAPEX/OPEX).

TEK Systems (ePMO-Fannie Mae)                                                                                                                                                    Herndon, Virginia

Sr. Change Management Project Manager(Consultant)                                                                                      February 2006-February 2008

Accountable for providing Restatement oversight for servicing and process automation projects.  Facilitated environment promotions, Rollbacks, and After-the-Fact, applications, databases migrations, decommissioning and break-fixes releases.

·         Accountable for  pre-launch activity within Clarity and Remedy and facilitating Change Control Board activity to allow environment and production promotions.  Supporting implementation planning, work breakdown activity, strategies for complex projects, processes and change initiatives.

ABT Solutions (Primus Communications)                                                                                                                                        McLean, Virginia Program Director (Consultant)                                                                                                                               September 2005-February 2006

Led and delivered $19M IT software delivery projects for global software development team in the United States and India by establishing a standard offshoring model within the production support and change organization. Responsible for strategic planning of IT Roadmap activity.  Accountable for representing the Business with developing work plans to outline resource requirements using BPM methodologies for substantial business process changes across the functional organization.

Partnering with project sponsors, business leads, and IT partners on technical customized project analysis and strategy delivery for offshore and domestic IT projects.

·         Managed process designers/technical writers, offshore and domestic IT resources collaboration and prescribed the Project Methodology to support the project life-cycle phases of planning, designing, building and testing, preparing, deploying and continuation.

·         Develop and maintain client relationships, monitor and track milestones, critical path analyses, risk assessment and project deliverables, construct project scope and scope statements, project plans and strategies, work with Steering Committee and Project Sponsors while facilitating weekly triage meetings to support issues, risks, and core dependencies.  Utilizing MS Office Suites, Project Server, Plan View, SharePoint, Remedy, Clarity, Documentum

GINICORP                                                                                                                                                                                                Washington, DC                

Sr. Program Telecom Cluster Manager @ OCTO of DC Government                                                            December 2003-September 2005

Accountable for providing liaison support between vendors and internal government agencies to ensure timely and accurate installations, de-installs, and network moves of ISDN, ATM, telecom equipment, and WAN.

·         Provided lifecycle support and BPM methodologies solutions to support government agencies with $12M equipment orders and system integrations; facilitated disaster recovery efforts for on-site facilities.

·         Negotiate RFI/RFP requirements, negotiated service level agreements, after-hour consultant, contracts for hardware and software migrations, upgrades, and out of service compliance efforts.

PEARL INC                                                                                                                                                                                        Clinton, Maryland

VP of Manufacturing and Operations                                                                                                                         June 2001-December 2007

Accountable for creating brand strategy , brand management through business plans, RFI/RFP, contract negotiations, and marketing strategies for domestic and international private label manufacturing.  Approved all aspects of a complex, client-site business engagement, responsible for services delivery, client satisfaction, contractual compliance, achievement of financial targets and CAPEX, OPEX and Profit & Loss performance.

·         Managed international private label vendor relations, coordinated manufacturing, freight shipping through US Customs and Borders to US ports, (New York and Maryland).

·         Managed the supply chain and order fulfillment collaborating with Sales, vendors, and Business to align web product offerings.

·         Develop inbound and outbound campaigns incorporating email marketing, Search Engine Optimization (SEO) & Search Engine Marketing (SEM), social websites, display advertising, live events, etc.

COMMUNITY SERVICE & MENTORING AFFILIATIONS

·         Women in Technology (WIT), Workforce Development Committee 2014-Current

·         Women Who Matter, Board Member & Fundraising Committee, 2012-Current

·         McDougall International, Inc. International Women's Speaker/Mentor/Board  Port Limon, Costa Rica  August 2006-Current

EDUCATION

Bachelors of Science, Management, Sacramento State University

Masters Candidate University of Phoenix