Candidates About

Employment History

Merz North America                                                       Senior Program Manager                                    9/2017-Present

• Senior Program Manager for a $20M Global Business Transformation Program:
  • Business Process Improvement
  • Master Data Management
  • Commercial Data Warehouse
  • Data Integrations
  • Data Cleansing
  • Business Intelligence Reporting
  • Campaign Management
  • Web Hosting Consolidation and Migration
  • HCP Portal
  • Unified and Consistent Web Sites-69 total web environments across all brands
  • Consumer Loyalty Program
  • eCommerce Builds across all sites and brands
  • Find a Physician Build
• SharePoint Solution Architect
• eContracts Build and Support

Laboratory Corporation of America                                Senior PM/Strategic Program Manager                2/2016-9/2017

            Senior Project Manager

• Data Innovations Integration: Lead project team of developers, coders, and analysts to integrate a complex laboratory middleware into multiple systems and lab instrumentation.
• Multi-year effort working with business, corporate and IT resources
• Work closely with vendors and stakeholders to schedule monthly releases for a complex 4 year initiative

PMO Change/Transformation Leader

• Mentor and support existing project managers in Agile project management and PMI best practices
• Identification and development of workflow opportunities utilizing SharePoint workflow processes to streamline documentation and approval of required documents to move projects to active status; ultimately moving to paperless approvals and SharePoint documentation storage.
• Implement thorough gap analysis of existing projects and mentor project managers to repair or fix gaps in documentation, processes, approvals, etc.

Strategic Program Manager

• Manage a stellar program team to develop strategic new informatics apps and tools as revenue generating products for subsidiary company of LCA.
• This reports directly to the CIO of LCA Holdings and engages high level leadership resources across all subsidiary organizations within LCA umbrella to utilize key resources for rapid fire product development s and delivery.
• All products are client facing and highly competitive in the healthcare and pharma/CRO arena with huge revenue margins utilizing data and resource assets already existing with LCA.

Duke Univ SoM, Office of Research Informatics             Senior PM (Consultant)                          9/2015-2/2016

• EHR Optimization Project: Lead project management team of analysts and builders in full SDLC lifecycle development of enhancement EHR functionality to tie research into the electronic health record.
• Work with end users and stakeholders within the School of Medicine Clinical Research Units to develop previously undiscovered uses for the EHR application.
• Work face to face with research units to build current clinical workflows and identify opportunities for improvement.
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile using JIRA to manage delivery and testing
• Retrieve Form Data Project: Work with builders and analysts to take information from EHR and pull it into forms related to research (Retrieve Form Data Capture).
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile using JIRA to manage delivery and testing
• CTSA Collaborative Program: Work with internal Duke Development teams to build environments in a collaborative effort to share research data with other organizations as part of the Carolinas Collaborative program, which is an engagement through the Duke Endowment.
• Work with internal Duke training to deliver new data environment to end users and internal resources to provide data to outside organizations.
• Manage secure information channels and adherence to Duke Governance policy and best practice for information sharing

Glaxo SmithKline                                               GSK Service Manager/Senior Project Manager            8/2014-June 2015

·         Developed a streamlined internal Evergreen/AppZero process and managed an Enterprise level program team to implement mass SQL/Solaris/Oracle database, Citrix Servers, Documentum, VM Ware and Windows 2003 to 2012 operating system migrations utilizing internal services and resources to reduce the financial and resource impacts to the company using a lean approach. Managed proof of concept alongside another external vendor team in final pilot phase.

• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile using JIRA to manage delivery and testing
• Efficiently interact with executive level of management. Work across business unit IT teams and application support teams to coordinate and ensure successful migration of applications and infrastructure from one data center to another.
• Successfully manage multiple work streams both internal to GSK as well as with external vendor groups for application reduction and platform rationalization initiatives for global pharma application portfolio. Report status, schedules, and budgets up to CIO level.
• Successfully manage projects in Application Services group with enterprise level of visibility within the company including Cisco upgrades.
• Manage project plans and monitor plans throughout the duration of assigned projects for application development and IT transformation projects. Ensure quality and timeliness of project results. Resolve escalated issues and refers problems to the next level. Prepare standard and ad hoc management reports and presentations for assigned projects.
• Organize and direct project teams up the executive level. Assure the attainment of high quality results as scheduled and within budget.
• Work with application support teams in planning impact, ensuring test plans are in place, making necessary changes to applications, and testing to ensure successful upgrade of infrastructure operating systems and databases.
• Exceptional risk management and communication skills working across a matrix of teams and outsource agencies to accomplish the objectives. 

Allscripts                                                          Meaningful Use 2 Implementation Project Manager/SME   5/2014-8/2014

• Managed multiple, concurrent client implementations of their 2014 Meaningful Use Package.
• Mentored other Implementation PMs on MU2 requirements and interpretation of rules and measures as they apply to client practices.
• Used Clarity to track project progress, assign resources and schedule activity
• Worked closely with install technicians and support to resolve implementation issues
• Trained client on MU2 modules
• Tracked progress of install schedules
• Managed billable hours
• Collaborated with PM and technical teams to resolve overall functional issues from a program perspective.
• Provided subject matter expertise in Meaningful Use Stage I and II to program team.

UNC Healthcare System                         ICD-10 Senior Project/Program Manager             2/2013-5/2014

• Successfully managed all enterprise level upgrades, testing and validation for ICD-10 impacted rev cycle, clinical applications, data migration and reports across 8 hospital systems and associated practices, working closely with leadership and cross-functional teams. Completed verification and validation procedures to check that products, services, or systems met requirements and specifications and they fulfill their intended purpose.
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile using JIRA to manage delivery and testing
• Worked with sites and facilities to document current processes and future state.
• Managed implementation of CoPath lab application across UNC and Rex.
• Documented and managed change control processes, site improvement and communicated processes and procedures to multi-facility teams
• Managed multiple project managers, business analysts and personnel within program at multiple facilities.
• Managed coordinated efforts to upgrade to ICD-10 compliant versions with vendors and application owners.
• Managed ICD-10 upgrades for central data warehouse environments to an enterprise level.
• Developed, administered and managed content for ICD-10 SharePoint sites.
• Responsible for the development of overall project plans and execution on all products/tools related to the project. Developed and communicated the program approach, schedule and scope, project status, control techniques and milestones to executive leadership
• Completed program level management work months ahead of schedule and within budget.
• Lead and identified project issues and risks, development of issues and risk mitigation plans, and executed mitigation plans as necessary.
• Defined the project’s quality control throughout its life cycle, and identify and manage project dependencies and critical paths.
• Managed communications with stakeholders.
• Identified resources needed, assign individual responsibilities and manage day-to-day operational aspects of projects scope, timeline, project budgets, and costs.
• Delegated tasks and responsibilities to appropriate team members.
• Reported program status to project team, Steering Committee, Leadership and customers effectively and regularly.

Blue Cross and Blue Shield of NC                      Senior Project Manager                                                 10/2012-2/2013

• Managed project teams for Low Cost Collaboration initiative working with healthcare systems to improve processes in an effort to reduce overall costs in exchange for a reduced reimbursement program. Focused on hospital readmission rate reductions, ED utilization, and Case Management/Care Coordination efforts.
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile.
• Documented change controls and communicated changes to functional teams and leadership.
• Consulted and collaborated with multiple enterprise level teams regarding Community Care of NC, MAPCP, and PCMH initiatives, data requests, and provider portal.
• Researched multiple company- wide data initiatives, requests and projects to map and document overlaps to ultimately reduce overall financial and infrastructure resources by creating a single data bridge initiative.

Bioventus Global                                               Global Transition Project Manager (Matrix Resources)      6/2012-10/2012

• Assisted Transition Managers in maintaining a multi-functional work plan for a large-scale integration project for global enterprise level transition.
• Managed updates and outputs for full-scale project plans and associated communications documents.
• Schedule and update project timelines and milestones using appropriate tools and track project milestones and deliverables.
• Estimated the resources and participants needed to achieve project goals.
• Identified and report project dependencies, critical path items and conflicts.
• Documented and implemented process changes between parent company and new entity
• Identified and reported issues and conflicts within the project team.
• Reviewed content of status reports from the project team, analyze results, and identify problem areas.
• Developed and delivered progress reports, proposals, requirements documentation, and presentations.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Collaborated with other functional areas regarding payer processes for insurance and Medicaid/Medicare reimbursements.

Vidant Health                                                    Healthcare IT Senior Project Manager                                3/2012-6/2012

·         Responsible for running multiple projects for the management of small to medium key Information Services projects  within a structured PMO environment (PeopleSoft ERP/EHR), utilizing system development lifecycle methodology and project management methodology guidelines to deliver projects on schedule and on budget while meeting the needs of the business units for a multi-hospital system. Adherence to Meaningful Use, Patient Centered Medical Home and Electronic Health Records (EHR-EPIC) implementation requirements.

• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile.
• Assignment and tracking to completion for project tasks and management of issues including tracking and resolution. Assist with and gather analysis, design and documentation of business needs of Information Services customers (doctors/medical staff). Incorporate needs into the solution design and work plan

·         Responsible for developing communication materials for project team members, project sponsor and project stakeholders. Assess, gather and documents risk and ROI (release of information) for projects

·         Provide support as needed for IT governance application to insure incorporation of project management methodology.

·         Monitor, manage and report on project budgets.

·         Train information staff in project management fundamentals, methodology and tools.

·         Documented current and future state processes and communicated process improvements to leadership and functional teams.

·         Assist with preparation of classroom materials and provide input into training materials.

·         Schedule classes and enroll staff members

·         Maintain knowledge in project management best practices and tools

·         Assist with quality improvement initiatives, process assessments where Lean Six Sigma methodology may improve processes, participate in after action reviews for completed projects, and provide support for IT governance application to insure project management methodology is adhered to.

AccessCare (CCNC)                              Project/Program Manager/Network Admin/Trainer 11/2010-3/2012

·         Management of all personnel and resources related to federal and state funded programs for doctor’s offices, hospitals, health departments and clinics across North Carolina relating to Healthcare Reform initiatives  (PCMH and Multi-Payer Demonstration Project, HEDIS Measures and Standards, ICD—9/10 and Meaningful Use)

·         Worked with practices and health departments on current state and site process improvements, facility improvements, and workflow improvements to reduce costs in order to improve reimbursements.

• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile

·         Trained case managers, regional directors, president and vice-president on new technology initiatives.

·         Managed EHR/EMR and lab application implementations for providers participating in MAPCP initiative.

·         Wrote grants as needed and allocated resources for projects.

·         Implemented and managed training on multiple electronic health records for rural providers and clinics.

·         Managed a practicum of intern students from ASU for a federally funded multi-payer demonstration project.

·         Managed project implementation and meetings for regional directors and office personnel.

·         Act as the first line of support to AccessCare Staff for data needs to enhance the performance of duties and the achievement of company goals.

·         Built and maintained positive working relationships with AccessCare Staff and Participating Providers through cooperation and education of needed and implemented software solutions and functions.

·         Collaborated with AccessCare Staff and Participating Providers to innovatively consolidate work, enhance worker productivity, solve problems, and/or reduce costs.

·         Educated and train co-workers on how to best utilize new systems and processes.

·         Maintained up to date knowledge of the healthcare industry, technology and potentially new systems solutions.

·         Participated in improvement exercises and recommendations as Informatics Center matures.

·         Maintained knowledge of HIPAA compliance and assist in training and enforcement of same within network and practices.

·         Assured that Carolina Access PCP’s and external Providers have a proper System Access Agreement in place.

·         Development and delivery of educational materials for Informatics Center and Provider Portal. Provide hands on training of Provider Portal to multiple providers, hospitals, pharmacies and health departments across North Carolina.

·         Researched and work directly with agencies to revise Medicaid policy for North Carolina as they related to stem cell transplant procedures.

PPDI/Medical Communications                         Project Manager / IT Instruct Developer/Trainer    4/2008-11/2010

• Managed Live Link global database and workflow development.
• Documented and trained all levels of personnel on new databases, processes and procedures.
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planning meetings utilizing Agile
• Managed change control documentation across global sites.
• Delivered new hire workstation training for employees and contractors new to PPD
• Delivered Microsoft Office, Softphone, and Live Link training to doctors, nurses, pharmacists and CRAs.
• Assessed IT training needs and developed comprehensive training materials to meet end user needs.
• Wrote processes and procedures for delivery through web resources on PPD’s intranet site.
• Managed IT related projects to assist with IT deliverables including Citrix, Oracle, SQL and Solaris.
• Managed Intranet design, connectivity, and implementation.
• Wrote technical training utilizing Captivate for e-Learning delivery through LMS system.

PPDI/Medical Communications                          IT Support Administrator                                        1/2008-3/2008

• Successfully streamlined inventory processes resulting in reduced material costs for department.
• Managed IT process improvements, new hardware rollouts for over three hundred users, inventory and budgets for IT department.
• Processed requests for employee moves, adds, changes.
• Coordinated purchasing of all IT related equipment. Followed up on outstanding purchase orders and maintain communication with supervisor. Verify receipt of goods and processed invoices for supervisor’s approval prior to submitting to accounts payable. Add new equipment to inventory database. Ensure all purchasing activities were carried out in compliance with purchasing policy.
• Maintained and updated computer hardware inventory noting location and status of all equipment on a regular basis.
• Maintained and monitored company-wide software licenses.
• Provided Admin support to IT management staff, schedule meetings, tracking of deliverables, etc.
• Maintained departmental hardcopy records, including applicable project documentation, ie. SLA’s, and billables.

Glaxo SmithKline                                               PM/Technical Analyst                                           3/2005-12/2005

• Managed international shipping team. Conducted meetings with LSP’s weekly to manage issues.
• Managed daily scrum/standup meetings with teams, bi-weekly sprint planni