Candidates About

Vasanti Desai

Highlights

·         PMP and Scrum Master Certified Program Manager with extensive experience in IT industry

·         Extensive experience driving Operations and process improvements

·         Strong leadership skills with demonstrated success in driving cross-functional teams to meet objectives, schedule and budget commitments

·         Industry technical certifications in TOGAF, Comp TIA+ , ITIL, Oracle Database Administration, WebLogic Administration and Cloudera Hadoop Administration

Experience

eTouch Systems – Fremont, CA                                                            June 2017 – Current

Project – Akamai – Sr. Project Manager – Cloud Operations Delivery

·         Drive new product enhancements/updates through the development process lifecycle

·         Drive process alignment and improvement projects related to Merger/acquisition for Support , Training and Solutions Delivery (Nominum acquisition by Akamai)

·         Identify and manage technical details involved in content creation, content management, content delivery and presentation

·         Define project requirements, create project charter, workflows and plans and drive end to end projects including managing timelines, budgets, communications, quality, risks, critical

·         Manage project schedules and team assignments using Microsoft Project

·         Manage change management plans and/or project plans, facilitate workshops, author whitepapers, manage tools for cloud operations

·         Contribute significantly to Continuous improvement of policies and procedures

·         Manage multiple projects in Agile development environment using JIRA (Scrum/Kanban)

·         Identify KPI’s, reporting requirements and implement reporting plan

·         Manage Field Readiness programs and align with Technical Support, Training and Field support resources

SAP - South San Francisco, CA                                                                                   May 2016 – June 2017

Sr. Technical Program Manager – Cloud Operations

·         Manage global and cross functional Application Operations resources throughout critical software delivery project lifecycle

·         Manage Cloud Operations process, availability, stability and performance improvement projects

·         Lead SAP HCM Cloud implementation (Employee Central, Recruiting, Career, LMS)  projects for major clients

·         Lead Jira Service Desk to Service Now migration for Central Operations Incident, Problem and Change Management

·         Lead Oracle to SAP Hana migration project for SuccessFactors HCM suite cloud hosting

·     Identify and address client requirements, Building, maintaining, and utilizing networks of client relationships

·         Managing matrix resource requirements, project workflow, budgets, and preparing and coordinating complex written and verbal requirement documentations

·         Initiated development of Global Datacenter Infrastructure and Application Audit and Compliance framework and rollout of Application Standardization and Global Data Center Standardization process

·         Manage multiple projects in Agile development environment using JIRA (Scrum/Kanban)

·         Develop and manage project portfolio in Microsoft Project 2010

·         Organize and facilitate Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Reviews & Retrospective

NetApp, Sunnyvale, CA                                                                                       August 2011- April 2016

Technical Program Manager - Customer Success Services

·         Provide Project management support to Data Protection Group software development

·         Manage projects plans and schedules in Primavera P3 and Microsoft Project 2010

·         Lead Amazon Cloud implementation projects for Cloud Data OnTap

·         Lead team of global onshore and offshore engineering and IT resources.

·         Own, manage, and drive the highest level of critical customer escalation by building and leading an interdepartmental, cross functional, and geographically dispersed NetApp virtual team

·         Engage with product management, technical marketing, development, supportability and quality teams to enhance support automation

·         Extensive interaction with customers, suppliers and partners to drive the projects/programs  to completion

·         Compile and present key metrics to the Support Services workgroup for supporting continuous improvement objectives

·         Analyze gaps in support operations processes to drive the Supportability improvement programs, provide feedback and recommendations to Product operations

·         Develop and manage detail project plans, milestones and critical-path dates, identify and mitigate issues and risks associated with the project schedule.

IBM Corp, San Jose, CA                                                                    February 2007 – July 2011

SaaS Release Manager – Global Business Service

·         Release management, Implementation planning, Client Delivery, Support and control functions for the SaaS implementation team at IBM. 

·         Lead release programs for Ariba Commerce applications (Procurement, Sourcing, Contracts and Platform Integrations) in Software as a Service (SaaS) environment

·         Lead and drive Ariba implementation Integration project for major financial institution (Merrill Lynch acquisition by Bank of America)

·         Worked and interacted closely with Customer and internal IBM top level management for delivery and pre-sales activities

·         Help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost-efficient manner

·         Monitor and manage Service Level performance accounts and report attainment and potential exposures in a timely manner

·         Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

·         Ensure global processes are deployed and follow operational procedures and detailed work instructions

·         Identify systemic and pervasive issues related to products and/or processes and feed these into the Root Cause Corrective Action (RCCA) process to promote continuous improvement

Certifications

·         Scrum Master Certified (SMC™) – March 2018

·         TOGAF 9 Certified Practitioner – May 2017

·         ITIL Foundation Certified

·         COMPTIA Cloud+ Certified Professional – March 2016

·         Cloudera Certified Administrator for Apache Hadoop - January 2014

·         PMP, PMI Inc. – May 2011

Education

·         MBA, University of Pune, India 

·         Bachelor of Science, University of Pune, India

Skills

·         Operating Systems: Microsoft Windows, Linux, Mac OS

·         Software, Applications, Methodologies: SAP HCM, MYSQL, Hana DB, Oracle Database 11g, Microsoft Project 2010, Oracle Primavera, Microsoft Office 2010, Apache Hadoop, SQL, PL/QSL, Java, Tableau 8.2, Chef, Jenkins, Splunk, Shell, Solr, Zookeeper, JIRA, Rally, Git, Jenkins, Puppet, Perl, Confluence, ServiceNow

·         Problem Solving and Escalation Management: Strong analytical skills and able to work in high pressure environment, Effective problem solver under complex decision situations. Conflict resolution, negotiation skills and priority management based on business requirements

·         Program Management: Resource Planning, Schedule Management, Risk Assessment and Cross-Functional team collaboration, Process and Change Management.