Summary of Qualifications:

Focused professional, consistently driving big picture & tactical details forward.

Proactive, pragmatic, data-driven risk identification, analysis, escalation, mitigation, & resolution (systems, process, & functional). Disciplined analytical ability, leveraging Six Sigma tools.

Strong, collaborative team management & communication style.  Competencies include:

Company Profile Range:

·         Fortune 500 public corporations, 2,000-150,000 employees. (ecommerce/consumer products, aerospace).

·         Mid-size public & privately held companies; 200-2,000 employees. (Multi-level marketing technology, wholesale & retail consumer product ecommerce/ supply chain/SAS)

·         Small; 5-150 employees. (Hi-tech, health-tech, EHRS, consumer product design/manufacturing/ecommerce supply chain)

Project Profile Range:

·         Project Budgets: $10K up to $2M.

·         Project Schedules: 1-week up to 18 months.

·         Project team size & composition: 5 up to 50+ cross-matrixed.

May 2016 – present

TranSigma

Sr. Manager/consultant, Process standardizations/PMO implementation

(Chaban Wellness, MLM startup) Led effort across Marketing and IT orgs to establish a company-wide PMO, identify role-based workflows and standardize them in workflow management tool. Trained staff company-wide on the new tool. Created and implemented other process efficiency tools as needed.

(GE Corp) Led knowledge transfer of Legal Operations’ matters management system from existing support staff in several GE businesses to newly formed corporate team, creating SOPs where none existed. Identified data integrity and compliance risks and mitigation options, established Change Control Board, and training newly formed team.

July 2015 – Jan 2016

Walt Disney Parks & Resorts, Digital

Organization focused on Disney theme parks, resorts, cruise line, & vacation websites and ticketing & lodging systems.

PROJECT MANAGER, eCommerce upgrade

·         Managed e-commerce UI migration for Annual Passes’ ecommerce platform.

·         Improved existing processes, tools, & provided methodology analysis & improvement recommendations to executives.

Oct 2014 – Apr 2015

Transigma Partners

Provider of Process Optimization, Data Management & Governance, Project Management

PROJECT MANAGER, Digital Marketing Lean/Agile implementation

·         Managed process improvement implementation for digital marketing organization, defining roles, processes, tools usage, and on-going process metrics where there were none.

·         Documented, trained org staff and completed pilot for new processes and metrics with Lean process improvements and Agile methodology.

·         Created and managed project plans, status reports, issues/risks logs, and project artifacts (process workflows, regular milestone reporting, executive presentations, and training materials).

·         Created formal roles, responsibilities, and metrics-driven job descriptions for 20+ roles.

·         Achieved effective solutions to project issues and risks by fostering collaboration among the various application teams by facilitating discussions, communicating decisions and action plans, and providing project management support to impacted teams as they execute these plans.

·         Ensured alignment among all levels of Digital Marketing teams, Creative team, Development and QA teams by providing technical information and leadership during joint discussions.

·         Created templates used for SDLC projects (45 templates) and Lean/6 Sigma Engagements (20 templates).

·         Leveraged standard MS-Office w/ Visio, MS-Project, Jira/Confluence, & Box.

Jan 2014 to Mar 2014        

uTest  (now Applause)

Provider of “in-the-wild” testing services for web, desktop, & mobile apps. Testing services offered include functional, usability, localization, load, & security.

PROJECT MANAGER, test cycles management

·         Configured/Managed mobile test cycles & teams, recruiting & assigning testers from around the globe for multi-lingual desktop, web, and mobile apps.

·         Provided Test Cycle executive summaries to clients and internal executives.

·         Identified & documented process improvements needed to scale new employee on-boarding process needed to meet growth projections.

May 2012 to December 2013        

Herbalife

Provides Multi-Level Marketing nutritional products sales & wellness coaching services.

PROJECT MANAGER, web app implementation    

·         Managed SDLC implementation of major upgrade to a web application (60+languages) & 2 mobile apps (iPad, 2 languages).

·         Managed cross-matrixed teams, stakeholders & end users included onshore & offshore business analysts, developers, QA testers/engineers across 20 time zones.

·         Strong management, sponsors, & stakeholder communications related to progress, issues/risks, & implementation support processes & related artifacts.

·         Data mapping of global regions’ data calculation definitions against corporate definitions to implement consistent performance data.

·         Strong root-cause analysis, escalation, & resolution of project risks I anticipated impacting schedule, budget, & resources.

·         Strong mentoring of business analysts & test team training for end-to-end testing of unfamiliar applications.

·         Created requirements & RUP-based docs, Agile user stories, etc.

·         Mentored & trained team on Agile processes, tools, & artifacts;Ran project and org’s sprints/daily standups.Utilized KANBAN boards to monitor deliverables progress & risks.

August 2010 to May 2012        

Virtual IT Shop

Provider of  technical infrastructure services

PROJECT MANAGER, EHRS software RFP, vendor selection ,and implementation

·         Managed vendor selection RFI/RFP & presented recommendations for HIPAA-compliant, work-flow driven Electronic Health Records System (EHRS) options to executive board.

·         Managed initial implementation of HIPAA-compliant, work-flow driven Electronic Health Records System (EHRS) for California’s third largest social service agency serving disenfranchised youth ages 12-18.

o    Performed data mapping & conversion between paper forms into electronic forms.

o    Established Help Desk system & policies & trained support team to manage the EHRS going forward

o    Trained support staff on how to gather, analyze and document business requirements, perform QA testing, release implementation, defect management and production support.

o    Created all training materials and trained (50+) users on new EHRS system

·         Strong management, sponsors, & stakeholder communications related to progress, issues/risks, & implementation support processes & related artifacts.

April 2008 to Mar 2010         

Disney Consumer Products

Established public company focused on entertainment & consumer products (& related supply chain).

PROJECT MANAGER,  ecommerce implementation

·         Hired & built QA team, establishing processes, testing artifacts, & defect & progress reporting standards & tools. Cross trained QA team to minimize risk & stabilized QA processes as contractors came & went.

·         Managed onsite & remote team across 8 time zones.

·         Managed multiple releases of e-commerce/content management platform.

·         Managed e-commerce/content management platform conversion (requiring language localization & multiple currencies, rebranding) including site catalog, copy, & data migration/mapping.

·         Created many requirements docs which included BRDs, wireframes, use cases, business rules, cross-platform workflows, data models, data migration mapping, etc.

May 2007 to Jan. 2008

Teleflora

Provider of retail, wholesale sales, & supply chain of floral products.

PROJECT MANAGER,  ecommerce implementation

·         Implemented multiple releases of 3+ e-commerce/content management platforms (onsite & remote team). Releases impacted 2 platforms across three user interfaces (corporate retail & content management system, florist web-sites platform & content management system, florist wholesale-to-retail website).

·         Improved existing SDLC processes, tools, & completed methodology analysis & improvement recommendations to executives.

·         Facilitated establishment of charter & on-going meetings for executive steering committee.

June 2006 to Feb. 2007

ABK Ventures, Inc (dba Diabetes Prevention Source)

Provider of Lifestyle Change app (specific to Diabetes prevention) marketed to large medical institutions

PROJECT MANAGER,  web app releases

·         Implemented SDLC processes, artifacts, tools, & completed methodology analysis & improvement recommendations.

·         Created baseline software product artifacts & implemented change management process.

·         Created patent documentation for Lifestyle Behavior Change system.

·         Took new web+mobile product concept from vision to completion, including RFP, vendor selection & management, all project specs, test plans & execution, & internal & external user & marketing materials.

·         Managed onsite & remote team across 2 time zones (plus Japan, occasionally).

Mar 2001 to June 2007

Evolution Tools, Inc

Provided consulting services to non-profits, consumer products, & small/emerging media companies.

PROJECT MANAGER/Consultant

·         Designed, built, & managed front-office & back-office business processes & support tools.

·         Designed & facilitated workshops (prioritization & roadmap building) for small companies.

·         Designed, launched consumer product line from concept, branding, vendor selection, market launch, & on-going front office/back-office support.

·         Provided vendor management of 20+ vendors

·         Projects ranged from workshop design & facilitation, process improvement analysis & implementation, end-to-end supply chain implementation.

·         Managed onsite & remote team across 4 time zones.

Apr.  2000 to Mar. 2001          

Portal Software, Inc. (Now part of Oracle)

Provided internet billing system targeted to ISP, ASP, & online gaming companies.

PROJECT MANAGER, software implementation

·         Managed/negotiated change requests to contract scope, budget, & specialty tech resources.

·         On-site client relationship management, training, knowledge/responsibilities transition from contract team to employees.

·         Created, managed API specs as needed

Mar. 1998 to Mar. 2000         

Nextlink (Now XO Communications)

Telco start-up providing telephony and data products and services to businesses.

PROJECT MANAGER, Order Management software implementation

·         Migrated 20+ independent Order Management platforms onto corporate Order Management platform including data modeling, mapping & migration.

·         Designed and implemented initial SDLC processes, tools, artifacts for mission critical application resulting in highly collaborative, responsive, & well trained team, including end user group.

·         Drove changes to processes, tools, artifacts, & technology configuration standards across data center operations, IT Infrastructure & customer service groups as well as other mission critical applications.

·         Identified & escalated rapid growth issues impacting regional training, it-infrastructure, & other support groups resulting in more integrated planning across all stakeholders.

·         Managed onsite & remote teams and User Group (1,800+ users) across 4 time zones.

·         Transitioned knowledge/responsibilities from Seattle, WA team to Plano, TX counterparts in two months due to office relocation.

Jan. 1997 to Mar. 1998         

Boeing

Provides aerospace products & services to airlines & government agencies

SENIOR SYSTEMS ANALYST, emerging computing technologies

·         Analyzed emerging IT technologies via RPIs/RFPs, performing & presenting ROIs & in-depth options analysis, implementation & maintenance strategies, & running proof of concept pilots.

·         Managed revisions to & improved Division-level project artifacts (complex cross-platform data models, API specs, etc.) used by systems analysts, developers, architects, managers, & executives.

·         Applied a variety of Lean/Six Sigma data-driven process/workflow improvement & re-engineering tools & techniques, workshop design and facilitation techniques, &conflict resolution techniques, all which I use through to the present.

Technologies:

Tools: Jira/Confluence, TFS, ClearCase, ClearQuest,  Quality Center, Manual Tester; SharePoint, eRoom, Microsoft Office suite; Visio, Project, Primavera, ODBC-xls;  PageMaker, Acrobat Distiller & Exchange suite; QuickBooks Pro (Manufacturing & Retail edition), Requisite Pro

Methodologies & Frameworks:  Waterfall, SCRUM, Agile, RUP, Six Sigma, Lean Six Sigma, SEI/CMM

Technologies:  Web (.Net, SQL/ETL, AJAX, ASP, CSS, HTML), mobile (iOS/Android), Desktop (WinClient (MSI/setup. exe, IIS); WebSphere, Accelerator/CMC, Endeca; XML related to AB-testing with Contact Management emails /data warehouse integration; multiple browsers; Extensive APIs & middleware expereince (Iona, BEA, etc).

Applications: Event Management System (web app w/ 60+ language localizations); B2B & B2C ecommerce & content management systems; ecommerce payment options integrations (BillMeLater, PayPal, & integration with external (but invisible to consumer) cart/check-out fulfillment partner (Zazzle); ecommerce with multiple currency implementation/off-shore platform; Telephony Order Management system.

Education

Multimedia Technologies, Certificate, University of Washington, Seattle, Wa. & Program Board member  (appointed, two years)

Liberal Arts/Computer Science (91 credits), Columbia Basin College , Pasco, Wa