Candidates About

PROFILE:

Qualified and experienced IT Business Analyst with a thorough knowledge of all stages of the SDLC, and with a high level of experience across various domains/industries. My strengths are: analysis, design, strategic and process improvement, and development and management of a wide-range of artifacts for products. I have demonstrated ability and have performed consistently, and have exceeded expectations across the whole range of Business Analyst functions including UX design, Use Case and User Story creation, Process/Data mapping, and Data Management.

CAREER SUMMARY

§  Skilled Business Analyst in several industries including IS/IT, Financial, Banking, Retail Energy, Communications/Tele-Comm., Property & Casualty Insurance, Retail/Distribution, QSR, Unemployment Insurance, and Child Support Enforcement (ERP - Case Management solutions).

§  Serves as liaison between business community and IT staff to ensure proper implementation of requirements; and communicate modifications of business requirements to business units.

§  Elicits (Elaboration) requirements using several methods including walkthroughs, surveys, questionnaires, interviews, and wire-frames. Manages, and creates a range of artifacts including BRDs (business, system, functional, user and non-functional requirements/specifications).

§  Experience with the BA methodology, and SDLC [thorough understanding of the SDLC phases: Requirements/Analysis (Discovery & Define), Design/Development, and Testing]. Develops Test Plans, Cases, Scenarios and Scripts.

§  Experience working in both Agile and Waterfall environments, knowledgeable of the related principles including RAD, RUP processes, and UX tools and concepts. Facilitates/participates in JAD and JAR sessions, and the Test cycle (Unit, Integration, System, and UAT). Experience with EDI processing.

§  Experience with developing Process Models, and BPM tools including Unified Modeling Language (UML), Context, Sequence, ERD, State and Activity diagrams. Participates in architectural design sessions. Communicates effectively with business sponsors, developers and QA engineers.

§  Works collaboratively with the Solution Architect and Project Manager to guide customers to a solution that meets the requirements based on industry best practices. Experience with analyzing, designing and implementing COTS and custom-based solutions.

 

SKILLS PROFILE

Proficient with ...	Familiar with ...
Operating Systems: Windows (Win 7, 8, and 10). Microsoft Office Suite including, MS Project, Access,	ASP.Net, EDI, Java, Visual Studio, VB, MS SQL, RDBMS concepts and techniques, Oracle dB, J2EE, C#, JSON,
& Visio, Requisite Pro/Composer, Dreamweaver, HTML 5, XML, CSS3, UML, JavaScript, Axure, TFS, SharePoint, Agile Meth./Scrum, JAD, RAD, SOAP, HP Quality Center/ALM, BPM (Rational Software), SQL, dB Modeling, Process Modeling (IBM Process Designer),	SOA, Web Services, Data Mining/ Mapping, Object Orientation (OO), Modeler, Test Director HPST, EDI 837, WebSphere, SalesForce CRM, Balsamiq, ERP, SAS, Paas, SaaS, and SAP (GL, AR, & AP) solutions, IBM iShare
Adobe Photoshop Fireworks, & Illustrator

 

EXPERIENCE

Dunkin Brands International, Canton, MA                                                                              6/2015 – Present

Senior Retail Business Analyst (Contractor)

¨       Develop business and functional requirements and corresponding work products for complex projects that meet stakeholders’ expectations

¨       Serves as a SME and performed functions for urgent, high visibility, high profile, and strategic projects to ensure accuracy and completeness while meeting aggressive timelines

¨       Administer and support applications by maintaining configurations, permissions, data relationships, workflows, and scripts

¨       Troubleshoot system operations in the support of business processes, by isolating and reproducing, and documenting issues and working with vendors to resolve

¨       Develop requirements for end-user training and facilitate ad-hoc training requests

¨       Participates in RFI & RFP process to replace POS & BOH systems at 13,000 franchise stores

¨       Rapid development of web-based, UI prototypes in a fast-paced, and multi-project environment

 

John Hancock/Manu Life, Boston, MA                                                                                  11/2014 – 5/2015

Senior Business Analyst (Modis Consultant)

¨       Elicited and developed requirements for an enhancement to Business System upgrade, and developed the BRD documents

¨       Developed User Stories, and Test Cases to support the migration to xPression

¨       Developed business and functional requirements for an Electronic Health Records COTS system, and updated the BRD artifacts

 

NorthEast Utilities (NU), Norwood, MA                                                                                 02/2014 – 11/2014

Senior Business Analyst (E-Richards Consulting LLC)

¨       Elicited and developed Business, System, and Functional requirements for a letter composition and delivery solution for the i-Doxs suite, and for NU’s Customer Enhancement Portal which is migrating to a SaaS solution.

¨       Acted as a liaison between the business stakeholders and IT to insure the solution is designed and developed according to the requirements.

¨       Identified operational inefficiencies, conflicting business practices and integration issues, suggesting alternative solutions

¨       Managed technical scope and meeting commitments to customers. Ensured latest software changes/enhancements are in accordance with design specifications and the business’ technical delivery process.

¨       Created technical requirement documents identifying the user needs, program functions and steps to develop, modify or integrate applications

¨       Developed productive business relationships both internal and external project team members, primarily quality assurance and developers to ensure successful implementation and support of the projects

¨       Provided functional and technical expertise within the assigned project in the analysis, design, development and implementation of business processes and applications. Wrote XML interface specification documentation

¨       Created or assisted with the testing strategy, and development and execution of test scripts for System and UAT after implementation of system enhancements, or upgrades

¨       Provided current state and To-Be process workflows, and developed the i-Doxs Wireframes and Screen Mockups

¨       Provided (X)HTML/CSS coding, UI architecture consulting and graphics development direction to product managers, user interface team, and backend development

 

State of Mass – Department of Revenue, Chelsea, MA                                                                   3/2013 – 2/2014

Senior Business Process Analyst (Revenue Solutions Inc./Accenture Consulting)

¨       Developed Process and Business Models, and Use Cases for Case Management, Case Closure, & Collections/Disbursement  modules within the Child Support Enforcement (CSE) Enterprise case management solution

¨       Mapped CSE requirements using Requisite Pro, and performed JAD facilitation (gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, and surveys) on the sub-function groups within the Case track

¨       Active involvement and participation in the Release Management meetings where high priority is determined the strategic to plan future Code Releases on the systems

¨       Facilitated multiple work sessions with subject expert matters to gather information about new requirements or enhancements of the system, update documentation, review work flow between divisions, maintain list of issues, and provide updates on development issues

¨       Developed report specifications and requirement documentation to meet the needs of multiple business units. Microsoft TFS project administrator

¨       Identified and documented attributes and measures used by the functional and operational business units for the Business Intelligence team

¨       Coordinated with the data modeling and data sourcing team to identify gaps in the Data Model

 

 

FM Global, Norwood, MA                                                                                                    07/2012 – 3/2013

Senior Business Analyst (InterPros Consulting, Inc)

¨       Finalized the Business Requirements for an upgrade (new module) to the AIM system

¨       Developed the Functional Requirements (Use Cases, Workflows, and Report specifications)

¨       Created the screen mockups for the AIM upgrade and the Data Dictionary

¨       Developed the AIM System module Wireframes and Screen Mockups.

 

Florida DEO, Tallahassee, FL                                                                                            01/2012 – 6/2012

Senior Business Analyst (CSG Consultant/Deloitte)

¨       Developed System Requirement Documents (SRD) for enhancements to the Connect Benefits solution

¨       Developed UI Appeals & Adjudication subsystems Business Requirement Documents (BRD) which included Use Cases, Activity Diagrams, and Process Workflows

¨       Participated and led UI JAD sessions, as well as Use Case review sessions

¨       Designed Correspondence, Reports, & Interfaces to meet new application requirements

¨       Verified that modules function as outlined in the user requirements and established guidelines

 

Mass DUA, Boston, MA                                                                                                   05/2010 – 12/2011

Senior Business Analyst/Quality Assurance Analyst (CSG Consultant/Deloitte)

¨       Developed System Requirement Documents (SRD) for enhancements to the UI Benefits case management solution

¨       Developed Use Cases for UI Appeals & Adjudication subsystems which included Activity Diagrams, and Workflows in Rational Modeler. Mapped requirements to design documents using Rational Rose

¨       Performed Unit, Integration, Regression, System, & UAT testing of several processes, along with rewriting test cases/scripts based on updates. Assisted in the implementation of the UAT strategy

¨       Identified and resolved design gaps in modules while testing

¨       Increased testing effectiveness by developing quality test scenarios and test scripts based on requirements, functional and technical designs, and test scenarios through detailed process knowledge

¨       Completed testing requirements on-time, by delivering day-to-day QA tasks under limited supervision

¨       Updated SAS internal state applications to meet new data requirements and reports

 

Staples, Inc; Framingham, MA                                                                                         01/2010 – 04/2010

Business Analyst (Sapphire Technologies Consultant)

¨       Developed a System Requirement Documents (SRD), Use Cases, Data flows, and Process flows for an enhancement to an Enterprise-wide database service for a Web-based Order Management System (OMS) solution

¨       Elicited and managed business requirements, and project objectives via working sessions and meetings in collaboration with all stakeholders

¨       Communicated the requirements to the Development teams for the Order Management System (OMS)

 

AMICA INSURANCE; Lincoln, RI                                                                                      8/2008 – 10/2009

Business Analyst (TEK Systems Consultant)

¨       Authored a range of Business Requirement Documents (BRDs) for enhancements to the Billing (eCommerce) solution, and its associated [P&C, Life, Annuities, & Quoting] modules with a new SSO

¨       Facilitated Agile sessions to prioritized requirements based on actual business goals 

¨       Designed the proposed solutions (User Interface) by creating Use Cases (UML principles), Data models, Process/Workflows, Wire-frames/Screen mockups, and User Stories

¨       Elicited, developed, and managed business requirements, and project objectives via feedback sessions and meetings with stakeholders

¨       Communicated the requirements to the Development and Test teams, and reviewed Test Cases/Scripts

¨       Assisted the client architecture team in defining the Business Intelligence/Data Warehouse end-to-end architecture, and in defining tools, processes and technologies to be leveraged by data warehousing

 

INSURER’S WORLD; Canton, MA                                                                                     8/2007 – 8/2008

Business Analyst/Quality Assurance Analyst (Consultant)

¨       Developed a Business Requirement Document (BRD); decompose high-level requirements into FRS for a P&C Claims web-based end-to-end solution with order, account, contact, and commission management modules

¨       Elicited, and translated complex business requirements from stakeholders to the development team using Screen Mockups and wire-frames

¨       Increased testing effectiveness by developing Test Plans, Cases, Scenarios and Scripts for System, and UAT. Facilitated/performed Unit, Integration, System, and Regression testing.

¨       Assisted in the evaluation of both the Microsoft and Salesforce CRM solutions that the company wanted to integrate into the existing infrastructure.

 

CITIZENS BANK; Cranston, RI                                                                                           2/2007 – 8/2007

Business Analyst (Cue Date Services - Consultant)

¨       Authored both Functional Requirements Document, and System Requirements Document for ODS and Credit Card system enhancements which included business rules, and Use Cases for the new functions

¨       Developed the database documentation for the Over Draft Server (ODS) which included enhancements to support the Debit Card, and Data Mart projects. Act as a liaison between Over Draft Services and Client Services

¨       Assisted with the development of detailed data feed analysis; elicited from the stakeholders the business requirements, and decomposed those requirements into functional requirements

¨       Performed Gap analysis assessment between the vendor’s server implementation and the ODS project requirements

 

GETS GS ACS; Canton, MA                                                                                             10/2002 – 2/2007

Sr. Technical Writer/Trainer/Manager

¨       Created/managed a Learning Management System (LMS) to support the extensive training curriculum to our clients in calibration with our vendors.

¨       Developed/maintained System Maintenance/Administration (including API) level documentation for Train Control and Monitoring (TCM) enterprise ASP.NET application

¨       Coordinated and implemented system training programs including schedules for the customers

¨       Developed & implemented a documentation and training infrastructure/methodology

¨       Facilitated 50% of the Technical and non-Technical Training sessions/classes [Microsoft Office (Access, Excel, & Outlook), and IT & Communications Systems including the TCM enterprise solution] for customers domestically

¨       Developed/maintained End-User System level documentation for the suite of Communication (Telephone, Fiber Optic, CTS, UPS, CCTV, Radio, VMS/PA, Intrusion, and SCADA) Systems

¨       Developed & implemented a documentation and training infrastructure/methodology, as well as the curriculums for all new customer Training Programs

¨       Recruited, hired, trained, and managed a staff of six (Technical Writers, and Trainers)

 

EDUCATION

Business Analyst – CBAP Certification - 2012, Certificate - Northeastern University, Boston, MA, 2007

B.S. – Business Administration, Framingham State College, Framingham, MA, 1996

Active - IIBA Membershi