Candidates About

 

Sravani Gopisetti

PROFESSIONAL SUMMARY:

 

·         Highly organized and efficient professional with more than 7 years of experience in IT industry with 5+ years of experience in the Salesforce.com CRM space that includes Administration, Development and Support experience.

·         Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.

·         Experience in Developing, Administration, Configuration, Implementation, and Support of Salesforce CRM based on APEX Language and leveraging Force.com Platform.

·         Experience working with Force.com IDE, Data Loader and Salesforce.com Sandbox environments.

·         Led projects using waterfall methodology and Agile/Scrum methodology.

·         Have in-depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

·         Excellent work experience in designing Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.

·         Experience in Force.com Apex Classes, Apex triggers, Visualforce, Batch Apex, Integration, REST & BULK API, WSDL, SOAP based Web Services, Force.com API, SOQL and SOSL and Salesforce AppExchange.

·         Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.

·         Experience in Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

·         Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.

·         Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.

·         Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

• Create advanced dashboards in Wave Analytics by modifying the JSON that defines them.

·         Experience in working with Force.com Standard Objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.

·         Experience in Standard and Custom Controllers in Visualforce for development of custom Visualforce pages and components as required by business requirements.

·         Used different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete.

• Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to support Order Management module.

·         Experience working with Salesforce.com sandbox, Service Max field service and production environments.

·         Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.

·         Experience with Apttus, Big machines CPQ and built AppExchange applications with AngularJS and Bootstrap.

·         Experience in performing data migration from Legacy Systems using Data Loader.

·         Knowledge in Selenium IDE automation tool.

·         Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.

·         Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.

·         Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.

·         Trained staff and executives to use the Salesforce application system.

·         Developed UI containing angular/jQuery in Salesforce

·         Certified Java Programmer with extensive experience in developing Java based solutions for web centric development.

·         Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies, HTML, DHTML, CSS, XML, JavaScript, and J2EE.

·         Good work ethics, quick learner and ready to scale up in new technology/ domain.

·         A good team player with excellent communication and inter-personal skills.

 

EDUCATIONAL QUALIFICATIONS:

 

·         Bachelors of Engineering, 2010, Osmania University – India

 

CERTIFICATIONS:

 

·         Sun Certified Programmer for the JAVA Platform Standard Edition 5 (SCJP 5.0).

·         Salesforce DEV 401 Certified Developer.

http://certification.salesforce.com/verification?&fullname=Gopisetti%20sravani

 

TECHNICAL SKILLSET:

 

 

 

 

 

WORK EXPERIENCE:

 

Capital Group Companies, Irvine, CA                                                                                                       Mar’17 - Present
Role: Sr. Salesforce Developer

 

Description:

Capital Group is an American financial services company. It ranks among the world’s oldest and largest investment management organizations, with $1.5 trillion in assets under management. Founded in Los Angeles, California in 1931, it is privately held and has offices around the globe in the Americas, Asia, Australia and Europe.

Capital offers a range of products, including more than 40 mutual funds through its subsidiary, American Funds, as well as separately managed accounts (or collective investment trusts), private equity, investment services for high net worth investors in the U.S., and a range of other offerings for institutional clients and individual investors globally.

 

Responsibilities:

• Implemented the requirements for users and customers on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, Visualforce pages, formula fields and validation rules etc. 
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Designed and developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on different Integration issues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated the REST Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Responsible for data like configuring Apex Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Worked on Bulk Data Transfer API integration to query, insert, update, upsert, or delete a large number of records asynchronously by submitting batches that Salesforce processes in the background.
• Implemented SFDC Wave Analytics in the sandbox for testing and created dashboards that displayed Sales KPIs.

 

Environment: Force.com Platform, Apex, Visualforce, Reports, Dashboards, Apex Data Loader, Workbench, Security Controls, Einstein Analytics Studio, Wave Analytics, Web Services API, HTML, CSS, Java, Import Wizard, SOQL, SOSL, Sandbox, Eclipse IDE Plug-in.

                                                                                                    
Auto Trader, Irvine, CA                                                                                                                                 Jan’16 – Feb’17
Role: Sr. Salesforce Developer

 

Description:

Auto Trader is to be the ultimate online solution for buying and selling new, certified and used cars. Auto Trader site is designed to give you more control of the buying process and make finding a vehicle easier than ever before.  Auto trader is the only website with more than 3 million vehicle listings from 40,000 dealers and 250,000 private owners. It also provides the largest selection of vehicles and attract more than 14 million qualified buyers each month

 

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Implemented Web-to-Lead and Web-to-Case automation.
• Worked on Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns.
• Created multiple custom objects & fields, relationships between objects, page layouts and record types.
• Used Marketo for creating and customizing value propositions of the key items in order to maximize deployment value.
• Managing end-to-end technical delivery for multiple Salesforce, Veeva, Siebel and custom applications
• Developed different validation rules to ensure that only valid data is entered into the database of organization.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on the record detail page.
• Developed custom Visualforce Pages, APEX triggers, Classes, Test methods to implement the custom functionality. 
• Uploaded external data files to Wave Analytics using External Data API.
• Experience with Single Sign on (SSO), Delegated Authentication and SAML Implementation.
• Created Custom Email Templates as part of sending alerts to users based on the business requirement. 
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other salesforce instance.
• Developed complex workflows and approval processes for automating business logic.
• Created custom report types and dashboards and configured various Reports and Report Folders for different user profiles based on the need in the organization. 
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created the Vision & Strategy for Analytics exploring solutions such as Wave(SFDC)
• Developed dynamic and personalized email campaigns using ExactTarget (AMPscript, HTML, CSS), prepared SQL queries for the Java-based platform tool to automate the generation of segmented data extensions, connected live-site email trigger and off-site email platform with ExactTarget using interactions, tested emails in Linux environment, monitored email performances and remediated operational issues.
• Consulted on ExactTarget Instance migration and Salesforce integration project as an Email Subject Matter Expert.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Helped integrate Salesforce application to external system using WSDL generated classes.
• Used Apex Data Loader to bulk load data into the application.
• Used Full Copy Sandbox for Testing and assisted in deploying to the production system.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. 

 

Environment: Force.com Platform, Apex, Visualforce, Reports, Dashboards, Apex Data Loader, Workbench, Security Controls, Veeva, Wave Analytics, Marketo, ExactTarget, Web Services API, HTML, CSS, Java, Import Wizard, SOQL, SOSL, Sandbox, Eclipse IDE Plug-in.

 

BlueCross BlueShield of Mississippi, Jackson, Mississippi                                           Apr’15 – Dec’15
Role: Salesforce Developer

 

Description:

BlueCross and BlueShield of Mississippi offer a variety of insurance products to all segments of the population, including large employer groups, small business and individuals.  They currently serve 85% of Fortune 100 companies and 76% of Fortune 500 companies

 

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

·         Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/jQuery in Salesforce

• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab and also created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated the REST Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Managed and maintained Marketo marketing automation platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Business Process and Sales Process creation for Direct & Channel Sales, as well as Marketing Workflow Integration (Marketo).
• Migrated data from Traditional Applications to Salesforce using APEX Data Loader and Informatica on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Introduced Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Service Max App exchange field service for efficiently managing the customer contracts.
• Built, measured and managed company marketing campaigns within Marketo, a marketing automation software.
• Developed Visualforce Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with Multi-Currency, Product and Price book set-ups.
• Developed triggers to support complex business process.
• Built custom buttons to send emails on demand.

 

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, Marketo, HTML, Java Script, CSS, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, CTI, ETL Informatica, MYSQL, Bootstrap, Email Services, Eclipse IDE Plug-in, Salesforce Mobile

 

CVS Health, Woonsocket, RI                                                                                                                                   Oct’14 - Mar’15

Role: Salesforce Developer                         

 

Description: 

CVS Health serves millions of people every day. It’s important to have a workforce that reflects not only our customers, but also the communities they live in. CVS work hard to develop a diverse workforce and provide a workplace that empowers all of our colleagues, regardless of their age, ethnicity or background. CVS Health is led by a team of executives with a wealth of experience across the health care spectrum.

 

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Extensively worked on building complex Visualforce pages (Executive Priority page, Customer value Capture page) using standard, custom and extension controllers to suit the needs of the application.
• Managing the end-to-end technical delivery for multiple Salesforce, Veeva, and Siebel and custom applications
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

 

Environment: Saleforce.com platform, Veeva, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.

 

NuWare Systems Pvt. Ltd, Bangalore, India                                                                     July’13 – Aug’14
Role: Salesforce Developer

 

Description:

NuWare is a center of innovation where IT and Business professionals constantly try and develop solutions that can help to leapfrog the competition or save operating costs by melding a high-performance energetic team with innovation and a laser focus on solutions for key vertical industries.

 

Responsibilities:

• Build Integration using Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created user Roles and Profiles and sharing settings.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects and also to read, extract, and load data from comma-separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented Apex Classes & Triggers and linked them to manage the workflows in the system.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Created Custom Objects and fields for transactional and contractual information.
• Administrated and monitored the company's Salesforce CRM application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. 

 

Environment: Saleforce.com platform, Apex Language, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

 

 

 

Sonata Software Limited, Hyderabad, India                                                                                                        Sep’11 – Jun’13

Role: Java/Salesforce developer

 

Description:

Sonata software is an IT consulting and global software service