Candidates About

 

Naveen

Sr. Salesforce Developer/Admin           

_ A competent professional + a quick learner with 12+ years of experience of working on end to end implementation and onsite support projects in CRM Sales, Service Modules in ASAP &AGILE methodology.

_ Certified“Salesforce developer (DEV401)” and “Associate MuleSoft Developer”.

_ Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches.

_ A passionate analyst / Technologist, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues.

_ Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.

_ Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.

_ Good experience in designing of custom objects, custom fields, Pick-list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation as per the client and application requirements. 

_ Implementation and Integration experience using custom objects, Triggers, workflows/workflow rules, approvals, S-Controls, Visual Force Pages and Apex classes, Web Services, Components, Tabs, Reports, Analytic Snapshots and Dashboards.

_ Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags and Components.

_ Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.

_ Experienced in all stages of SDLC that includes design, testing and migration from development to production. 

_ Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language. 

_ Having very good Knowledge in developing Web Services applications using Site.com.

_ Well versed in Cloud Technology and on-premise infrastructure integration for Salesforce.com using Force.complatform, XML, Web Services and third party packages using Mulesoft.

_ Proficient in Data Migration from Traditional Applications to Sales force using Data Loader tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.

_ Data Load for SDFC standard objects, custom objects.

_ Expertise in development using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API and custom user interfaces using HTML and Apex tags.

_ Managed over 700 + user accounts and licenses.

_ Expertise in building customer facing, web-based user interfaces for Customer & Partner Portal, with a understanding of HTML/XHTML, XML, Java, JavaScript, CSS, AJAX, SQL and SOAP or RESTful web services.

_ Experience in CRM Business Processes from Sales to Service& Integrating to SAP ECC.

_ In-depth knowledge and hand-on configuration/customization of SAP CRM Modules with strong understanding of the integration requirements for SAP ECC.

_ SME on SAP CRM Access Control Engine andstrong in SAP debugging and providing technical solutions.

_ Acknowledged for integrity, high professional standards, “big-picture” vision, and sensitivity to deliver projects within the committed time & cost parameters.

_ Demonstrated ability to direct and motivate teams to complete projects meeting specifications and deadlines.

_ Demonstrated excellence in interacting with clients, managing client challenges and providing client solutions.

_ Proven ability to work under pressure and adhere to strict deadlines.

_ Define and prioritize requirements for IT development by balancing user and business needs

Refer to Annexure for projects.

Technical

 

SFDC Technologies	Salesforce.com configurations like Workflow Rules, validation rules, Record Type, Formulae, Custom objects, Page Layouts, Apex web services.  Apex Classes, Apex Trigger, Visual Force, Force.com Web Services API, SOAP, REST
Languages	ASP.net and VB.net, Java, JavaScript, SQL, Salesforce Apex
Scripting	JavaScript, CSS ,JQUERY, PYTHON(Basics)
Knowledge Areas	Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support
SFDC Tools	Data Loader, Salesforce to Salesforce, Eclipse IDE Developer console, Cast Iron
SAP	SAP CRM 7.0 / 6.0 / 5.0 - Functional Configuration for Sales, Service, Marketing and Base Customizing, CRM ICWEB Client, BSP, BAPIs, and BADI, CR - Access control engine.
Reporting	SAP Business Objects – Universe, Xcelsius and WebI. Trained on Hadoop, PIG  and Hive
Databases	SQL Server, SQL CE, Oracle 8.x, MS-Access
Integration tools	Mulesoft 3.6.X, Mules Expression Lang, Anypoint Studio

 

PROFESSIONAL EXPERIENCE

 

Since Sept’14     FISA, City Govt. of NY, New York, NY                                    

Lead Salesforce developer

 

Key Deliverables:

 

_ Agile Development - Planning user story and defining tasks for the same and assigning the tasks to developers.

_ Requirement gathering, preparing blueprints and functional design documents, Preparing process flow diagrams, creating design documents, updating weekly status meeting and reviewing UAT test scripts.

_ Writing Salesforce Triggers to enforce constraints in accordance with the business rules on the custom objects.

_ Written APEX class to consume Restful WS using JSON.

_ Creating custom approval process, validation rules, custom objects, MD Relations.

_ Developed Visualforce pages using “Apex Tags” to support custom application for force.com users.

_ Configuring and developing sales and service modules in SAP CRM and Access Control Engine for security.

_ Facilitating knowledge transfer to maintain and manage production system.

 

Since July’11 – Sept’ 14                 Intel Technologies                         

Salesforce, Mulesoft developer

 

Key Deliverables:

 

_ Agile Development - Planning user story and defining tasks for the same and assigning the tasks to developers.

_ Requirement gathering, preparing blueprints and functional design documents, Preparing process flow diagrams, creating design documents, updating weekly status meeting and reviewing UAT test scripts.

_ Writing Salesforce Triggers to enforce constraints in accordance with the business rules on the custom objects.

_ Written APEX class to consume Restful WS using JSON.

_ Creating custom approval process, validation rules, custom objects, MD Relations.

_ Developed Visualforce pages using “Apex Tags” to support custom application for force.com users.

_ Developed Mulesoft application to consume SAP WS and expose the same to Salesforce to integrate data.

_ Configuring and developing sales and service modules in SAP CRM and Access Control Engine for security.

_ Facilitating knowledge transfer to maintain and manage production system.

_ SME on SAP CRM Access Control Engine for Accounts, One Order and Territories.

_ Managing resources for projects, estimating objects execution.

_ Resolving conflicts with-in team

_ Managing tickets from production related to SAP CRM Sales modules and Access control engine.

 

Aug’05 – June’11              InfoX Systems and Technologies                                              SAP CRM Application Lead

 

Key Deliverables:

 

_ Managing resources for projects, project management, estimating objects time and helping in presales for demos.

_ Conducting workshops for requirement gathering, preparing blueprints and conduct meetings and conferences with senior executives of the client regarding project schedule and time lines.

_ Preparing process flow diagrams, creating design documents, conducting weekly status meeting and reviewing UAT test scripts.

_ Configuring and developing marketing, sales and service modules in SAP CRM.

_ Training and assisting end users in usage of implemented solutions.

_ Facilitating knowledge transfer to maintain and manage production system.

_ Leading / developing SAP Business objects team to deliver SAP BO reporting.

_ Configure SAP CRM E-Commerce (B2C, B2B and ICSS for Service)

_ Developed SAP MI application using Java Beans and JSP. Application certified by SAP AG.

_ Develop Microsoft Dynamics 3.0 solutions for Medical Reps.

 

 

CORE COMPETENCIES

 

Managerial

_ Managing resources for projects, project management, estimating objects time and helping in presales for demos.

_ Planning & preparing customizing documents and configuration documents of business processes.

_ Providing assistance in sorting out problems at business processes.

_ Presenting the Proposed Organization structures, Business Blue Prints & Project Scope, etc. to the client.

 

Functional

 

Project Management

_ Carrying out requirement gathering/ analysis, high level and low-level designing of the project.

_ Understanding business’s requirements and mapping them to system requirements specifications.

_ Liaising with stakeholders - onsite team & with offshore development team members.

_ Incorporating changes/modifications in the project as required; executing project status tracking & reporting, resource allocation and management.

_ Carrying out presale activities such as estimations, showcasing different tools & projects for clients.

_ Delivering SLA based services for operations management; ensuring adherence to policies and processes relating to service transition, implementation, and operation of outsourcing services.

_ Developing team for projects and actively participating in recruitment for SAP at corporate level.

_ Monitoring project team performance and conducting team meetings with project teams and client.

_ Designing a deployment plans and roadmap illustrating the entire implementation effort

_ Regularly reviewing and monitoring the project milestones.

 

 

 

 

 

 

 

~ ANNEXURE ~

 

PROJECTS EXECUTED

 

Since Sept’14     FISA, City Govt. of NY, New York, NY                                    

Lead Salesforce developer / Business System Analyst

 

Position                :               Lead Salesforce developer

Landscape           :               Salesforce Sales cloud

Role                       :               The project was executed with the following responsibilities and with 75% capacity:

 

_  Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.

_  Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.

_  Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

_  Build console application for agents to work with return management process.

_  Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic to enable community users to raise returns requests.

_  Worked on complex data migration from legacy systems to SFDC using Data Loader tool.

_  Designed and developed a single Utility APEX class to consume RESTFul WS. Used JSON.deserializeto deserialize JSON output to Java Object in APEX for easy processing in Visualforce pages.

_  Designed and developed workflow rules, validation rules, and customizations within Sales force.

_  Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

_  Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.

_  Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues

_  Created and deployed Several Reports using salesforce.com platform.

_  Created Reports and Dashboards.

_  Involved in Unit Testing and prepared Unit Test case documents.

_  Designed various HTML Email templates for Auto-Response to customers.

 

 

Project                 :               SaaS (Cloud) Customer Issue Management                        

Location               :               Folsom, CA, USA

Position                :               Salesforce, Mulesoft developer

Landscape           :               SFDC Service cloud (ISVC), Mulesoft, SAP CRM 7.0, eRPM system.

Role                       :               The project was executed with the following responsibilities and with 75% capacity:

 

_  Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.

_  Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.

_  Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

_  Build console application for agents to work with return management process.

_  Integrated the web services exposed via Mulesoft which in-turn consumes WS from SAP CRM 7.0 systems.

_  Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic to enable community users to raise returns requests.

_  Worked on complex data migration from legacy SAP CRM to SFDC using Data Loader tool.

_  Designed and developed a single Utility APEX class to consume 12 RESTFul WS. Used JSON.deserializeto deserialize JSON output from Mulesoft to Java Object in APEX for easy processing in Visualforce pages.

_  Designed and developed JSON Generator to prepare JSON string output to be POSTEDfrom SFDC to Mulesoft. Mulesoft in-turn POSTs the data to SAP CRM 7.0.

_  With the above to steps, we have integrated on-prem SAP CRM with SFDC force.com sites that are exposed to external customers.

_  Designed and developed workflow rules, validation rules, and customizations within Sales force.

_  Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

_  Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.

_  Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues

_  Created and deployed Several Reports using salesforce.com platform.

_  Created Reports and Dashboards.

_  Involved in Unit Testing and prepared Unit Test case documents.

_  Designed various HTML Email templates for Auto-Response to customers.

_  Designed and developed Mulesoft flows to consume 8 out of 11 SAP CRM WS.

 

 

 

Project                 :               ACE – Opp management on SFDC Sales cloud                                     [Nov ’12– Dec ‘13]

Position                :               Salesforce, Mulesoft developer

Landscape           :               SFDC Sales cloud, Mulesoft, CIM Hub

Role                       :               The project was executed with the following responsibilities and with 75% capacity:

 

_  Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.

_  Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business

_  Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.

_  Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

_  Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.

_  Integrated the web services exposed via Mulesoft which in-turn consumes data from CIM Hub for mastering.

_  In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud

_  Designed and developed workflow rules, validation rules, and customizations within Sales force.

_  Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

_  Created Custom Objects and fields for transactional and contractual information.

_  Created workflow rules, defined related tasks, email alerts, and field updates.

_  Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

_  Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

_  Created profiles and implemented Object and field level security to hide critical information.

 

 

 

Project                 :               Intel Education service                                                                                  [Jan ’12– Oct ‘12]

Position                :               Salesforce developer

Landscape           :               SFDC Sales cloud, CIM Hub

Role                       :               The project was executed with the following responsibilities and with 75% capacity:

 

Responsibilities:

_  Worked on v