Candidates About

 

RahulReddy Enakapally

SUMMARY

Ø  Over 9+ years of total IT experience and technical proficiency which includes, SalesforceQA Tester, Salesforce Administrator and Software testing.

Ø  Areas of expertise include Quality assurance, Requirements Analysis,Manual, Automation, DB Testing and Salesforce Testing.

Ø  Having Strong analytical, problem solving, communication, and interpersonal skills.  Experience implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.

Ø  Around 6+ years of experience in Salesforce CRM Platform, 3+ years of experience in Software Testing (Manual & Automation) Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases (Manual) and Defect Reports.

Ø  Performed Back End Testing by executing SQL queries.

Ø  Participated in defect triage meetings.

Ø  Performed both Manual Testing and Automation Testing.

Ø  Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.

Ø  Strong testing skills in Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.

Ø  Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

Ø  Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.

Ø  Having knowledge on mobile applications like Salesforce 1 and Salesforce classic. 

Ø  Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Ø  Worked on sales cloud and service cloud.

Ø  Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup. 

Ø  Ability in creating Profiles, Roles, Users, Tasks, Dashboards, Reports, and Validation rules. 

Ø  Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment. 

Ø  Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules. 

Ø  Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization. 

Ø  Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation according to application requirements. 

Ø  Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews. 

Ø  Actively participated in 2 Salesforce.com full life cycle implementations. 

Ø  Skilled certified SFDC Administrator, with over 6 years of experience in salesforce platform across various industries  

Ø  Developed automation scripts for new enhancements using Selenium and TestNG.

Ø  Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows 

 

 

EDUCATION:

Ø  Bachelor of Computer Applications (B.C.A) 2002 from Osmania University, India  

 

 

CERTIFICATION:  

 

Ø  SALESFORCE CERTIFIED PLATFORM DEVELOPER 1 (certification Number:16624813)

Ø  SALESFORCE CERTIFIED ADMINISTRATOR (201 ,Certification Number:3815866) 

 

TECHNICAL SKILLS:

 

Operating Systems	Windows( 7, XP, 2000)
Databases	MS SQL Server,MS SQL Server 2008, AS400 Iseries
Languages	Java, XML, HTML, JavaScript, c++
Tools	MS Server 2008 R2,  MS Office 2010, Eclipse 3.0, Bugzilla, Salesforce, QC, TestDirector, ALM, QTP, Selenium, Jira,TestNG
Salesforce Technologies	Salesforce.com, Force.com, Apex Language, Work Flow and Approvals, Dashboard, Analytic Snapshots.
Salesforce Tools	Eclipse, Data Loader, Force.com Platform (Sandbox and Production).

 

 

PROFESSIONAL EXPERIENCE:

 

HomeAway, Austin TX                                                                                         February 2017- Till Date

Sr Salesforce QA Analyst

 

HomeAway is one of the largest online vacation rentals marketplace for property owners and travelers around the world. The company offers a comprehensive selection of rentals for families and groups to find accommodations such as cabins ,condos, castles, villas and farm houses. HomeAway acquired several sites and consolidated them into a single vacation market place.

 

Responsibilities:

·         Understanding the functionality and preparing the test cases based on it.

·         Developed automation scripts for new enhancements using Selenium and TestNG.

·         Designed Automation Test cases using Selenium WebDriver, Java and Junit.

·         Participates in the sprint planning and scrum meetings to provide the automation Test requirements.

·         Developed and executed Test Cases and logging defects.

·         Documented and analyzed all test results and made recommendations.

·         Worked in open-source Automation Frameworks including Selenium WebDriver.

·         Involved in Web Services Testing using SOAPUI with REST to create and execute automated functional, regression, compliance, and load test

 

·         Worked closely with Dev and QA team to make sure Automation is working as per requirements

·         Interacted with various developers to design better test plan and strategies based on requirements.

·         Prepared documentations like Testing progress, Test coverage and providing status to Project Manager.

·         Coordinated with development team for Bug fixing.

·         Tested the Object and Field level security to hide the critical information on profile users.

·         Proactively interacting with Business Analysts and Developers regarding testing status and defect tracking.

·         Tested the company’s Salesforce CRM application

·         Created various Reports (summary reports, matrix reports, pie charts , dashboards and report folders to assist managers to better utilize salesforce as a sales tool and configured various reports for different user profiles based on the organization’s need.

·         Automating salesforce Test cases for Sales, Services and support tracks designed by QA team.

Environment: Salesforce.com SFA & Force.com Platform , ALM, Apex, Selenium, WebDriver, SOQL

 

 

Wells Fargo, North Brunswick ,NJ                                                               March 2016-February 2017

 

Salesforce QA Analyst

 

Wells Fargo has different products and services in insurance industry as well as offers a wide variety of Auto, life, home owners and renters insurance. To manage this different applications, enhancements and code has been developed to cater all the needs among those SD and SFDC Sales.

 

 

Responsibilities:

 

·         Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data into SD and salesforce.

·         Author Test Scenarios and Test cases for the assigned User stories for all the applications

·         Maintaining the Regression test suite for all the three applications

·         Attending the scrum and discussing about Impediment

·         Attending Grooming sessions for new user stories

·         Writing Queries to validate the backend to compare with UI

·         Validating Hot fix or Interim release defects

·         Providing production support for every release

·         Discussing the Business requirements with Business Analyst and understanding the existing for any issues.

Environment: Salesforce ,DB2 ,SQL Server ,ALM

 

 

Symantec Corporation, Mountain View ,CA                                                    February 2015-February 2016                                                                              

Sr Salesforce QA Analyst

 

Symantec and Veritas companies are in the process of separation and data from Symantec has to be migrated to Veritas. As part of this migration all the necessary accounts, leads, contacts, documents, contracts and all that related to Sales are being migrated for Veritas to run its business.

 

Responsibilities:

·         As a Salesforce Tester, Having extensive knowledge in testing and implementation.

·          Experience in testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.

• Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

·         Tracked and maintained the requirements to functionality traceability and use case traceability.

·         Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.

• Defined requirements in Quality Center and mapped with the respective test cases for traceability.
• Based on the business filter criteria validating the number of records migrated
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Acted as a SPOC for all testing related activities in Onshore.
• Provided offshore team with necessary and KT and assistance whenever required.
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.

·         Involved in User Acceptance Testing.

·         Involved in reviews for functional requirements and Test case scenario and Test case designing.

• Scheduling daily standup call with Offshore team.
• Had good knowledge on Dataloader and MS Excel(macros).
• Performed Test Plan/Test case review meetings during testing phase.
• Performed execution of test cases manually using Application Life Cycle Management.
• Performed data validation testing, wrote test cases based on business scenarios.
• Used MS Excel sheet for comparing the millions of records and its fields
• Conducted INT 1 and INT 2and also involved in User Acceptance Testing.
• Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing.

·         Involved in all phases of SDLC.

• Involved in Defect Triage Meeting

 

Environment: Salesforce.com SFA & Force.com Platform , ALM, SOQL, Oracle SQL, Dataloader, MS EXCEL

 

RealPage, Richardson, TX                                                                              June 2012-January 2015

Salesforce Tester

 

The application is used by Sales Managers and Sales Representatives to plan the call or to plan the location visit and to report accordingly.

 

Responsibilities:

·         As part of testing in Test Sandbox environment customized the Salesforce application as per the client’s requirement.

• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
• Tested the company's Salesforce CRM application.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing

and Service cloud.

• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
• Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.
• Preparing Test Strategy and Test Plan for all the applications.

·         Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.

·         Defined requirements in Quality Center and mapped with the respective test cases for traceability.

·         Designed the Test Strategy, Test Plan, Test cases, created RTM, Test Results documents.

·         Verify that for rejected data proper error logs are generated with all details

·         Performed Test Plan/Test case review meetings during testing phase.

·         Performed execution of test cases manually using Quality Center.

·         Wrote SQL queries to compare source to target data.

·         Performed data validation testing, wrote test cases based on business scenarios.

·         Designed test data using MS Excel sheet for testing the application with positive and negative inputs.

·         Conducted Configuration, System and Integration Testing and User Acceptance Testing.

·         Performed sanity / smoke testing for each release.

·         Maintained multiple versions of test sets and worked on regression testing.

·         Involved in all phases of SDLC.

·         Used QC for tracking, analyzing and documenting.

 

Environment: Salesforce.com SFA & Force.com Platform ,Quality Centre ,ALM

 

 

Sunnova Energy Corporation, Houston, TX                                                                       April 2010-May 2012

Salesforce Administrator

 

Sunnova provides rooftop solar service to home owners within and outside the united states through network of local sales and installation partners. It is developed as a comprehensive business support for tracking application, all kiosk products related queries or marketing and it will work as a real-time workbench for the Sales people, Region heads, Lob managers, GBS managers, SDU managers, Business Finance managers, Resource manager and CEO. It will help to set business targets (revenue, contract, invoice and non-financial targets), identify business opportunities, plan sales activities to achieve targets, plan resources to deliver the planned/ contracted services.This project was developed to maintain Leads, Accounts, Contacts, Opportunities, Contracts, Cases, Products, opportunities and case management.

                                   

Responsibilities:

·         Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes. 

·         Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. 

·         Worked on Sales cloud and service cloud. 

·         Experience working on Case Management, captured cases from the company's website and customer emails. 

·         Created case sharing model and assigned cases to users according to the role hierarchy. 

·         Escalated cases according to the case priority 

·         Worked on Auto response rules if customers contacted beyond the business hours. 

·         Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.

·         Worked on Record Types, Validation Rules and Page Layouts. 

·         Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. 

·         Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. 

·         Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. 

·         Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully. 

·         Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects. 

·         Worked on various AppExchange products according to the needs of the organization. 

·         Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces. 

·         Worked towards preparation of requirements management plan, business and functional requirement documents. 

·         Developed custom Objects and Fields as specified in the scope document 

·         Created data flow diagrams and process flow diagrams to facilitate better system understanding. 

·         Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business. 

·         Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection 

·         Involved in mapping the fields between the current reporting system and Salesforce using data loader. 

·         Performed import and export operations to load customer data and other master data using data loader. 

·         Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards. 

·         Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce. 

·         Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

 

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

 

 

 

Semantic Space Technologies (Prolifics) Hyderabad, India                                  February 2009-April 2010

Test Engineer                                                    

 

Project Description:

Countrywide : CWBC (Country Wide Whole Sale Business Channel) is a leading Mortgage Provider to the home loan aspirants across the US. Brokers Provide Mediation between CWBC and Borrowers. They will take care to collect Information from the Borrowers and submit to the pricing Engine after checking all the violations. After Receiving the Pricing Details from the Pricing Engine, the Loan will be pushed to the Pipeline. The Loans will be sent to Branch after checking with Approval Engine with in Locking Period given to the Borrower.

 

Responsibilities:

·         Understanding the client requirements and project functionality.

·         Have gone through different BRD's And PCR's to author the test cases.

·         Have authored many TRD's as per the Specifications.

·         Reviewed and updated the Test Cases Accordingly.

·         Manual test cases were created to validate the functionality.

·         Managed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, negative testing, system testing, unit testing and Smoke testing of the Application.

·         Worked with SQL Queries.

·         Responsible for designing and executing automation scripts using QTP.

·         Maintaining Defects in Quality Center and communicating with Developer & Business Analysts.

·         Wrote SQL queries for validating data in database

·         Reported Bugs through Test Director / Viper.

·         Actively participated in clients calls frequently and successfully handled many tasks individually.