Candidates About

 

Sathyanaryana. A

SAP Profile:                                                                                                          

SAP-SD, CRM Certified Professional with 14.8 years of experience, in which 10+ years in Implementation and support of SAP-CRM, SD module, and 3.3 years in the area of sales and marketing (Domain)

 

SUMMARY:

·                     Designing, solutioning  and Guiding team in executing the CRM Project

·                     Expertise in SAP CRM - Service ,Marketing,TPM, IC Web Client ,Sales & Web channel Experience management, middleware modules with 4.0, 5.0, 2007,7.0 and EHP2 & 3 versions.

·                     Experience in implementation and up-gradation projects, which includes system designing, configuring and implementing the business solution and integration with R/3 (via CRM Middleware)

·                     Expertise in requirement gathering through Workshops.

·                     Proven analyst with skills in devising and implementing policies/ procedures for accomplishment of business goals in pre-set parameters.

·                     Comprehensive understanding of the SAP R/3 Business Data Model with strong process-to-technology mapping capabilities.

·                     Worked closely with the functional consultants of other modules to resolve cross–functional issues in CRM- SD, MM, CO

·                     Conducted 3 levels of training for the core team members Level 1 - Overview, Level 2 – Transaction Level training and Level 3 – Configuration training.

·                     Carried out unit testing and integration testing, developed test scenarios, testing of ABAP developments and documented the test results

·                     Rendered post go-live support, carried out troubleshooting of various issues related to the sales service & online module of SAP CRM also coordinated with key users for resolution of problems/ issues

·                     Excellent interpersonal, communication (verbal/ written) skills and a good team player

 

 

Credentials:

 

SAP-CRM CERTIFICATION:                                                            

Trained and Certified on SAP-CRM course with specialization in Sales and E-commerce

 

SAP-SD CERTIFICATION:                                         

Trained and Certified in SAP ERP on SCM-Order Fulfillment SAP-SD (Sales & Distribution) module version 4.6C

 

Qualifications:

 

MBA in Marketing from Visveswaraiah Technology University, India (2001-2003)

Bachelor of CHEMICAL Engineering from Bangalore University, India (1994-1999)

 

 

 

 

 

 

Professional Experience:

 

Expertise in the area of SAP CRM Service, TPM, Sales, Marketing, CIC-ERMS, Internet sales.

Expertise in the area of Designing, Solutioning, and Writing Functional specs, Team Handling, Project Execution by working Collaboratively with Project Teams, Business, Functional Analyst and developers to ensure best Technical Solution to Complex Programs. Experience with managing complex and high impact projects.

 

 

 

Client: Coca-Cola (CONA)                                                     Atlanta, USA

Role: TPM Lead Consultant

Environment: CRM EHP 3, ECC 6.0

Duration: Aug 15 – till date

 

Responsibilities:

 

•  Worked on Trade Promotion and Integrated Planning (IP) - S/4 HANA.
•  Worked on Issues related to Promotions, Agreements and Pricing.
•  Worked on Spend type, spend category, method, Campaign determination and planning profiles
• Condition Generation, Data source, Attribute List, Segmentation basis
• Data Synchronization (Promotions, Target groups, Product segment) between TPM to CAS, spring and ECC and BI (IP).
• Customization of Campaign Determination – Condition Generation
• Synchronization of Campaigns – Promotions and Condition type with ECC.
• Worked on Building Target groups, Product Segment and attribute List.
• Worked on TG refresh and Batch jobs to update the Target groups and Product Segment on daily basis.
• Customization of Promotion types(Long & short term), Agreements, On Invoice and Off Invoice

For customer specific and Channel discounts.

Worked with Technical team to Build Process chains to run TPM and TPA creation.

• Designed Customized reports for daily business needs – TP detail report.
• Configured integration between CRM & ECC.
• Worked on Middleware data synchronization b/w CRM and ECC.
• Worked on pricing issues, Target group and product Segment issues.
• Worked on Master data – BP, Products, Sales Org and Pricing.
• Worked on Info source, Info cubes and Process Chains (IP HANA S/4).
• Worked with Business users to get the requirement, documenting and worked on provide the solutions for the same.
• Prepared Functional specification for the change request.
• Configured Text Determination procedures, pricing procedure, date profile, status profile, org data determination, Campaign types.
• Worked with Cross functional team to analyze the impact of the changes and communicated the same.
• Trained the end users and prepared the documentation training manual.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Client:  Brooks Brothers                                                     Enfield, CT

Role:   Sr CRM Consultant – CRM - CIC

Environment: CRM 7.0 EHP2.

Duration: June 14 – Aug 15

 

Responsibilities:

 

 

 

• Designing and Implementation of CRM CIC, ERMS and Master data.
• Worked on Requirement gathering through workshop, Gap Analysis, Configuration and testing.
• Customization of Knowledge Article, Account Fact sheet, Complaint Management.
• Customization of Account Identification, Agent Inbox, Email, Interaction Record.
• Integration of CAR (Customer Account Repository) for POS Transaction to Fact sheet.
• Setting up of Inbound. Outbound Emails, Service manager Profile, Rule Policy, Mail form, Email Profile.
• Configuration of Categorization Schema, Broadcasting, Interaction History.
• Integration of Third Party Application.
• Configuration of Business Role, Navigation Bar, Work Center, Role Config Key, Technical and functional Profile, ERMS
• Worked with Technical team and guided them in building the Technical spec, Badis, AET, WEB UI Enhancement.
• Worked in Integration between ECC and CRM-  Middle ware setup
• Defined Rule Policy, Schema for Multilevel Categorization, Knowledge Article
• Worked on Production issues and resolving the same to meet the SLA.
• Prepared user Manuals and given End User Trainings.

 

 

 

Client: Sigma Aldrich                                                                   St Louis. MO

Role:  SAP CRM Functional Lead – CRM - Marketing, ERMS, TPM

Environment: SAP CRM 7.0 EHP2, ECC 6.0

Duration:  Sept 11 – May 2014

                                             

 

Responsibilities:

 

• Designed and implemented solutions in the area of ERMs, TPM, Marketing
• Running workshop to gather Requirements and solutioning the same.
• Prepared Functional Specification for Marketing, ERMS, TPM.
• Customizing Planning profile Group, Objectives, Tactics, Buying patterns for TPM
• Customization of Promotion types, Plan types, key figures, Spend method, spend type, discount types, Off Invoice, On Invoice Discounts.
• Integration of TPM with Fund management.
• Customization of Fund type, Fund category and Integration with TPM.
• Customization of Fund Determination, check book and budget.
• Integration with third party mobile app, worked in APIs for the data integration and mapping of Objects.
• Lead and Coordinated the Planning and Delivery of the Technical Developments by Interacting with Business, Functional and Technical teams.
• Setting up CRM Organizational model, BP master data, and middleware to download the data
• Worked on Business roles for the security objects.
• Worked on solution manager during the project implementation.
• Worked on Integration between ECC - CRM , CRM -  BI ,  CRM-HR
• Configured ELM, Campaigns, Bounce Management, Surveys, Mail forms
• Configured middleware settings to download Knowledge base and Runtime version for configurable products.
• Configured Web UI – Business Roles, Navigation Bar,  work center, logical links
• Interacted with Basis and Network team to configure email ID, routing same to CRM Inbox.
• Designing of ERMS: Inbound. Outbound Emails , Service manager Profile, Rule Policy, Mail form , Email Profile,
• Configured Service Request transaction type, Categorization schema
• Development of Customized Reports.
• Enhanced Web Ui  to new field to search by  Sender Email ID, Sorting of Incoming Emails
• Worked on Badis to include additional Fields in Web ui ,   trigger Alerts to Users
• Worked on Unit testing & Integration testing for the fitment of the solution
• Prepared End User Manual, Customizing documents, Test Scripts.
• Guiding CRM team members  to achieve the project goals throughout the project

 

 

Client: Philips                                                                                      Atlanta

Role:  SAP CRM Sr Consultant–CRM - Web channel (ISA), TPM

Environment:  my SAP CRM 2007, ECC 6.0

Duration:  May 2009 – Sept 2011

 

 

Responsibilities:

 

• Roll out of Internet sales functionality to different countries like USA and Central European Countries.
• Preparing Functional Specifications for new requirements and executing the same with the help of technical team
• Configuration of condition type, access sequence, pricing procedure.
• Integration of Promotion
• Integration with ECC - WBS element , Rebate agreement, Condition type and condition record, COPA Document, Accounting document creation in ECC
• Configuration of Sales office, sales group, sales methodology
• Configured opportunity management, activity management
• Customization of web shop, product catalogs, variants.
• Customization of Rush order :  Drop ship orders, SPA, min order block, Rush order surcharges, order to cash
• Customization of min  and max order quantity logic, customer expected price
• Customization of pricing procedure, condition types, tables, Transaction types
• Worked on issues related to pricing, product search, sales order block, BP and Relationships, product catalog
• Configured middleware setting for data download from R/3 to CRM
• Worked on  Bdoc monitoring, SMQ2/SMQ1

    

 

 

 

 

 

 

 

 

 

Client: Care stream Health care Inc                                          Rochester, NY                        

Role:    SAP CRM SM Consultant–Implementation for Service Management 2007

Environment:  my SAP CRM 2007, R/3 4.7

Duration:  May 08 – May 09

 

Responsibilities:

 

• Studied and evaluated the client’s business processes and gathered the client's requirements thru workshops
• Preparing Functional Specifications for Service Contracts, Service Orders and Ibase, and executing the same with the help of technical team
• Worked on gap analysis, new solution development, test data creation and testing, test conversion programs and validate conversion loads
• Configured Master data-I base, Service Products (Set types and attributes), organizational elements, BP
• Worked on Integration between CRM and ERP – Logistic Integration, Billing confirmation , HR Integration
• Processing of Service notifications , Configuration of  notification types using workflow
• Design of service contract management, service profile, response profile
• Configured billing plan intervals and Integration with CO for Internal order replication.
• Integration of service contract and service confirmation with DMR and DM,
• Service Order Processing with Extensive internal and external operation with Time and Material.
• Configured warranty management , logistic integration for  parts management
• Revenue and Contract based order processing. Warranty and Contracts with Service entitlements processing for Technical Objects
• Configured status management, Date management, partner functions and  determination
• Worked on Integration between CRM  and SD, MM and CO
• Worked on EEWB to add new fields to Web UI

 

SAP Labs India Pvt Ltd                                                          Sept 07 – May 08

 

Client: Engineered Fastener Co. International,                           Bangalore

Role:    SAP CRM Consultant–CRM E-commerce (ISA)

Environment: my SAP CRM 5.0, ECC 5.0

Duration: Sept 07 – May 08

 

Responsibilities:

                

• Worked on issues related to BP, products, Pricing, web shop, sales orders etc.
• Preparing Functional Specifications for new requirements and executing the same with the help of technical team.
• Meeting the SLA as per the client specifications and also fine tuning lead time taken by the work orders. 
• Configured Product Catalogs, Variants, and Views for the Catalog, B2B & B2C web shop, Configured Pricing procedure, Condition type and Access Sequence.
• Worked on sales order management, and opportunity management.
• Worked on TREX for product search, Initial catalog replication.
• Configured Action and Action Profiles, Partner determination and status management.

·         Configured Middleware functionality successfully to integrate CRM to ECC.

 

 

 

 

ACS Systech Integrators Inc                                                                 Aug 06 to Aug 07

 

Client: YASKAWA                                                                                Bangalore

Role:   CRM Functional –Implementation and Production Support of Service management

Environment: my SAP CRM 5.0, ECC 5.0.

Duration: Aug 06 – Aug 07

 

 

Responsibilities:

 

 

• Configured Master Data which includes I base, Organizational set up, Business partners, Products(set types and attributes)
• Developing functional  specifications as per the business requirements by interacting with business users
• Configured resource planning application , Territory management , partner functions- Partner determination

·         Configured service codes, Qualifications, scales and proficiency.

·         Configured service organization and service teams. Sending paging information to FE

• Configured Transaction types, Copy control and Item categories, status and date management
• Worked with technical team to configure Workflow in order to page FE
• Customized report to  List  Event logs for a specific service order, RPA assignments
• R/3 – CRM integration --Logistic , Data exchange
• Data replication between ECC and CRM, Queue monitoring(SMQ1&SMQ2) Bdoc error analysis

·         Carried out unit testing and integration testing, developed test scenarios, testing of ABAP developments and documented the test results

·         Conducted 3 levels of training for the core team members Level 1 - Overview,    Level 2       – Transaction Level training and Level 3 – Configuration training.

 

 

 

 

Domain Experience:                                               Bangalore, India

 

NeoTecra Pvt Ltd                                                                 Sept 03 to Aug 06

 

Neotecra is a leading provider of staffing, consulting, and solution in the disciplines of information technology, engineering, administrative, finance and accounting

 

Responsibilities:

 

·         Marketing products offered by the Organization in the assigned accounts and to achieve Sales targets. Key result areas involved in Large Account Management, Relationship Management, Market Analysis and Conducting Promotional Campaigns

·         Making presentations at industry forums and handle promotional activities such as email campaigns and also effectively participate in industry events and brand building activities.

·         Support proposal making, and generating leads through phone calls and web research, understand high-level technical information, and also proficient with leading word processing and documentation tools.

·         Accelerating directs sales and provides technical services to esteemed customers.

·         Develop new accounts and drive sales, to communicate and to interact with senior management in corporate.

 Defining products and managing the product roadmap.

·         Meet quality standards and adhere to Time and Action Calendar. Meet standards of productivity and cost efficiency in the highly competitive global environment.