Candidates About

 

Steve Huynh

Innovative, results-oriented IT Management Professional with over 14+ years of SAP experiences managing, supporting, and delivering SAP and Non-SAP solutions.  (SAP Solution Manager, SAP ECC, SAP IS Retail and JDA)

·         Strategic and analytical skills; able to engage with senior management, provide vision, and guide highly visible large-scale efforts that cross functional and organizational boundaries

·         Proven IT Management experience in a Global IT environment; strong organizational and interpersonal skills

·         Experience managing immediate staff of up to 8 and project teams of up to 30 people.

·         Strong project management skills; proven experience to successfully coordinate and lead all phases of large-scale IT development and implementation efforts while managing budgets and delivering business value

·         Vendor and contractor management experience (onshore and offshore resources); able to negotiate contracts and manage third party resources

·         Staff and competency development experience with strong coaching and mentoring skills

·         Excellent communications; able to articulate technical solutions to clients

 

Technical Summary

 

·         Over 8+ years of work experience in SAP Solution Manager since version 3.2; experience and knowledgeable in SAP Solution Manager 7.1 and 7.2

·         Experience in SAP IS Retail implementation and upgrade; work experience in managing SAP IT Retail department for a large global retail company

·         Experience in SAP ECC implementation and upgrade; work experience in managing SAP ABAP development team

·         Experience in JDA implementations with focus on JDA Enterprise Planning and JDA Assortment Planning

 

Experience

 

Novaceed  Consulting                                                                                     March 2008 – Current

Responsible for managing and providing consulting services and project technical assistance to major corporate clients, specializing in advanced information technologies, including technical and functional knowledge in SAP, system integration, strategic planning, process re-engineering and project direction.

 

Engagements:

 

Loves Travel Stop

Industry: Convenience Stores and Gas Stations                    Oklahoma City, Oklahoma

Project Description/Scope: SAP Solution Manager 7.1 Support Package Upgrade from SP10 to SP12, Re-implementation of SAP Solution Manager Change Request Management, Retrofit, Production Support of ITSM

Role: SAP Solution Manager Lead/ Project Manager/ SAP Basis             Duration: 11 months

Responsibilities/Deliverables:

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP IT Change Management Process and Change Advisory Board

·         Support of Love's SAP OTC Release Project

·         Production Support of SAP Solution Manager ITSM

·         Production Support of existing SAP Solution Manager QGM project (Quality Gate Management)

·         Process Flows and Diagram

·         Training Material

·         End Users support and training

·         SAP Environment: SAP HANA ECC, SAP HANA BW, SAP HR, SAP PO, SAP BOBJ

 

Achievements:

·         Completion and retirement of SAP Solution Manager’s QGM project

·         Work with Basis on SAP Clients, Transport Requests, Transport Route, and Import Buffer Clean Up

·         Re-engineer and standardize the SAP Change Management Process across IT

·         Configuration and re-implementation of SAP Solution Manager 7.1 SP12 Change Request Management (CHARM), Retrofit, CSOL and CHARM Workflow

·         End User Quick Reference Guide

·         SAP Security Roles and Authorization Redesign in SAP Solution Manager

·         Successful Cutover and Go-Live of SAP OTC Release Project

·         SAP IT Change Management Policy and Procedures Drafted

 

Dart Containers Corp

Industry: Packaging and Containers                                                Mason, Michigan

Project Description/Scope: SAP Solution Manager 7.1 Support Package Upgrade from SP9 to SP12, Implementation of SAP Solution Manager 7.1 SP12 Change Request Management

Role:      SAP Solution Manager Lead/ Project Manager/ SAP Basis        Duration: 12 months

Responsibilities/Deliverables:

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP IT Change Management Process and SAP Change Management Department

·         Support of Dart Container Release Management Team

·         Production Support of SAP Solution Manager CHARM

·         Process Flows and Diagram

·         Training Schedule and Training Materials

·         End Users Support and Training

·         SAP Environment: SAP ECC, SAP BI, SAP PI and SAP BOBJ, and Dart’s Legacy System

 

Achievements:

·         Standardize the SAP Change Management Process across IT

·         Configuration and Implementation of SAP Solution Manager 7.1 SP12 Change Request Management (CHARM), Retrofit, CSOL, DGP and CHARM Workflow

·         Work with Basis on SAP Clients, Transport Requests, Transport Route, and Import Buffer Clean Up

·         Work with Security Team on defining SAP Solution Manager Security Roles and Design

·         Help establish a SAP Change Management Department

·         Roll out General Change document type to support the Infrastructure Group

 

 

 

Levi Strauss & Co.  

Industry: Apparel and Footwear                                                      San Francisco, CA

Project Description/Scope: Manage the SAP Solution Manager Team

Role:      SAP Solution Manager Team Lead                                 Duration: 8 months

Responsibilities/Deliverables:

·         Manage the SAP Solution Manager Team to support LEVI SAP Global Solution

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP IT Change Management Process and SAP Change Management Group

·         Production Support of SAP Solution Manager 7.0 Change Request Management

·         End User Training and Support

·         Levi US SAP Environment (SAP Portal, SAP BI, SAP ECC, SAP BPC)

·         Levi APD SAP Environment (SAP BI, SAP ECC)

·         Levi EMEA SAP Environment (SAP AFS, SAP BI, SAP PI, SAP Portal)

Achievements:

·         Implementation and rollout of SAP Solution Manager 7.0 Change Request Management and CTS+ to support SAP Global Implementation Project and SAP production environment

·         Supported LEVI Change Management Meeting

·         SAP Solution Manager Security Roles and Authorization Clean Up

·         Manager imports of transport request for production support and project cutover

·         Supported the integration of ARIS to SAP Solution Manager 7.0

·         Supported the integration of HP Quality Center 10 and SAP TAO 2.0

·         Develop SAP Solution Manager Roadmap for Levi

 

Home Depot, Inc.

Industry: Home Improvement in Retail                                                      Atlanta, GA

Project Description/Scope: Consolidation of Home Depot SAP Solution Manager systems and Implementation of SAP Solution Manager CHARM and CTS+

Role:      SAP Solution Manager Lead                                                     Duration: 9 months

Responsibilities/Deliverables:

·         Consolidation of Home Depot US SAP Solution Manager system and Home Depot   Canada SAP Solution Manager system in to one production system

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP IT Change Management Process and SAP Change Management Group

·         Production Support of SAP Solution Manager 7.0 Change Request Management

·         End User Training and Support

·         Home Depot US SAP Environment:  SAP CRM, SAP GTS, SAP ECC, SAP BI, SAP, SAP BPC

·         Home Depot CANADA: SAP IS Retail, SAP POS DM, SAP F&R, SAP BI, SAP XI, SAP Portal

Achievements:

·         Migrated Home Depot Canada SAP Solution Manager System over to Home Depot US Solution Manager System production system

·         Successful transfer of sap projects and project documentation

·         Configuration and implementation of Solution Manager 7.0 EHP1 CHARM and CTS+ to support all of Home Depot US and CANADA SAP systems

·         Support Client’s SAP Change Management Process and Weekly Change Management Meeting

·         Worked to achieve SAP Primary Customer COE (CCOE) requirements for Home Depot

 

Home Depot, Inc.

Industry: Home Improvement in Retail                                                      Atlanta, GA

Project Description/Scope:

Role:      SAP Solution Manager Lead                                                     Duration: 7 months

Responsibilities/Deliverables:

·         Re-implementation of SAP Solution Manager 7.0 Change Request Management (CHARM) to support Home Depot US - SAP Finance Upgrade Project

·         SAP Upgrade Project from ERP 4.7 to ECC 6.0

·         SAP Upgrade Project from BW 3.1 to BI 7.X

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP Change and Release Management Process

·         Production Support of SAP Solution Manager 7.0 Change Request Management

·         End user training and support for project team

·         Home Depot US SAP Environment:  SAP ERP, SAP BW

Achievements:

·         Configuration and implementation of SAP Solution Manager 7.0 Change Request Management System

·         Supported weekly Change Management Meeting

·         Manage imports of transport request for SAP Finance Upgrade Project during cutover activities

·         Successful go-live of Home Depot US - SAP Finance Upgrade Project

 

Asics, Inc.

Industry: Apparel and Footwear                                                            Irvine, CA

Project Description/Scope:

Role:      SAP Solution Manager Lead                                                     Duration: 8 months

Responsibilities/Deliverables:

·         Implementation of SAP Solution Manager 4.0 Change Request Management and Service Desk to support Asics SAP environment

·         Responsible for overall SAP Solution Manager’s Deployment Strategy, Project Plan and implementation timeline

·         Support of SAP Change and Release Management Process

·         Production Support of SAP Solution Manager 4.0 Change Request Management

·         End user training and support

·         SAP Environment: SAP AFS, SAP BI

Achievements:

·         Configuration and implementation of SAP Solution Manager 4.0 Change Request

·         Configuration and implementation of SAP Solution Manager 4.0 Service Desk

·         Supported weekly Change Management Meeting

·         SAP Solution Manager Security Roles and Authorization Design

 

 

 

Fossil, Inc.                                                                                                   October 2011 – July 2014

·         Oversee and manage Fossil Global Retail Solution including SAP IS Retail, SAP POS DM, SAP Retail Store, SAP CRM and JDA applications; Fossil’s SAP Retail Solution support 300+ stores in US, 45+ stores in CAN, 200+ stores in EMEA and 140+ stores in ASIA, and 600+ concessions in ASIA.

·         Responsible for the supervision, strategic leadership, financial stability, operational performance and overall quality of the IT Retail Team. Manage a staff of 8 people supporting SAP Retail, POS DM, CRM and JDA applications.

·         Management responsibilities include budgeting, resource management, employee performance management, ongoing operations, and project execution to meet organization objectives.

·         Adapts departmental plans and priorities to address business and operational challenges

·         Collaborates with business and other IT teams to deliver shared technology solutions

·         Change and release management

·         Support the rollout of SAP Solution Manager 7.1 CHARM in the IT Retail Department

·         SAP IT Retail representative for weekly Change Management Meeting

·         Support and mange SAP Solution Manager 7.1 Solution Documentation for SAP Retail Team

·         Manage large-scale projects/activities to the defined scope, schedule, and budget.

·         SAP Environment: SAP Retail, SAP POS DM, SAP Retail Store, SAP CRM, SAP BI, SAP PI, SAP AFS, SAP BOBJ, SAP Warehouse, PKMS

·         POS Environment: SAP Triversity and Wincor POS

·         JDA Environment: JDA Enterprise Planning and JDA Assortment Planning

 

Achievements:

·         Contribute to improved operations, cost reductions, and overall expansion of Fossil operation; Fossil net sales in 2013 increased by 14.1% to $3.3 Billion from last year. 2012 net sales increased by 13% to $2.9 Billion from 2011 ($2.5B)

·         On time and on budget delivery of Fossil Assortment Planning Solution using JDA Assortment Planning; Project Budget of $4.1 million (Partner with Cognizant, JDA, Decision GPS)

·         SAP Retail Rollout to Fossil APAC – Asia Retail Operations in China, Hong Kong, Macau, Taiwan, Singapore, Malaysia, Korea, Japan, and India; Project Budget of $5.7 million (Partner with Cognizant)

·         Successful delivery of Fossil APAC CCV Replenishment Solution - SAP Replenishment solution for Fossil Consignment/Concession Business in Asia; Project Budget of $1.2 million (Partner with CAP Gemini)

·         On time and on budget delivery of Fossil Retail Strategic Planning Solution using JDA Enterprise Planning; Project Budget of $1.5 million (Partner with CAP Gemini and JDA)

·         Successful SAP Retail Upgrade from - Complete Technical/Unicode upgrade from SAP IS Retail 5.0 to 6.0 (Partner with CAP Gemini)

·         Skeen Acquisition in 2012 – Migrated Skagen system and stores over to Fossil’s SAP Retail solutions

 

 

SAP America, Inc.                                                                                           April 2005 – March 2008

Responsible for providing consulting services and project technical assistance to major corporate clients, specializing in advanced information technologies, including technical and functional knowledge in SAP, system integration, strategic planning, process re-engineering and project direction.

Engagements:

·         Wawa, Inc. (Media, PA) – Cutover Manager, Test Manager for SAP Retail Implementation

·         Shane Company (Denver, CO) – Development Manager for SAP Retail Implementation

·         Luxottica (Mason, OH) – SAP Solution Manager 4.0 Business Process and Solution Documentation

·         Grainger (Lincolnshire, IL) – Workshop on SAP Solution Manger 4.0 Business Process and Solution Documentation

·         Commercial Metal Company (Irving, TX) – Workshop on Solution Manager 4.0   Business Process and Solution Documentation

·         CenterPoint Energy (Houston, TX) – Workshop on Solution Manager 4.0   Business Process and Solution Documentation

 

Bearingpoint, Inc.                                                                                         August 2004– April 2005

·         Responsible for leading the ABAP Team and manage the development of RICEFW objects of the SAP implementation

·         U.S. Department of Interior (Washington DC, VA and Denver, CO) - SAP R/3 4.7 Implementation Project

·         Acquired Level I Basic Security Clearance

 

Hitachi Consulting, Inc.                                                                        February 2004– August 2004

·         Responsible managing the ABAP development team and staffing needs

·         Manage a team of 5 developers; overseeing and prioritize work for on-shore and off-shore resources

·         Track development and update project status to bring deliverables in on-time, on-budget and on-spec.

·         Avocent, Inc. (Huntsville, AL and Shannon, Ireland) - Full Life Cycle Implementation of SAP R/3 4.7

·         Led the IT delivery of SAP Global Rollout Phase II in Ireland; $20 million SAP initiative

 

 

3com, Inc.                                                                                          September 2000 – October 2003

 

·         Deliver and manage a wide variety of projects including the implementation, development, and support of SAP system, Finance, Banking, Treasury, Credit, Stock Administration, Tax, and Legal systems applications

·         SAP Upgrade from SAP R3 4.5 to SAP R3 4.6C - Member of the SAP Upgrade Team responsible for the development areas of FI, CO, SAP Treasury, FI Batch Job, and 3COM Electronic Commerce Solution.  Estimated cost reductions of $40 million.

·         3COM Electronic Commerce Solution - Manage the global rollout of 3Com Electronic Commerce Solution in EMEA, ASIA, AMERICA, and Latin America; partner with Bank of America

 

 

Accenture, Inc. (formerly Andersen Consulting)                              November 1998 – August 2000

·         Ocean Spray, Inc. (Lakeville-Middleboro, MA) - Full Life Cycle Implementation of SAP R/3 3.0; SAP Upgrade to SAP R/3 3.1H

·         Core team member of a full life cycle SAP R/3 implementation. SAP consultant responsible for ABAP development of reports, interfaces, conversion, enhancement, forms and test scripts in the area of FI/CO, SD, and MM.

·         Ongoing production support provided to the client based on Accenture Solution Center model

 

Education	Bachelor of Business Administration in BANA-MIS and Finance     Texas A&M University (College Station, TX – Dec 1995)
Certification (s)	·         SAP Solution Manager Certification (December 2006) -  SAP America Boot Camp for Employee ·         SAP Solution Manager E2E Root Cause Analysis Certification (November 2010) – E2E100 ·         SAP IS Retail Certification (May 2005) -  SAP America Boot Camp for Employee ·         JDA-certified EKB Architecture and Maintenance v7.8x. – JDA (November 2012)
SAP Skills / Training	·         SAP ESA - Solution Manager 7.2 SP03 Process Management / Solution Documentation, May 2017 ·         SAP ESA - Solution Manager 7.2 SP03 HANA Monitoring, April 2017 ·         SAP ESA - Solution Manager 7.2 SP03 BPCA, April 2017 ·         SAP ESA - Solution Manager 7.2 SP03 Change Control Management–CHARM III, March 2017 ·         SAP ESA - Solution Manager 7.2 SP03 Incident and Problem Management – ITSM, February 2017 ·         SAP ESA - Technical Upgrade to SAP Solution Manager 7.2, January 2017 ·         ADM100 – SAP Web AS Administration I - SAP America (Nov 2005) ·         SMI310 – Solution Manager 3.2 Implementation: Tools in Details - SAP America (Jun 2005) ·         SMI210 – Solution Manager 3.2 Implementation Methodology Overview - SAP America (Jun 2005) ·         SAP AFS SD and ARUN - ICP310, Jun 2006 ·         SAP ABAP Development – Accenture ABAP Boot Camp, BC410, BC415, BC430, BC460, WT520, CA210, Year 1998 -2000
Non-SAP Skills / Training	·         PMP Training – PMTI, November 2013 ·         Business Analysis Essential (BA10) – Global Knowledge 2014