Candidates About

 

Jomy Molakan

Senior Technical Delivery Manager

SUMMARY

·         Seasoned technical delivery manager with 14 years of experience in delivering projects for international and domestic organizations

·         8 years in a client facing role as a consultant for Accenture, IBM, SAP, CDC, Shell, Johnson & Johnson etc.

·         Currently a Program Manager in charge of the interface team which integrates (60+ interfaces) Salesforce CRM, SAP ERP, BigMachines CPQ, Oracle and SQL Databases, Banks, Third Party applications etc.

·         Hands on experience in Salesforce CRM, CPQ systems (BigMachines, Apptus, Vlocity), SAP ERP, SAP CRM, SAP PI/PO, Skyvva (Middleware), IBM CDC (Middleware), SQL and Oracle databases

·         Experience managing the Salesforce CRM team (Admins and Developers), SAP ERP and CRM teams, Middleware team, Project Managers and SQL Developers/ DBA teams

·         Coordinated and managed the onshore/offshore (Interface, SQL and BI) teams

·         Experience managing a consulting firm and all activities related to running a company

·         Proven track record for delivering multiple complex cross-functional projects within budget and on schedule

·         Vast experience in Project Planning, Design, Development, Deployment and Support of multiple full lifecycle implementations

·         Expertise includes implementing complex business application solutions for various clients 

·         Assist in transforming the team from using a Waterfall methodology to a hybrid Agile process

·         Possess excellent communication skills, interpersonal skill, systematic approach and ability to work effectively in a fast-paced environment

 

PROFESSIONAL DEVELOPMENT

·         Salesforce CRM training

·         Vlocity CPQ/Order Orchestration training and certification

·         BigMachines CPQ Yellow Belt training and certification

·         SAFe Agilist (Scaled Agile) training and certification

·         SAP SD (ERP) training

·         SAP CRM training

·         Dealertrack Leadership Training

 

WHAT I BRING TO THE TABLE                                                                                                 

·         Ability to multitask: Assume multiple roles in the current positon- Solution Architect, Technical Delivery Manager and Process Lead; Young and energetic who is willing to go that extra mile

·         Technology and management experience acquired by successfully leading projects of various magnitude at diverse organizations

·         Persistent, attention to detail and laser focused on completing projects

·         Multilingual: Can communicate in 8 languages

·         Multicultural experiences acquired by travelling to 21 countries and 42 US states

 

PROFESSIONAL ASPIRATIONS

·         Advance as a technology leader

·         Lead and manage functional and technical teams to deliver projects within schedule and budget

·         Coordinate with business, functional and technical teams across the company to bring synergy

·         Utilize the knowledge and experience acquired from working with various technology teams to drive efficiency

·         Integrate systems to ensure uninterrupted flow of data to support the business processes in turn to increase profitability

EDUCATION

·         Masters in Engineering Management: Old Dominion University, Norfolk, Virginia

·         Bachelors in Industrial Engineering and Management: Bangalore Institute of Technology, Bangalore, India

 

PROFESSIONAL WORK EXPERIENCE:                                                                                   

Cox Automotive, North Hills, NY (Dealertrack was acquired by Cox)                                  May 2016 ~ Present                                                                   

Role: Full Time Employee- Senior Delivery Manager: Lead to Cash Integrations

Summary: Lead to Cash Integration owner for the Dealertrack landscape. Manage the SAP BI/BOBJ team. 
Responsibilities: 

·         Manage the interface team that maintains 60 plus interfaces (real time and batch) which integrates Salesforce, 

      SAP, BigMachines CPQ, Oracle Database, SQL Database, Banks, third party applications etc.

·         Work hand in hand with the Salesforce and SAP teams to trouble shoot issues and deploying new interfaces

·         In charge for all aspects of Release Management (code deployment) from an interface perspective

·         Be the bridge between the business and several technical teams to set expectations and define scope for multiple  

      engineering projects

·         Responsible for delivering a process improvement project to report system outages to upper management

·         Handle all aspects of the integration team from hiring, time management and providing status updates to upper

      management on regular intervals

·         Manage and co-ordinate with the offshore interface, DBA and BI teams

·         Create a product conversion strategy for deploying a new billing platform for the accounting team

·         Deliver non-integration projects: New company transition from Great Plains and Tensoft billing system to SAP

 

Dealertrack Technologies, Lake Success, NY                                                                          Apr 2013 ~ Apr 2016

Role: Full Time Employee- Manager: Integrations and Delivery

Summary: Instrumental in creating the integration team from ground up which was responsible for integrating SAP, Salesforces, BigMachines CPQ, Dealertrack.com, Dealertrack.com 2.0 and Fusion Hub. At the peak of the implementation, was in charge of about 20 technical resources that included team members, on-shore and off-shore consultants.

Responsibilities:

·         Key team member responsible for fully automating the “Lead to Cash” process at Dealertrack

·         Lead the interface team to build and manage about 60 real time and batch interfaces that integrate SAP (ERP),   

      Salesforce (CRM), BigMachines (CPQ), Oracle Databases and SQL Databases

·         Responsible for the end to end integration projects starting from the scoping phase till go live and    ‘

      production support

·         Motivated the teams to collaborate and deliver quality projects on time as per project schedule by conducting

      regular status meetings, providing necessary professional support when needed 

·         In charge of onshore and offshore delivery team

·         Responsible for hiring team members, hiring and rolling off consultants as per project needs

·         Successfully completed several non-integration projects in the SAP landscape

·         Provided status updates to the upper management on regular basis regarding the health and progress of the  

      projects

 

Dealertrack Technologies, Lake Success, NY                                                                       Sep 2012 ~ Mar 2013

Role: Full Time Employee- Team Lead: Salesforce CRM System

Summary: The internal systems team decided to stay with Salesforce CRM and not to implement SAP CRM.  So was tasked to lead and manage the Salesforce team. As a Salesforce team lead, was responsible for all the day today activities of team

Responsibilities:

·         In charge of leading and managing the Salesforce team

·         Involved in building the Salesforce technical team by hiring new Salesforce admins and developers

·         Improved the team’s productive and efficiency by introducing new measures  

·         Conducted regular status meetings with the business teams and SFDC technical teams to discuss about

      support tickets

 

Dealertrack Technologies, Lake Success, NY                                                                      May 2012 ~ Aug 2012

Role: Full Time Employee- Senior CRM Configuration Specialist

Summary: Hired to plan, implement and support the SAP CRM module. During my tenure as the Senior CRM configuration specialist, was responsible for giving presentation to the business users and management about the benefits of SAP CRM.

Responsibilities:

·         Responsible for setting up the demo system to showcase the advantages of SAP CRM

·         Assumed ownership of the existing business blueprint document and enhanced it to satisfy the business  

      requirements

·         Coordinated with the infrastructure team deploy the vanilla SAP CRM system

·         Created a prototype by enhancing the existing out of the box feature as per the business requirements

 

Centers for Disease Control and Prevention (CDC), Atlanta, GA                                     May 2011 ~ April 2012

Role: Consultant- SAP CRM Ecommerce (B2B and B2C) Subject Matter Expert                                                                                                                                                                                                                      

Summary: After helping implement VTrckS at CDC (previous project), was re-hired to support the implementation. Involved in all aspects of VTrckS related to the CRM module. Responsible for resolving production issues/defects and implementing new enhancements for Release 2.0 in February 2012

Responsibilities:

·         Involved in training CDC users to use the CRM system and also to conduct periodic maintenance work on

      the production environment

·         Used HP Quality Center tool to create, track and resolve defects and issues arising on a day-today

      basis

·         Enhanced the current VTrckS system to make it Grantee and Provider user friendly and to optimize the output   

      from the system

 

SAP America and IBM- Centers for Disease Control (CDC), Atlanta, GA                        Apr 2010 ~ Mar 2011

Role: Consultant- SAP CRM E-Commerce (B2B and B2C) Lead and CRM Sales/Marketing                              

Summary: SAP America was implementing VTrckS (Vaccine Tracking System) for Center for Disease Control (CDC). The project involved the implementation of the entire SAP suite: SAP CRM, SAP ECC, SAP Security, SAP BI and BOBJ. The objective was to replace the legacy ordering system with the state of the art vaccine ordering platform. Was part of the project from the start to finish and was in-charge of the entire web channel implementation

Responsibilities:

·         Responsible for creating the blue print document and functional specifications related to       

Commerce and Marketing and building the E-Commerce piece

·         In charge of interviewing and hiring a Java developer and an ABAP resource to work in my team  

and support the project

·         Part of the Tiger team which coordinated with the CDC users across several states in the US for a successful Go-Live

·         Collaborated with the core SAP team in Germany and Canada to resolve issues that were prevalent in the standard implementation

 

SAP America- Prosoft Business Solutions, Downers Grove, IL                                        Aug 2009 ~ Mar 2010

Role: Consultant- SAP CRM E-Commerce (B2B) Functional and Testing Lead                                                    

Summary: Prosoft Business Solution was awarded the project for re-designing, re-developing and implementing the current Reseller Technology Solution (RTS 5.0) for SAP America. As an E-Commerce development lead, was involved in all the stages of the project. Responsible for handling the on shore and offshore E-Commerce development team. This project involved 95% enhancement of the standard SAP Internet Sales Application (ISA).

Responsibilities:

·         Finalized the Blueprint document for E-Commerce solution

·         Created the project plan and the schedule for the functional specification, development, testing and   

      support parameters.

·         Designed a Prototype for the SAP E-Commerce solution to demonstrate the use of multiple clients within a  

      single SAP system and presented the prototype to the SAP America team

·         SAP Solution Manager Administrator and the testing lead for every developmental piece

 

Johnson and Johnson’s eye care division, Jacksonville, FL                                                 Aug 2008 ~ June 2009

Role: Consultant- SAP CRM Functional and Testing Lead                                                                  

Summary: Vistakon was implementing the Channel management module to their existing CRM 5.0 system. Was involved in configuration and implementation of the channel sales piece of channel management, setting up master data (SAP MM) and configuration of the resale tracking piece of channel sales.

Responsibilities:

·         Responsible for replicating the direct sales data from the R/3 system to the CRM system for updating the channel inventory and testing all the functionalities

·         Involved in trouble shooting various functionalities by Analyzing and Debugging ABAP programs

·         Part of the team that completed scoping, blueprinting and fit gap analysis for CRM 7.0 ramp up

·         Conducted workshops, demos and configured the vanilla CRM 7.0 system to demonstrate the New Web UI functionalities and Key consultant in completing the associated cutover tasks when migrating to new systems

 

Pacific Coast Feather Company, Seattle, WA                                                                        Mar 2008 ~ July 2008

Role: Consultant- SAP CRM Ecommerce (B2B and B2C) Functional and Testing Lead                  

Summary: Pacific Coast Feather (PCF) Company was upgrading its www. sealybedding.com website. Was involved in several enhancements of the website. During this upgrade project, was involved in configuration of the backend ERP system (ECC 5.0) and migrating data from the ERP system to the CRM system using CRM Middleware. Along with the enhancement. Also assisted in upgrading the system to the CRM 6.0 version.

Responsibilities:

·         Configured CRM 2007 based on the business requirement and set up E-Commerce for both Business to Business (B2B) and Business to Consumer (B2C) scenarios

·         Lead consultant to develop a unique tool called Marketing using admin tool to launch a campaign using landing pages and Vanity URL without deployment for the Internet Sales Application

·         Responsible for training the users about the CRM middleware functionalities such as BDOC monitoring, Error handling, Delta Download etc.

·         Testing lead involved in creating test scripts based on the business process as dictated by the business users

 

Pioneer Electronics, Long Beach, CA                                                                                       Oct 2007 ~ Feb 2008

Role: Consultant- SAP CRM Ecommerce (B2C)) Functional                                                                     

Summary: Pioneer uses a CRM B2C system for their retail website application and was in the process of upgrading the CRM system from version 4.0 to version 5.0. Was involved in the task of upgrading the CRM system and in new development, testing and troubleshooting issues related to the Production system in CRM and Middleware with the R/3 system.

Responsibilities:

·         Responsible for executing Middleware tasks such as Initial Download of all the load objects in the CRM system from backend system

·         Researched and developed a unique solution as per client’s requirement to convert a BP role from “Consumer” to “Prospect”

·         Extensively involved in creating test scripts and testing the configuration in the CRM 5.0 system

·         Involved in production support and maintenances activities of SAP R/3

 

Accenture- Shell Oil Company, Houston, TX                                                                          Sep 2006 ~ Aug 2007

Role: Consultant- SAP CRM and SD (ERP) Functional                                                                     

Summary: Shell Global Solutions provides business and operational consultancy, technical services and research and development expertise to the energy and processing industries worldwide. The Shell Central Finance Service ERP (SERP) project involved the full cycle implementation of integrating several legacy systems into one standardized and Global SAP system.

Responsibilities:

·         Part of the CRM and SD team that created the design plans for the Sales and Service processes

·                  Involved in requirements gathering from the Process design team and updating the required documents for various configuration, interface, RFC and reports

·                  Completed a GAP Analysis to map the legacy data to the new implemented system

·         Part of the conversion team involved in the conversion of Master Data

·         Coordinated with the testing team members to prepare Test Scripts for various Business Scenarios and execute them in HP Quality Center (QC 9.0)

 

Avighna Technologies, Bangalore, India                                                                                   Jan 2003 ~ Aug 2004

Role: Full Time Employee- SAP SD (ERP) Functional Support Engineer

Summary: Avighna Technologies is a leading provider of SAP service to clients within and outside of India. The main focus of the company is to provide SAP solutions to their clients. Was hired and trained as a R/3 SD Functional Support Engineer

Responsibilities:

·         Part of the team that was involved in the full cycle implementation of Order management and Logistics Execution System

·         Analyze customer needs and participate in design of business process requirements Completed a GAP Analysis to map the legacy data to the new implemented system

·         Support client's request prioritization process by providing high level estimates for design and implementation efforts

·         Translate business requirements into SAP functional and configuration requirements)

 

 

Check Recommendations on LinkedIn/Professional references can be provided upon request.