Candidates About

 

Pallav H. Patel

Summary of Qualifications

·         25+ years of professional IT experience.

·         18 years of strong QA and UAT experience.

·         8+ years of Mortgage and Loan Origination experience.

·         6+ years of Website testing.

·         Leading On and Off Shore QA teams.

·         Mentor and guide team members.

·         Implementation of Quality Assurance Processes and Methodology.

·         Motivated and a fast learner.

·         Quality Center Administrator

 

 

Technical Experience

·         Testing Tools:         LoadRunner 7.5 (Web), WinRunner 7.5 (Web), Quality Center 9 & 10

·         CM Tools:               Clear Case and Clear Quest by Rational,

·         IBM:                       AS400, Loyus Notes

·         O/S:                       Windows 95, 98, NT, 2000, XP, Vista, 7 and IBM OS400

·         Windows Tools:      Office 2000, 2003 & 2007, MS Project, Visio, and Lotus Notes

·         Mortgage:               8+ years of Wholesale and Retail Mortgage experience.

·         Satellite:                 5 years of DirecTV Set Top Box

 

 

Education

·         California State University, Long Beach

·         ASTQB\ISTQB Certified Tester.

·         Software Configuration Management at Learning Tree International

·         Mercury Interactive Training for WinRunner, TestDirector/Quality Center, and LoadRunner

·         Rational ClearQuest

 

 

Professional Experience

 

Fluor Corporation, Aliso Viejo CA

(July2015 – November 2017)

Customer Relations Manager

·         Manage Change Request process.

·         Analyze and confirm Business changes.

·         Work with Business to resolve defects.

·         Facilitate design meetings with Development and Business teams.

·         Schedule deployments and conduct post production follow up.

·         Validity and password changes in SAP Security

 

Bank of America

(February 2013 – February 2015)

 UAT Lead Contractor COE Team

·         Lead UAT Team to meet release cycle timelines.

·         Support UAT script execution.

·         Develop test plans and test scripts for projects and initiatives.

·         Create, update and distribute planning and execution reports.

·         Work with QA and SIT partners during project testing cycles.

·         Actively participate in meeting with LOB, SIT, QA, and Technology.

 

Kaiser Downey, CA

June 2012 – November 2012

Sr. Test Analysis/UAT Consultant

·         Develop UAT test cases for new Pharmacy software.

·         Develop UAT Testing Strategies for Business.

·         Provide input for process improvement.

·         Execute QA and UAT test cases.

·         Review User Stories.

·         Mentor and Supervise Junior testers

·         Provide analysis for new and existing User Stories.

·         Provide local team support on Quality Center.

 

 

 

United Health Group Irvine, CA

(December 2011 – April 2012)

Sr. Test Analysis/UAT Consultant

·         Perform User Acceptance Testing for a new web based application and rules engine.

·         Develop UAT Testing Strategies for Business.

·         Developed test cases for User to execute.

·         Analyze and review Business process/documents.

·         Create and maintain folder structure for HPQC project.

·         Script UAT test cases for Business.

·         Provide test support during User Acceptance Testing.

·         Liaison between Business and QA.

·         Mentor and Supervise Junior testers.

 

NDS Americas Costa Mesa, CA

(August 2006 – October 2011)

Sr. Test Analysis Engineer

·         Analyze and review Architecture documents for Change Request.

·         Analyze System Requirements.

·         Provide Impact Assessments for upcoming Change Request.

·         Attend architecture and design meetings.

·         Work with Developers and Architect to resolve questions from requirement documents.

·         Create Test Titles and Test Conditions.

·         Create manually executable test cases for System Test Team.

·         Mentor and Supervise Junior testers.

·         Import and maintain test cases in HP Quality Center.

·         Provide local Administrator support for HP Quality Center.

·         Provide test support to System Test Team.

·         Defect tracking using ClearQuest.

 

Ameriquest Mortgage. Orange, CA

(October 2003 – July 2006)

Software Quality Assurance Lead

·         Leading a team of 12 QA members, 7 On Site and 5 Off Shore.

·         Responsible for monthly LOS website production release cycles.

·         Coordinate and track all QA activities for on On Site and Off Shore.

·         Review and write test cases and assign QA tasks for each release cycle.

·         Motivate, encourage and guide the team to successful release cycles.

·         Coordinate with the Business and Business Systems Analyst to resolve specification issues.

·         Work closely with Off Shore development team to ensure project cycles remain on track.

·         Track and report QA progress to both Director and VP.

·         Ensure that interim patches are properly applied and tested.

·         Work closely with deployment and CM team to ensure proper code promotion.

 

Downey Savings and Loan Newport Beach, CA

(November 2000 – October2003)

Sr. Quality Assurance Engineer

·         Developed and Implemented QA Strategies.

·         Execution of manual and automated testing of all Internet Business Group applications.

·         Create project test plans and test cases for LOS website.

·         Create test data using Point, PointMan, Genesis 2000, TQS, and Empower.

·         Project lead for Disaster Recovery testing.

·         Designed, configured and installed TestDirector.

·         Administrator of TestDirector.

·         Configured and installed LoadRunner 6.5 – 7.5.

·         Designed and executed load tests for Downey Loan Express and Tracker Express.

·         Worked on DIMES II testing (automated underwriting system).

 

 

 

 

 

Gauss/Magellan Software Irvine, CA

(January 1999 – November 2000)

Sr. Quality Assurance Engineer

·         Tested new modifications and enhancements on the complete line of Magellan software, which includes full regression of all new builds and release versions.

·         Product testing included the following, SPYVIEW, SPYIMAGE, SPYCS, SPYWEB, and ASCENT3.2 by KOFAX, FAX401, FAXSTAR, QUADRANT FASTFAX, SPYVISION NT, and STAFFVIEW.

·         Tested platforms include, AS/400, Win98, Win95, NT4.0, WIN 2000, Internet Explorer 4.1, 5.0, Client Access, Pcom, and NetSoft 16, 32 bit.

·         WinRunner with WEB-ADD IN for Automation.

·         Assisted tech support in recreating logging and resolving client issues.

·         Created and maintained test scripts for core functions and defects.

 

PMI / Delta Dental Cerritos, CA

(October 1997 – January 1999)

Configuration Management Analyst

·         Created and implemented policies and procedures.

·         Documented and maintained current procedures.

·         Tracked and managed all software in development and production using Turnover from Soft Landing Systems.

·         Turnover Administrator.

 

PMI / Delta Dental Cerritos, CA

(October 1997 – January 1999)

Quality Assurance Analyst on IBM AS/400

·         Tested new and modified programs.

·         Close interaction with programmers and the user population.

·         Tested user functions and procedures that were newly created or modified by the programming staff.

·         Trained user on new and modified programs.

·         Created test plans, scripts and documentation for programs being tested.

·         Turnover Administrator.

·         Installed upgrade of Turnover to development and production machines.

 

Barnes Wholesale Drug Inc Inglewood, CA

(January 1996 – September 1997)

Supervisor of Operations on IBM AS/400

·         Supervised a staff of two operators.

·         Managed and maintained daily operations.

·         Maintained and updated all documentation.

·         Serviced and maintained hardware.

·         Assisted users and customers with various technical problems over the phone as well as within the building.

·         Processed daily, weekly and monthly jobs.

·         Ordered and applied new PTF’s for the system.

·         Installed new version of operating system / from VR3.1 to VR3.2.

·         Ordered and installed all new PC’s and Terminals.

·         Maintained and updated hubs, patch panel and all associated cabling. 

·         Maintained and inventoried all I.S. equipment.

·         Managed the installation of New AT&T/Lucent Phone system along with 3 new T1 lines.

 

Beech Street Irvine, CA

(May 1995 – January 1996)

Operator on IBM A/S400, 320, 300, F80

·         Trouble shooting systems problems and helping users with various technical problems.

·         Documented, maintained and performed all AS/400 operations.

·         Performed EDI transmissions and transactions.

·         Maintained communications and hardware peripherals for local and remote locations.

 

Countrywide Funding Corporation Pasadena, CA

(September 1992 – January 1995)

Operator on IBM AS/400, F97’s and F90’s

·         Trained, assisted and supervised weekend operators.

·         Monitored consoles on five, on-line systems.

·         Device connection with Type ll and Twinaxial cable’s.

·         Installed 5494 controllers, IBM 4028, HP 2, HP 3, and HP 3si printers along with IBM 3196 and 3476 terminals to the AS/400.

·         Assisted users with various problems over the phone.

·         Responsible for daily and weekend transmissions on manual and automatic data lines to various banking institutions.

·         Performed daily and weekend backups of all systems.

·         Performed batch processing, printing, and distribution of reports.

·         Implemented new inventory system for tape library.