Candidates About

Madhavi Mishra                                                                                                    

Summary:

• 8+ years of professional IT experience and 4+ in Salesforce.com CRM platform using  as Developer and administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced in creating various Page Layouts profiles and configured the User permissions based on the organizational hierarchy.
• Experience creating custom objects and integrating existing desktop.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products as per client’s need.
• Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Designed custom formula fields, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.

Business Analyst :

• Good experience in working with business teams and coordinating requirements.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client’s business requirements and processes through document analysis, workshops, and workflow analysis.
• Conduct  levels of testing including functional, user acceptance, integration and performance to verify the client’s needs are met.
• Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Education:

• Master’s degree:  General, San Francisco State University, 2007.
• SAS Certification:

                      SAS Certified Base Programmer using 9: Certificate Serial # BP047221V9

               SAS Certified Advance Programmer using 9: Certificate Serial # AP013880V9

               SAS Certified Clinical Trails Programmer using 9: Certification Serial # CTP000894V9       

• Sales Force  Certification:  SalesForce Admin Certified ( CERTIFICATION NUMBER: 8675883)
• Sales Force  Certification:  SalesForce Certified  App Builder  ( CERTIFICATION NUMBER: 10759922)
• Salesforce Certification: Salesforce Certified Sales Cloud Consultant (CERTIFICATION NUMBER: 17000299)

Google,Mountain View ,CA(Contractor),                 Nov ,2016 to till date

Client: Tek Global

System Admin II/ Business Analyst

• Working as SalesForce Admin in Google Channel Sales Operation Group.
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements
• Developed workflows, Validation Rules, Cases and approval processes for various policy managements
• Configured profile based security on Object/Field Level
• Involved in daily stand up meetings to discuss the progress of work.
• Created page layouts, search layouts, custom links, and related lists
• Experience in working with config Workbook.
•  Web-to-case, Email-to-case in Lead and Case management.
• Experience in Data migration from  Excel  Systems using Apex Data Loader
• Experience in generating Reports, Dashboards, customized Reports and analyzing the data.
• Implemented Picklists, field dependencies, lookups, junction objects, master detail relationships and formula fields to the custom objects.

Business Analyst:

• Responsible for creating, managing, and delivering of required documents for application.
• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships.
• Work with end users and management to document, design, test and deploy complex processes.
• Prepare training material and provide in person training, and also training via web conferencing.
• Monitor new Salesforce released features and functionality to provide recommendations for process.
• Conduct business analysis by working with end users to identify system, operational requirements.

Cellerant Inc, San Carlos                                                  Aug 2010 to NOv2016

Salesforce Associate

In Cellerant Inc ,I gather requirements and partnered with various development teams through to delivery. I also have hand-on in creating new custom objects, creating validation rules, workflows, assigned fields, designed page layouts, and custom tabs and components in Salesforce.

Responsibilities:

                        3+ years of professional IT experience as a Salesforce Admin and Business Analyst

• Involved in Salesforce.com application setup activities to meet the functional requirements
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements
• Involved in creating the Epics and stories for each requirement items and prioritize them after discussing with product manager.
• Involved in daily stand up meetings to discuss the progress of work.
• Created page layouts, search layouts, custom links, and related lists
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields
• Designed and developed Apex classes,  Visual force pages and Apex triggers
• Developed workflows and approval processes for various policy managements
• Configured profile based security on Object/Field Level
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Business Analyst :

• Prioritize and manage projects and initiatives in accordance with the requirements of business needs.
• Delegate project roles and managed deadlines.
• Collaborate with Business Sponsor to define scope of projects and timelines associated with completion of project.
• Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Gather, document, and analyze data and information; develop and execute training materials and training activities to high-level operators.

Theranos, Palo alto                                              JUN 2007 - May 2010

SAS Consultant

Responsibilities:

• 3+ years of professional IT experience as a SAS/ Statistical programmer with the experience in statistical programming in various phases of clinical trials working for Pharmaceutical companies.
• Experience in Statistical Analysis, Reporting and Clinical Data Management involving analysis, design, development, testing.
• Experience in SAS/BASE, SAS/MACROS, SAS/STAT, SAS/GRAPH, SAS/ACCESS and SAS/SQL.
• Expertise in BASE SAS procedures like PROC SQL, PROC IMPORT, PROC PRINT, PROC SORT, PROC REPORT, PROC FORMAT/INFORMATS, PROC MEANS,  PROC GPLOT and more.
• Proficient in importing  data from  SAS System to database systems such as Microsoft SQL and exporting data to generate dynamic reports in HTML, RTF and PDF formats by using SAS/ODS.

Excellent communication skills, a very good team player. Ability to work independently under minimum supervision, in a fast paced environment and under deadlines.