Candidates About

Marquise D. Anderson

PERFESSIONAL SUMMARY

An experienced consultant with a strong affinity for network management. Possessing efficient troubleshooting technique and excellent working knowledge of networking technologies; committed to staying current with the latest developments and systems. Accustomed to maintaining and optimizing projects while implementing new Technologies in a variable work environment. Consistently serving as a motivator and leader to both colleagues and clients that thrives in fast-paced environments. Now seeking a challenging Network or System Engineering position in an organization that can offer extensive opportunities to utilize my knowledge of computer network systems and certifications expertise and further my development.

TECHNICAL SKILLS

Operation Systems:

Windows: XP, Vista, 7, 10

Windows Server: 2008, 2008 R2. 2012 R2

Apple: OSx, Yosemite, El Capitan

Linux: Kali Linux 

Software Applications:

MS Office Suite 2007,2010, 2013, 2016; Bomgar; LogMeIn; Lotus Notes; Novel Single Sign On; Ghost (Imaging Application); Active Directory; BlueJeans; Jungle Disk (Backup Solution); Avaya IP Office Manager; Meraki (Cisco), Remedy; Cisco IOS; Wireshark; Putty; SecureCRT, Wireshark

Hardware:

HP Laptops; Dell Latitude 7000 Series; Canon IR Series; PowerEdge Server 630 730; Power Connect Switches;  Cisco 2811,2851, 3845,3750,3550 3945, 6500, 6800; ASA 5510 Avaya Phone System ; HDX 8000 (Polycom); RMX 1500 (Polycom); Meraki Switches MR34, MR12, MR16, MS220-48, MX80, MX100; MACs,

Certifications Owned: A+, Network+ N10-005, MCTS 70-680, Security+, CCNA R&S

Certifications Currently Pursuing: CCNA Security and CCNA Cyber Ops

RELEVANT EMPLOYMENT

Robert Half Technology Contracted to MGM International Resorts (Contract)                                              June 2016-May 2017 Technical Support Engineer III

Responsibilities: Provide support to MGM servers and network infrastructure.

Duties:

·         Monitors the MGM National Harbor Technical Support Engineer I&II queue, taking action on advanced system or network issues and escalated/high priority incidents while working cooperatively with the Corporate IT Senior Engineering department, National Harbor IT department, and vendors to facilitate correction of incidents and problems.

·         Subject matter expert on system and network technologies, identifies/troubleshoots issues, sets priorities in incident resolutions, resolves/repairs advanced system/network problems, and makes recommendation on problem resolution for issues for wide-scale or prevailing/ongoing issues.

·         Trains and mentors other Technical Support Engineers I and II on servers, networks, operating systems, property applications, and automations tools. Recommends development paths to Lead Technical Support Engineer and/or Director.

·         Partners with Corporate and Regional IT teams to facilitate process alignment, implement datacenter equipment standards, creating standard processes, and installing servers, storage, networking, UPS and other technology equipment throughout the property.

·         Performs troubleshooting and preventive maintenance on servers, network devices, and other infrastructure devices in the data center, IT closets, and across property.  Installs service releases and performs routine maintenance on desktop applications.

·         Create technical documents, includes procedural and policies; ensures a full set of documentation for all systems and networks are updated and maintained, as required.

·         Answers inquiries in person and via telephone, e-mail, and voice-mail concerning the use of computer hardware and software.

·         Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.

Ramarc Solutions                                                                                                                                          March 2015 – June 2016

System Administrator                                 

Responsibilities: Maintaining, installing, and troubleshooting ONE campaign network and Domain infrastructure.

 Duties: 

• Setting up user accounts in both Active Directory and Hosted Exchange Mail Servers. 
• Common AD tasks (account creation/ deletion/permissions/locking/unlocking/ password resets/ creating and moving user accounts in the proper OU’s)
• Creating GPO’s  and linking them to correct OU’s for organization network drives and domain polices
• Monitoring and troubleshooting all network related issues
• Perform daily backup operations, ensuring all required systems and system data are successfully backed up to the appropriate media Installing and racking up new servers, networking equipment, and UPS devices in the server room
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system and application logs.
• Answering user inquiries regarding computer software or hardware operation to resolve problems
• Mobile Device Support/Manager

Dell Services Federal Government (Environmental Protection Agency (EPA) Contract)                      February 2013- March 2015

Senior Client Support Technician

Responsibilities: Providing computer Desktop support on hardware and software issues to end users throughout the EPA organization. Specific responsibilities include the following:

• Provide technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
• Document help desk tickets/resolutions using the Remedy system
• Diagnose problems, train users and provide face-to-face and remote desktop computing support to end users
• Apply software patches / upgrades and respond to user requests as needed
• Administer access controls through user accounts and password management.
• Collaborate with IT team to resolve security weaknesses following system audits and risk assessments.
• Reimage servers and computers ensuring the compliance with the high security requirements
• Learn all software for all IT related systems
• Ensure SLAs for responding and resolving issues are being met
• Provide Blackberry and IPhone support

N.A.S.A (Washington DC)                                                                                                                 January 16^th 2013 – January 25th 2013

PC/Junior Technician (2week contract position)                                        

·         Mapped Printers to Computers.

·         Packed and Unpacked workstations (Printers, Monitors, Computers; Keyboards & Mice)

·         Delegated Job Responsibilities to Team Members.

·         Took detailed notes.

·         Collaborated with team members to improve effectively work progress.

Urban Ed, Inc                                                                                                                                                   November 2011 – January 2013

IT Client Support Intern                                          

·         Work with team members to develop and maintain internal knowledge base

·         Familiar with basic Active directory functions such as user accounts and password resets.

·         Familiar with Imaging hard drives using the Image X application

·         Installed and Configured various internal hardware components

·         Diagnosed and resolved hardware and software issues

·         Familiar with using forums, researching TechNet and Knowledge Bases

·         Earned commendations for teamwork, flexibility and work excellence in providing IT support to my classmates and faculty

EDUCATION & TRAINING

Urban Ed, Inc. Washington, DC                                                                                                   November 2011 – January 2013

IT Help Desk Apprenticeship Program

Certifications Earned: CompTIA A+, MCTS 70-680

·         Operating Systems: Windows XP, Windows Vista, and Windows 7

·         Great at finding and resolving malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance.

·         Experience with the Spice Works Help Desk and Remedy ticketing systems.

·         Ensure SLAs for responding and resolving customer requests are met

·         Tutor high school students on IT basics