Candidates About

 Qualifications highlights

·         Experience in Linux administration across versions of Linux (Ubuntu, CentOS).

·         Fluent configuration/implementation experience in WordPress.

·         Hands-on knowledge of SSH, VMware administration, NFS, DNS, DHCP, FTP and LDAP.

·         Experience in Windows Server administration: DNS, DHCP, Active Directory and Group Policies.

·         Eager to take on new challenges and unwavering determination to deliver high-quality results in a fast-paced environment.

·         Understanding of Chef automation platform.

·         Basic knowledge of Ruby on Rails/PostgreSQL. Deploying to production servers using Capistrano.

·         Hands-on knowledge of Amazon Web Services: EC2, S3 and Route 53.

·         Experience with HTML/CSS.

·         Implementation and management of Casper Suite for Apple device management.

·         Understanding of bash scripting.

·         Experience using git basic commands.

Relevant Experience

persado, New York, NY                                                                                2/15 – 9/16

Systems Administrator

• Managing enterprise IT infrastructure: VMware Servers, NAS, Backups and Networking equipment.
• Amazon Web Services management.
• Windows Server, Active Directory administration.
• Managing telephony system using VoIP 3CX.
• Supporting a hybrid environment: Mac OS X/Linux/Windows.
• Managing cloud applications - Google Apps/Office365/Salesforce/etc.
• Supporting remote users located internationally and across the US.
• Using simple bash scripts to manage Mac OS clients.
• Managing user accounts, permissions, email, anti-virus, file sharing.
• Tracking and route problems and requests and document resolutions.
• Managing/Configuring Cisco Video Conferencing systems.
• Resolving application problems, handling virus situations, and troubleshoot and maintain software and hardware.
• Working on different projects assigned by IT director.
• Implemented and managed JAMF Casper – tool for Apple device management: Computers and Mobile devices.

Fareportal, New York, NY                                                        10/11 – 2/15

Technical Support Engineer

• Management of Active directory using Windows Server 2003/2008/2012.
• Management of Cisco IP phones using Cisco Unified CM Administration for call center.
• VMware vCenter administration.
• Working independently, under pressure and self-motivated.
• Supporting and managing Windows 7/8 and Mac OS X.
• Liaising with all IT teams/locations to improvise ideas and make IT processes better.
• Working closely with senior IT Security manager to meet PCI compliance regulations.
• Implemented and currently manage Google Apps for Business.
• Managing VOIP using Asterisk FreePBX.
• Assisting in data center operations.
• Providing system administration and technical support to all office locations.
• Managing VLANs using Juniper switches.
• Inventory control of all IT equipment in New York office.
• Implemented and currently manage McAfee ePolicy Orchestrator 4.6.0.
• Work closely with Finance for PO and other compliance processes/requirements.
• Managing IT Support team: Assigning tickets to engineers, making sure tickets are resolved within SLA, increasing customer satisfaction, and optimizing resources.
• Implemented and currently manage server backups using Symantec System Recovery 2013.
• Managing wireless access points using Aerohive Networks.
• Patching all US workstations to maintain PCI compliance.
• Working with vendors for purchasing IT equipment.
• Taking escalated issues by IT Analysts.

ITPro Helper, New York, NY                                                                                    11/08– Present          

Freelance IT Consultant

·    Implementing ecommerce websites using Magento running on a LAMP (Linux, Apache, MySQL and PHP) server.

·    Setting up networks for small business including wireless networks.

·    Providing web presence using WordPress running in a Linux environment.

·    Providing server operations for both Linux and Windows.

·    Managing web hosting, email accounts.

·    Managing Amazon Web Services for ecommerce websites.

French Culinary Institute, New York, NY                                                        4/10 - 10/11

IT Support Analyst

• Providing day-to-day desktop support to more than 250 users.
• Diagnosing, troubleshooting and resolving problems of supported software and hardware including servers and network issues.
• Answering, evaluating, and prioritizing incoming calls, emails, and requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• Monitoring systems and escalating problems thru to resolution.
• Logging, troubleshooting track and documenting all problems to a successful conclusion.
• Installing personal computers, software and peripheral equipment.
• Imaging and rebuilding workstations with new operating systems using Norton Ghost.
• Performing routine distribution, installation and upgrades of applications.
• Participating in any other IT projects as assigned by the IT Manager.
• Providing support for chef’s demonstrations using audio and video equipment.
• Managed user’s accounts in Microsoft Active Directory.
• Managed tape backups using Symantec NetBackup and EMC Data Domain backup appliance for replication.
• Managed Multimax security management software for controlling access and badge creation for personnel.
• Configuring Microsoft Exchange accounts.

Behavior, New York, NY                                                                                              03/07–09/08

Systems Administrator

·     Installed and managed WordPress and MediaWiki Sites.

·     Created and managed staging websites and FTP accounts.

·     Managed open source bug tracking system – Mantis.

·     Provided support in a mixed environment for more than 50 users.

·     Managed Mac OS X Server file server.

·     Managed Windows Server 2003, including Application, File, DNS, and Terminal services.

·     Deployed and managed virtual Linux (Ubuntu and CentOS) staging servers for developers using VMware.

·     Installed and managed network printers.

·     Configured email accounts (IMAP, POP, Exchange) using Outlook and Mail for Mac

·     Performed daily and weekly backups using Retrospect and Exabyte backup appliance.

·     Managed firewall SonicWall TZ170.

·     Set up conferences using videoconference software (Polycom PVX).

·     Installed and managed Google Mini search appliance.

GoodTemps, New York, NY                                                                               02/06–02/07          

Computer Support Technician

·         Supported over 200 users located in NY and NJ offices.

·         Provided support for software, printing, and network access issues.

·         Installed, setup, and maintained LAMP Server with MediaWiki for knowledge base intranet.

·         Identified and implemented technologies and methods to help disabled job applicants take assessment tests.

·         Set up workstations for new employees: set up MS Outlook accounts for Exchange, ensured network connectivity, installed and tested all hardware and software.

Certifications

LPIC-1: Linux Server Professional Certification

Language Skills

Bilingual (English and Spanish)

Education

Monroe College, Bronx, NY

B.A., Computer Information Systems, April 2004

 Academic Honors:  President’s List, 3.8 GPA

Borough of Manhattan Community College, New York, NY

A.A.S., Computer Programming, December 2002