Candidates About

Andre l. Spears

SUMMARY

Broadcast Engineer specializing in post-production and OS X environments with nine years of experience working for various clients in the areas of IT support, Engineering and video production. Im a effective communicator and leader who can prioritize multiple projects under tight deadlines, working both independently and within a team setting.

TECHNICAL SUMMARY.

Operating Systems: Mac OS X (10.5 - 10.11), OS X Server (10.6 - 10.11)

Windows XP/Vista/7/2003 server/2008 server/2012 server;

Applications: MS Office 2003/2007/2008/2010/2011/2016, Suitcase Fusion, Altiris, Juniper Network, Adobe Acrobat/Photoshop/Dreamweaver/Flash, various anti-virus suites, Xcode, Telestream Vantage, Venice, FrontPorch Diva

Mobile Devices: Blackberry, Iphone, Android, Ipad

CERTIFICATIONS

A+, Network +, Lexmark, HP, Lenovo Desktop & Laptop, ACA 10.7, ACA 10.8, ACSP 10.8

Jamf CCT (Certified Casper Technician)

EXPERIENCE

Entertainment Systems Engineer

NBC Universal, NY

5/2015 - Present

• Provide hardware and Mac OS X 10.6-10.10 support, creative application support, and SAN connectivity for over 250 fibre-connected clients and servers for three live shows and five multimedia marketing divisions
• Administered and imaged Mac workstations utilizing JAMF Casper Suite (CCT Certified)
• Zoned Brocade and Q-Logic fibre channel switches as well as patched client fibre and ethernet
• Experience in a post-production facility with exposure to media ingest/playout/transcode systems and media delivery workflows.
• Fluency with the design and implementation of disk and LTO-based backup/archive strategies and related hardware/software (Oracle Diva, Archiware P5, Quantum and SpectraLogic Libraries)
• Experience with enterprise user administration and identification/permissions management in a shared-storage environment (Active Directory, Open Directory, POSIX/ACL-based permissions)
• Experience with SAN/NAS infrastructure/protocols, block/file storage fundamentals and best practices, specifically fibre channel fabrics and zoning (Hitachi, Brocade, StorNext/Xsan, RAID configurations, Host adapters)
• Expertise in configuring management utilities (Casper, ServiceNow)
• Collaborated with end users to improve automation and digital delivery processes
• Managed inventory and software licensing
• Build and support OS X Servers (10.8 – 10.10)
• Build Mac VMware vSphere 6.0 servers

IT Analyst

NBC Universal, NY

6/2013 – 5/2015

• Provide technical assistance, guidance, troubleshooting and repair through level 2 support and work with internal experts and vendors to resolve level 3 issues.
• Configure, install, monitor and maintain clients Mac computers, software and support the mobile workforce which includes iPhone, iPads & blackberry devices
• Provide on the spot training to end users.
• Consult with and make recommendations to IT on the selection of hardware and software products to address business requirements while maintaining published IT standards.
• Consult with internal IT Teams to represent clients technical interests for project planning and standards development.
• Support users via email, phone, remote and deskside
• Resolve tickets using HP Service manager and recently service now
• Use Jamf Casper suite to manage Mac computers and package applications with composer

Level III Mac Support

IMG WORLD, NY

11/2012 – 6/2013

• Exceptional experience supporting microsoft exchange server 2007, creating and deleting user accounts, managing storage quotas and databases
• Experience using active directory to lock/unlock accounts, reset passwords, OU management etc.
• Experience connecting mac systems to window shares using the SMB protocol
• Support Mac OS X 10.5 – 10.8
• Knowledgable on service now and remedy ticketing system
• In depth experience supporting Mac Pros, Macbook Pros, iMacs, Iphone, Ipad, and PC computers
• Provide in depth support for MS office 2007 for PC and office 2008, 2011 for Mac
• Provide support to 3000 users via deskside and remotely using SCCM and apple remote desktop
• Managed, Tracked and ordered IT purchases from muliple vendors
• Work with off-shore team to resolve difficult IT issues dealing with Servers and network infrastructure.
• Setup and configure blackberry’s using blackberry enterprise server – Password resets, activations, syncing etc.
• Create custom Mac images for deployment to new macs and to resolve O.S. issues
• Package applications using Jamf Casper Composer
• Bind Macs to Active Directory
• Provide user training for a variety of Apple/Macintosh hardware, software and devices.
• Travel to multiple sites in New York for indeoth troubleshooting.

IT Engineer                                   

Code And Theory, Soho, NY                         

2/2011 – 10/2012

• Support over 130 users in the company New York and San Francisco office
• Setup and configure Lion & Snow Leopard servers with open directory, jabber, mail, ical, profile manager and wiki
• Manage and setup iomega 16TB Raid 6 SAN unit
• Setup, configure and maintain cisco 7965, 7962, 7937 voip phones
• Create custom system images using system image utility, deploy studio and casper suite for setting up new employees and resolving OS issues
• Setup and configure mulitple Apple TVs to take advantage of Airplay
• Administered kerio mail server by setting up and deleting user accounts, creating resources, checking security and error logs and resolving any potential issues  
• Provide support for various software including adobe CS5, microsoft office 2008/2011, apple mail, ical, font explorer x and other business applications
• Google Apps for business support
• Use helpspot ticketing system to keep track and resolve all employees issues averaging 6-10 tickets per day
• Diagnose and fix all leopard, snow leopard and lion software issues and all hardware issues on macbook pro’s, imac’s, mac pro’s, macbook air’s and mac mini’s.
• Provide extensive network support including creating custom cables, setting up server racks, configuring patch panel, setting up netgear and cisco switches.
• Setup, configure and support mobile devices such as iPhone, iPad, Android and Blackberry.
• Discover and test new technologies that would increase the companys efficiency.
• Work closely with Co-Founders, CTO and other executives of the company to provide priority 1 support and to train them on new technologies that will help their work flow

Level 3 Mac Support Technician  

ATOS @ Hoffmann-La Roche                               

2/2010 – 2/2011 (Contract)

• Primary support technician for 400 employes using over 500 apple products including Iphone, Ipad, Mac pro and Macbook pro.
• Used HP service manager ticketing system to monitor and resolve all employee issues.
• Diagnose and repair all software and hardware issues including changing logic boards, memory, lcd’s and hard drives
• Maintained up-to-date images for Mac systems and recommending changes based upon new software releases and compatibility/supportability of versions
• Monitor and maintain apple and window servers to prevent minimal downtime to our users
• Provided Software support for applications such as Suitcase fusion, Adobe CS5, Microsoft Office 2011, Quark express, os x leopard, os x snow leopard
• Windows 7 migration- Currently the lead technician in the rollout of 2,000 windows 7 desktops & laptops installed with office 2010 and other business applications (Altiris, Juniper Network, etc.)

EDUCATION

College                             SUNY Farmingdale, Farmingdale, NY                  8/2004 - 5/2008

Diploma                                 Westbury High School                                 9/2000 – 6/2004