Candidates About

George Coates

 Application /Production/Support Analyst

Analytical, innovative, and hands-on IT professional, with extensive experience in all facets of application development life cycle, from initial analysis and conceptual design to implementation, quality review/testing, and enhancement

Effective leader and concept-to-execution driver, with proven adeptness in supporting Oracle/SQL environment; known as subject matter expert in full life cycle development methodologies, including Agile practices. Armed with strong technical and management abilities; skilled at identifying and addressing business/system requirements, developing test cases, and implementing technical business solutions. Equipped with excellent communication skills, combined with expertise in project coordination as well as strong technical reporting and documentation.

Contingency Planning and Execution ~ Risk Assessment and Mitigation ~ Process Improvement ~ Change Management

Application Installations and Configurations ~ End-User Support and Management ~ Cross-functional Leadership

Wells Fargo & Co. Charlotte N.C

Systems Support Analyst IIII

 - Assist with implementation of Operating System and Application Performance Monitoring on 400 Windows and   UNIX       servers. Robust server Operating System, and Software Delivery Lifecycle experience.

- Efficiently manage and centralize Patching and Vulnerability remediation activities to keep all Retirement servers and   applications fully compliant with Wells Fargo Policies, minimizing operational risk and vulnerability exposure.

- Communicate project status to all levels of Retirement Technology management.

- Identifies gaps in current technology process and recommends changes to assure SLAs can be supported

- Develops documentation, participates in the development of department technical procedures.

- Acts as an escalation point for application support and troubleshooting of issues and/or production applications or system problems for various front-end applications, downstream and upstream applications.

- Assist with configuration, testing and maintenance. Assists and performs troubleshooting for applications, databases and system related problems that involve any of the application servers, web  servers, process schedulers, and third party software and application modules.

Insight Global § Vienna, VA

–        Offered technical assistance with the implementation of the Veterans Affairs self-service portal to ensure communication throughout the department, while optimizing platforms into lower costs.

–        Collaborated with the team to identify and resolve technical issues within a distributed Linux environment.

–        Leveraged skills in navigating systems and evaluating data/logs in Oracle/SQL environment.

–        Demonstrated strong command in utilizing SQL and Oracle Command Center in analyzing various SQL queries on Oracle.

–        Created formal documentation on assigned systems and processes; perform capacity planning; administer identification of patching requirements, configuration management, and regular formal reporting on performance.

–        Functioned as liaison with business users to coordinate the incident and problem management processes and with root cause analysis.

–        Contributed key inputs to the design and documentation of system parameters and formats, including guaranteeing hardware and software systems compatibility and modifying system parameters based on existing and projected computer capacity and capabilities.

–        Enhanced existing systems and revised procedures to accurately fix deficiencies and maintain effective data handling, conversion, input/output requirements, and storage.

Fannie Mae § Herndon, VA

–        Played a key role as an integral member of CCP Support Team for the entire SDLC of the CCP application.

–        Observed strict adherence to standards and processes as well as stability of production applications within the user acceptance testing through participation in design reviews.

–        Conducted system shutdowns and reboot and assigned jobs on ice or on hold using Autosys scheduler.

–        Made use of Remedy ticketing system to identify and resolve user incident issues, while developing Commercial Risk and Quality Standard (CRQs) for system changes.

–        Rendered technical assistance with DBmods and performed file validation and comparison using Oracle WebLogic server and GemFire.

–        Administered application releases requiring testing of Autosys jobs, UNIX, and Database Script, while maintaining interaction with business teams.

–        Handled and updated user documentation; facilitate training; and conducted vi editing command for shell scripting.

–        Maintained interaction with various teams, including the Development Group, UNIX, SOA, UAT Developer, and Data Caching Services teams.

–        Took charge of executing file transfers between Linux, UNIX, Active Directory, and web servers.

–        Performed on-call support to over 100 hosts and 10 business systems in UNIX/LINUX and Windows NT environments and acted as administrator of the web servers, such as Apache, WebLogic, and Tomcat (J2EE applications).

–        Proactively participated in stakeholder discussions for user documentation updates and training in close coordination with Development, User Testing, Infrastructure, and Project Management teams.

–        Made major contribution in the development and implementation of more than 200 KA articles in Primus ATG for central credit pricing.

United States Pharmacopeia § Rockville, MD

–        Served as technical lead analyst for front-end administration.

–        Keenly assessed and developed resolution for USP line of electronic products to mitigate customer business impact.

–        Displayed competency in troubleshooting and triaging issues as well as in fixing issues to maintain production system operations.

–        Handled placing of job on hold for system reboot and application validation, while serving as liaison among Development, Network, and Web teams as well as Publications and QA Team for conflict resolution.

–        Effectively delivered application support for over 600 internal and external customers locally and internationally and promptly responded to approximately 35 to 45 Remedy tickets and 30 phone calls.

–         Spearheaded projects and drove initiatives to ensure workflow processing and continuous system uptime and functionality availability.

–        Provided comprehensive responses to technical inquiries, such as installation, setup, use and error messages in USP electronic products.

–        Drafted technical standard operating procedures (SOPs) documentation and designed flowcharts for visualization of all workflow processes.

Thomson Financial Corp, Asset Management, Banking, and Research § Rockville, MD

Blackboard Inc. § Washington, D.C.

Bachelor of Science in Information Systems, 2015 | Strayer University, Rockville MD

Novell Certification | Microsoft Certified Solutions Expert (MCSE)

Certified Helpdesk Professional | HDI Certified Customer Service

HTML Application Development | UNIX | JavaScript | Crystal Reports | Windows 7 Oracle | Solaris 10

Communication and Leadership Development |Toast Masters International

Government Privacy and HIPAA Focused Training

Government Information Security Role-Based Training for IT Specialist (WBT)

Veterans Administration Privacy and Information Security Awareness and Rules of Behavior

Emergency Preparedness: Veterans Administration Personnel Accountability System (PAS)

Mid-Town Youth Academy | Hillcrest Boys Club | Anthony Bowen YMCA

Latin Connection Boxing

Volunteer Mentor, Youth Counselor, Big Brother, Boxing Trainer, and Tutor