Candidates About

 

David R. Brock, Jr.

SKILLS & ABILITIES

●   Excellent proficiency in the following areas:

o      Microsoft Windows operating systems (including troubleshooting, programming, installing, editing).

o      Macintosh operating systems (including troubleshooting, programming, installing, editing).

o      Website/Social Media production and maintenance (html, Google Wed Designer, facebook)

o      Telecommunications Systems (3G, 4G, LTE, VOLTE, 5G), SDN ‘s, IoT, and IP Networks. Consisting of installation, integration and maintenance.

o      Productivity programs – PACE, CASPR, IWOS, CTS/AOTS, Swifttrac, Sharepoint, Dropbox, SPSS, NCIC, Microsoft Project, Microsoft Office (Excel, Word, PowerPoint, Access), C, HTML, Adobe Photoshop, Aperture, Logic Pro, Ableton Live, Google (Sheets, Docs, Slides, & Sites), GFTT, P6/PCP, Sales Force, Weaver, Polaris.

o      Program & Project Management

o      Construction and Vendor Management

o      Agile, Scrum, Lean, and PMP methodologies.

o      Staff Training

o      Data Analytics, Big Data and Database Administration

o      Product Marketing / Sales

o      Customer Service

o      Leading, developing, and establishing initiatives for volunteer organizations.

o      Ability to communicate complex ideas clearly.

o      Ability to develop and lead creative teams that develop/implement pioneering products.

 

TRAINING / CERTIFICATIONS

 

●  Workforce 2020 IP Networking

●  Workforce 2020 Agile Program / Project Management

●  AT&T TUniversity Technology Transformation Track

●  AT&T TUniversity Network Transformation Track

●  Harvard Finance Essentials

●  Harvard Business Case Development

●  HAM Radio License

●  AT&T Gigapower Fiber Optics Guru Certification    

           

PROFESSIONAL EXPERIENCE

 

Google Fiber                                      Technical Project Manager                                          May 2016 – Present

 

• Manages technical aspects for the Last Mile deployment of Google's fiber optic network.
• Manages project budgets, installation schedules, production and contractor resource assignments.
• Tracks contractor performance including billing against budget and contract.
• Handles daily updates and feedback required for troubleshooting and internal ticketing system.
• Reports field production and other key metrics on daily, weekly and monthly basis.
• Supervises multiple direct reports that are utilized as field resources.
• Works with and communicates progress to internal stakeholders and ensures that projects are scoped properly and handed off seamlessly for network deployment. Works closely with cross-functional teams including Fiber OSP,ISP/NetOps/Sales/Business/Marketing/Customer Service in coordinating all project activities, resource requirements and business goals.
• Established various reporting practices and databases to increase efficiency of construction crews and increase visibility of day-to-day field operations to upper management.
• Created and ran multiple innovation initiatives to find unique areas of opportunity to reduce operating expenses, improve efficiencies, and improve overall customer experience.
• Volunteered to develop a pool vehicle tracking and maintenance program for Google’s RDU market vehicles.

 

 

AT&T                       Executive Program Management Office (C&E Wireline Southeast)                 2015 – 2016

 

• Analytics of penetration rates for Gigapower. I identified areas where sales were strong and analyzed various layers to determine this performance and how to duplicate these results in multiple markets.

• Liaison between Training and Construction and Engineering (C&E) Outside Plant Engineering (OSPE) Group. Provided logistical management to enable OSPE's to receive the training they required.

• Established a means to identify potential budget over-runs and provide options to prevent the overrun.

• Utilized a FTTX (Fiber to the X) model to provide monthly targets to use for tracking some of our larger programs (LightGig, FTTC, FTTP, FTTH, etc.)

• Standardized the FOO (Forecast of Operations) process to maintain year end budget need.

• Maintains up to date knowledge of wireline operations including; fiber optic standards and utilization, fiber testing, transport methods, telecommunications standards and hardware.

 

 

AT&T                          Specialist-Tech Project Management (C&E Wireless Southeast)                  2014 – 2015

 

• Acted as the Quality Assurance Market Manager for the Southeast Region. Ensured that throughout all initiatives, UMTS, LTE, Microwave, Mods that the standards set forth by AT&T National were upheld by the parties involved doing the work they are assigned.

• Created and managed a program that assists new hires and existing employees with account activations and setup processes.

• Created and managed intricate Excel files that included extensive formulas and formatting to enable end user to have effortless utilization of the file.

• Assisted with projects and programs relating to 3G and 4G (LTE) Cellular Tower Implementation, that are high value long-term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers.

• Worked as the Data Fill Coordinator for the New Site Build team. I gathered data from multiple sources and audited for accuracy while insuring time constraints were consistently met to achieve companies’ point of execution (POE).

• Provided overall direction, technical, and analytical guidance to project and program teams that typically span multiple organizations and also included outside suppliers/vendors.

• Recommended and took action to direct problem analysis resolution.

 

 

AT&T                                          Technical Intern (C&E Wireless Southeast)                                    2013 – 2014

 

• Acted as the Quality Assurance Market Manager for the Southeast Region. Ensured that throughout all initiatives, UMTS, LTE, Microwave, Mods that the compliance standards set forth by AT&T were met.

•  Utilized internal ticketing system (AOTS) to dispatch field technicians and maintain database of work cycle times.

•  Worked seamlessly with outside construction and integration vendors to troubleshoot and resolve issues in most cost effective way.

 

The A/C Team                          Office Manager & Technician Assistant                      March 2012 – Dec 2012

 

●  Responsible for maintaining records of day-to-day activities including; invoices, purchasing, & productivity.

●  Met with customers to discuss various HVAC systems that would best fit their needs and budget.

●  Developed spreadsheets, business cards, forms, and advertisements.

●  Provide technical and troubleshooting assistance.

 

 

Outstanding Car Detailing                                         Owner                                                                2011 – 2013

 

●  Started an automotive reconditioning business in 2011.

●  Brand developed by incorporating customer's desire for exceptional car care and the business name of Outstanding Car Detailing into the slogan, "We're OCD about your car!"

●  Designed various logos to represent the brand with graphic design software.

●  Designed and implemented a website where customers could view pictures of previously performed work, view services offered as well as schedule appointments.

●  Created a Business Facebook page to promote the company through social media as well developing ads for various campaigns and promotions throughout the year.

●  Incorporated QR Codes into promotional materials to facilitate connection with company Facebook profile.

●  Researched various products and chemicals on the market to achieve an average of 7% cost per vehicle for product usage, while being able to maintain a high level of satisfaction from the customer.

●  Developed an extensive client list to include repeat customers as well as a movie vehicle from the set of Iron Man 3 while it was shooting in Wilmington, NC.

 

Wilmington Nissan                                          Reconditioning Manager                                            2010 – 2011

 

●    Responsible for maintaining efficiencies and operating costs of Detail Department while providing outstanding customer service.

●    Supervised, hired and trained detailers on various products and services to exceed Nissan standards for new and used vehicle delivery.

●    Designed and implemented a digital vehicle inventory tracking program.

●    Designed and implemented a productivity tracking system.

●    Established and maintained vendor relationships.

 

            New Hanover County Fire & Rescue, Wilmington, NC                 Firefighter / Engineer                   2008 - 2010

 

●    Responsible for the reduction of the risk of death, injury, and property destruction by natural and manmade causes.

●    Consistently improving knowledge, skills, and abilities in order to improve effectiveness of services provided to the community.

●    Worked in a team-oriented environment on a day-to-day basis to accomplish various tasks.

●    Elected to be class President in Fire Academy.

●    Repaired and maintained computers and communication equipment.

 

UNCW Campus Recreation, Wilmington, NC                               Building Manager                            2006 - 2008

                                                                                                               Safety Instructor                             2006 - 2008

                                                                                     

●  Responsible for the daily operations of the Student Recreation Center.

●  Supervised more than 30 employees. Maintained communication between all areas of the center and resolved any employee issues.

●  Trained staff on CPR /AED, First Aid, and PDT.

●  Operated and programmed the access and control system for the Campus Recreation Facility.

 

Interior Magic, Inc., Wilmington, NC                                           Account Representative                 2007 - 2008

 

●  Responsible for maintaining product integrity across the various accounts including major car dealerships in South Eastern North Carolina and North Eastern South Carolina.

●  First employee to be placed into newly open Account Representative position. Ensured that processes were carried out in a uniform basis in accordance with company standards, requiring a high level of attention to detail.

 

  

Wilmington Police Department, Wilmington, NC                           Police Cadet               Jan. 2006 – Oct. 2006

                                                                                                      IT Engineer                       

●  Installed desktop workstations and mobile data terminals in police vehicles.

●  Installed Pistol Records Management System and Computer Aided Dispatch (CAD) software programs.

●  Responded to end-user requests and provided trouble shooting guidance and problem resolution.

●  Provided instruction and training on newly installed hardware and software programs.

 

 

VOLUNTEERISM

 

AT&T oxyGEN                                      National Chair: Attract Initiative                           Jan. 2016 – May 2016

           

• Responsible for attracting candidates to AT&T for employment that represent the qualifications currently desired by AT&T staffing and oxyGEN.

• Works with University Relations, External Affairs and Human Resources to achieve desired results.

• Charged with creating National Programs for oxyGEN that can be implemented on a regional level to assist with attracting potential employees to AT&T and current employees to oxyGEN.

           

 

AT&T oxyGEN                                  President for North Carolina                                                  2015 – 2016

 

• oxyGEN is an Employee Resource Group dedicated to attracting, retaining, and developing future leadership at AT&T.

            • I took the inactive North Carolina Chapter and developed a Board, Staff, and engaged the membership.

            • I more than doubled our total NC membership to 198 in the first year.

            • We participated in community outreach, fundraising, and charity events. We also hosted Ask the Expert conferences that allowed ATT’s young talent to ask seasoned professionals questions about their careers and mindsets.

            • I participated in the Annual Employee Resource Group Conference in Dallas, TX.

• I received the 2015 oxyGEN National Spirit Stick for my accomplishments with this Chapter.

 

 

 

 

American Red Cross                               Disaster Services Technology Volunteer                         2011 – 2015

 

• Responsible for handling, setting up, and taking down various equipment including; VOIP phone systems, computers, networks, satellite communication equipment, and two-way radio communication equipment.

• Worked in hazardous environments that many times are in the initial stages of recovering from a natural or manmade disaster.

 

 

            Federal Point Fire & Rescue, Wilmington, NC                             Firefighter                                  2005 - 2008

 

• Responsible for preserving life and property by suppressing fires, preventing fires and hazardous situations, responding to medical calls, and educating the public about fire safety and prevention.

            • Received the Rookie of the Year Award – 2005

            • Received the Most Improved Award – 2006

            • Other certifications obtained through the Fire Department include: NC Firefighter 1&2 Certification, PADI Open Water Diver, Haz-Mat Operations, and Amateur Radio Operator License.

 

EDUCATION

B.A., Sociology, 2008

B.A., Criminal Justice, 2008

University of North Carolina, Wilmington, NC.

 

B.S. Industrial Engineering (College Transfer Program), 2013

            NC State, Raleigh, NC & Cape Fear Community College, Wilmington, NC