Candidates About

Technical Project Manager/Agile Scrum Master                                                                   (May 2014 – Present)

AT&T, Middletown NJ

• Responsible for spearheading a team of 15+ employees of AT&T’s Provisioning Automation Layer (PAL) and IP Service Activator (IPSA) applications which formulates the provisioning & activation layer (OSS Service Fulfillment) respectively and delivers the required configuration on Cisco CE routers.
• Facilitate scrum ceremonies/events – Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective for two scrum teams at the same time. Ambassador for the Scrum of Scrums meetings.
• Manage both Waterfall & Agile ceremonies utilizing CA Agile Central/Rally & TDP applications and all kinds of defects (ST/BST/PVT/Production) using HP ALM (Quality Center).
• Protect development team from outside distractions, remove impediments, assessing project issues, areas of risk and developing mitigation plans helped the team to deliver 20% of user stories before time.
• Develop, maintain, track, and manage a high-quality, integrated project plan to enable accurate reporting, decision making and periodic review with management.
• Work closely with product owner for backlog management, grooming sessions and continuous delivery of product features.
• Manage vendor and cross-functional team relationships to ensure the highest level of product delivery.
• Track and communicate scrum metrics including team velocity and sprint progress (sprint burndown)
• Control project scope, prioritize requirements and obtain sign-off from all stakeholders on various specification documents.

Quality Assurance Manager                                                                                              (March 2012 –April 2014)

AT&T, Middletown NJ

• Led 10+ person quality assurance team in the onsite-offshore model, including interviewing, onboarding, training, mentoring, periodic performance reviews, and release for AT&T’s PAL/IPSA Application.
• Mentored team for various quality assurance activities – test estimation, test strategies, test plans, test suites, test cases, requirements analysis, risk-based analysis, test reporting/package, defect management using HP ALM/QC and quality signoff in Agile & Waterfall SDLC methodologies.
• Pushed for improvements in software development practices to increase software maturity prior to delivery to quality assurance team by integration of quality assurance engineers with development team and system engineering team results in 15% reduction of system testing defects.
• Built a cohesive test team who shared best practices, test responsibilities, and supported reuse of test cases. Increased test coverage and efficiency without increasing test engineer headcount.
• Ensured that test activities are aligned with the Project Plan and ensured timely delivery of testing milestones for System Testing (ST), Pairwise Testing (PWT)/Interface Testing, Business Scenario Testing (BST)/End to End Testing (E2E), Production Validation Testing (PVT), Regression Testing.

Sr. Quality Analyst                                                                                                            (April 2011 –March 2012)

AT&T, Middletown NJ

• Participated in User Requirement workshops and understood the business process flow of the requirements, solution proposed for Service Delivery Systems & configuration of various Cisco routers based on requested network features.
• Crafted High Level Test Cases (HLTC) from the baseline requirements and design specification.
• Designed Test Plans, Test Suites and Detailed Test Cases (DTC) using HLTC and design documents.
• Conducted Internal and External Walk-Through for Test Plan, HLTCs, and DTCs with key stakeholders.
• Developed Requirement Traceability Matrix by mapping the scenarios, HLTC, DTC with the requirements.
• Planned and prepared the data required for executing the Detailed Test Cases.
• Executed the planned Detailed Test Cases and used HP QC/ALM Tool to track and monitor the entire defect life cycle. Generated various Test Progress reports and distribute it to key stakeholders.
• Performed System Testing, Regression Testing, Pairwise Testing (PWT) and supported Business Scenario Testing (BST)/End to End Testing (E2E), Production Validation Testing (PVT) for various projects.

Business Analyst                                                                                                                     (July 2007–April 2011)

Tata Teleservices Ltd., Mumbai, India

• Joined National Network Operations Center (NOC) as a Business Analyst for OSS Service Assurance systems – Fault Management (OSI NetExpert), Performance Management (Vallent Metrica), Trouble Ticketing (BMC Remedy),Service Quality Management (OSI Neon) & OSS Service Fulfillment systems- Network Data Discovery (NMSWorks Cygnet),Network Element Inventory System.
• Conducted feasibility study, performed scope analysis and translated business user concepts & ideas into comprehensive business requirements and design documents.
• Facilitated Functional and User Acceptance Testing (UAT).
• Conducted JAD sessions with management, SMEs', Vendors, NOC users for OSS Tool Transformation program & created RFP documentation and scoring model for evaluation of vendor responses.
• Prepared training materials, user manuals & conducted training sessions for users, support teams.
• Designed application to collect Network Elements information & interfaced it with various OSS Systems.
• Interfacing various OSS Systems to each other and with other IT Systems.

Telecom Network Engineer                                                                                                 (April 2006 – July 2007)

Reliance Communication Ltd., Mumbai, India                                 

• Contributed to maintain Lucent BTS & BSC availability above 99.99% for Mumbai Circle Network.
• Improved RAN performance by taking proactive actions based on analysis of BTS performance reports, network faults history, network parameter data, and drive test data.
• Performed retrofit/software upgrade activity in coordination with Lucent SMEs, on-site BTS & BSC fault resolution, preventive maintenance activities, and technical support to field engineers.
• Maintained the BTS & BSC spares using SAP Spare Parts Management.
• Resolved critical RAN faults by co-ordination with NOC/SMEs/TAC/Lucent RTS.

• Project Management Professional (PMP) Certification, Project Management Institute (PMI), 2013
• Certified ScrumMaster (CSM), Scrum Alliance, 2016
• Scaled Agile Framework 4 Certified Agilist (SAFe), Scaled Agile, Inc,2018

·         MBA, Masters In Information Management (MIM), JBIMS, 2011

·         Bachelor of Science in Electronics and Telecommunication Engineering, University of Mumbai, 2005