Candidates About

Shardul Deshmukh

Ø  Veeva/Salesforce Developer/Administrator with 10+ years of experience having thorough understanging Force.com platform and extensive knowledge of implementing, customizing and maintaining Veeva & Force.com solutions

Ø  Veeva Certified Administrator

Ø  Salesforce.com Certified Force.com Developer & Advanced Administrator

Ø  Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud & App-exchange applications. Have Thorough understanding of the Salesforce licensing structure and various services offered by Salesforce

Ø  Experienced in configuring Veeva applications using Veeva custom settings, Veeva messages, VMOCs, zvod fields and section signals on page layouts, offline validation rules, sample management, territory management, call activities, change requests, cycle plans, Veeva custom tabs

Ø  Experienced in Veeva Vault administration and content management

Ø  Highly experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers

Ø  Experienced in the customization of Security settings by configuring Organization access settings, Object access, Permission Sets, Field Level Security settings, Roles, Profiles and Sharing settings based on the business requirements

Ø  Experienced in creating and maintaining custom page payouts, custom objects, object relationships, custom fields, field dependencies as per business requirements

Ø  Expertise in designing and configuring Salesforce Business processes, Approval Processes, Validation, Workflow, Process Flows, Assignment, Escalation & Sharing rules

Ø  Experienced in writing batch classes, scheduling Apex jobs, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, wrapper classes

Ø  Hands on experience in unit testing force.com applications using test methods

Ø  Experienced in creating and maintaining unit test documents and training documents

Ø  Experienced in creation and maintenance of SFDC Reports and Dashboards as per business requirements

Ø  Experienced in managing Force.com DEV sandbox, full sandbox and Production deployments using change sets, Force.com IDE and Force.com migration tool

Ø  Experienced Business System Analyst with expertise in understanding business requirements and converting the same in to clear and testable functional / integration requirements

Ø  Strong Requirements gathering experience using JAD Sessions & User Interviews, and preparing functional and integration documents like FRS, IRS & Use Cases

Ø  Certified Software Test Engineer and an ISTQB Certified Professional having thorough knowledge and experience of various phases in the QA life cycle, from Requirement gathering and scoping, planning to execution, Reporting and Defect management

Ø  Expertise in Data warehousing concepts and tools. Hands on experience in using ETL tools like Informatica, AbInitio and TIBCO

Ø  Experienced in working with Agile & V-Model methodologies

Ø  Experienced in conducting organization level and project specific training sessions

Ø  Excellent communication skills and interpersonal skills

Ø  Veeva Certified Administrator - CRM

Ø  Salesforce.com Certified Advanced Administrator

Ø  Salesforce.com Certified Administrator

Ø  Salesforce.com Certified Force.com Developer

Ø  Certified Software Test Engineer

Ø  ISTQB certified professional

Ø  Various Organization level Certifications.

Ø  Numerous Organizational Awards like Valuable Team Player Award, Young Achiever’s Award, Making A Difference Award.

Ø  Created a value add tool using HP Quality Center – Salesforce.com Field Accessibility Test Wizard to test the Salesforce Field Accessibility setting for large objects having multiple record types and multiple page layouts for each profile.

Ø  Numerous Client Appreciations. 

1.  Project: Veeva CRM / Vault

     Client: AbbVie Inc.

     Duration: Nov ’12 – Till Date.

     Technology: Salesforce CRM / Veeva CRM / Veeva Vault – Sr. Consultant

     Responsibilities:

Ø  Work closely with Business teams and various user groups to prepare BRS documents and to convert business requirements in to clear and testable Functional / Integration requirements

Ø  Prepare and maintain FRS, IRS documents & Uses Cases by conducting JAD sessions and User interviews.

Ø  Configure and Customize Veeva CRM application using the Force.com platform according to the requirements

Ø  Manage and fulfill the quarterly enhancements and defect fixes requested by the project stakeholders

Ø  Design, develop and deploy Apex Classes, Controller Classes, Apex Triggers, Visualforce pagees for various functional needs of the application

Ø  Create and maintain custom objects, custom fields, record types, entity-relationship data model, validation rules, business processes, tabs, page layouts to suit to the needs of the application

Ø  Implement and maintain Veeva CRM solutions like Surveys, Approved Emails, Multichannel Activities, Suggestions, Sampling, Group Calls, Acknowledgment of Receipt, Account Plans, Account Timeline, MyInsights, Custom Reports, Medical Inquiries, Inquiry Fullfillment, Cycle Plans

Ø  Work as a Veeva Vault SME - CLM and Approved Email Administration

Ø  Manage CLM, Approved Email and Engage content in Veeva Vault and synch content between Veeva Vault and CRM

Ø  Monitor and fulfill the Service NOW tickets for reports, views, sharing setting changes, data loads, Vault synchronizations, user setup, environment setup, application enhancements created by various stakeholders of the application

Ø  Run and monitor the weekly alignment process implemented using Informatica to maintain User changes, User territory assignments, Account Territory Loader updates, TSF updates and User Product Setup changes

Ø  Create and maintain custom Salesforce Reports and Dashboards

Ø  Create and maintain users, roles, territories, public groups, role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Ø  Manage application security settings based on business and compliance requirements

Ø  Create and maintain Unit Test Document and conduct unit testing for enhancements made to the application

Ø  Document project artifacts on SharePoint

2.  Project: Visa Customer Support Application

     Client: Visa Inc.

     Duration: April ’12 – Nov ’12.

     Technology & Role: Salesforce.com Sr. Developer

Responsibilities:

Ø  Configured and customized company’s customer support application which was based on the Force.com platform

Ø  Interacted with business stakeholders and user groups to get business requirements and implemented the same as part of the application release cycles or mid release change requests

Ø  Created and maintained detailed design document for the application having technical details of the application’s configurations

Ø  Performed detailed analysis of business, functional and integration requirements and designed solutions by customizing standard/custom objects and using other Force.com based technologies like Visualforce Pages, Apex Classes, Apex Triggers and Web Services

Ø  Managed standard objects and custom objects – Fields, Validation Rules, Page Layouts, Record Types, Object Relationships

Ø  Involved in the Salesforce.com Application Setup and migration activities

Ø  Managed Salesforce security settings – User Profiles, Role Hierarchies, OWDs and Sharing settings, Field Level Security settings

Ø  Customized the standard Service Cloud - Case Management to empower Visa’s Customer support team to resolve customer complaints promptly.

Ø  Created and maintained Service console for the support team

Ø  Created custom reports and dashboards based on business needs

Ø  Involved in Unit Testing the application and maintaining detailed Unit Test Documents for every application upgrade release

Ø  Create and maintain training documents for various user groups

3.  Project: Barclays Enterprise Middleware

     Client: Barclays Bank PLC

     Duration: Feb ’10 – April ’12.

     Technology & Role: Data Integration Specialist

     Responsibilities:

Ø  Gathered integration requirements from various components using the middleware layer and drafterd measurable and testable integration requirements

Ø  Created and maintained detailed mapping documents for various interfaces. Prepared high / low level estimates using Test case point estimation method

Ø  Attended daily project status and defect management calls with the client and other stakeholders

Ø  Being an ETL implementation, I owned the most important activity of preparation and maintenance of test data simulating the production environment to enable maximum test coverage. This also included handling test data in EBCDIC format using Abinitio GDE, complex databases, flat files, xmls, CRM systems and MDM systems

Ø  Involved in enhancements and maintenance activities of the data warehouse including tuning, modifying of stored procedures for code enhancements.

Ø  Worked closely with the integration testing team during testing cycle of major enhancement             releases

Ø  Created and tested AbInitio Graphs and Informatica workflows

4.  Project: Openreach Siebel

     Client: British Telecom

     Duration: July’07 – Feb ‘10

     Technology & Role: Siebel CRM Consultant

     Responsibilities:

Ø  Lead a team of 7 over multiple releases in which my responsibilities included sprint planning, test planning, execution, daily/weekly task allocations, progress monitoring, reporting and interaction with higher management and project stakeholders on test issues or concerns.

Ø  Lead testing team in the implementation of agile methodology in the project. This included analyzing demand, calculation of capacity and utilization of the team for each Sprint cycle.

Ø  Prepared cost/effort estimation using TCP analysis for the new change requests and defect fixes which were to be delivered in each Sprint cycle.

Ø  Prepared and maintained Regression and Sanity automation suites using Quick Test Professional.

Ø  Created and executed Manual and Automation test cases for Siebel 7.7 eSales application order management, raised defects and tracked the same to closure

Ø  Successfully played the role of an on-site coordinator after being deputed in the London Client office, according to 95:05 offshore-onsite client business model.

Ø  Actively participated in the Defect Management process by playing the role of a Defect Manager. Was also responsible for defect tracking using tools like HP Quality Center, assigning defect priority and severity, defect reporting and ensuring swift closure of the open defects.

Ø  Actively participate in the post implementation review calls with senior platform Delivery Managers. These emphasize on a retrospective approach and   include scrutinizing comprehensively as to what went right, what went wrong and what could have been done better?