Candidates About

David m. Johnson

CIO, CISO, Vice-President of Information Technology

Accomplished Information Technology Professional with a clear and consistent record of innovation and transformation for enterprise IT in highly complex environments. Skilled in planning, engineering, and implementation of process improvement for enterprise systems, security programs and enterprise architecture to manage high transaction volumes for public utilities, finance, transportation, point of sales, accounting, and office administration. A leadership professional in compliance and auditing for NERC CIP, ISO 27001, SOC1 & 2, SSAE16, HIPPA, PCI, PII and SOX controls.  Adept in planning and administering capital and operating budgets in the hundreds of millions of dollars, negotiating and managing outsourcing and vendor contracts. Earned reputation for recruiting and leading highly motivated and stable teams of IT management and development professionals. Proven ability to identify and capitalize on opportunities to affect efficiencies and cost savings.

IT Strategy & Management · Cyber Security Design, Implementation, and Operations

Cloud Computing · Enterprise Systems Development · Audit Compliance
ERP · CRM · GIS · Mobile Apps · Budget Planning & Administration

High-Volume Transaction-management Systems · Data Center Management
Contract Negotiations · Vendor Selection · Relationship Management
Program Management · Business Development · Quality Control

TVA - Tennessee Valley Authority – Chattanooga, TN 9/2017–present

A corporate federal agency of the United States that provides electricity for business customers and local power companies serving 9 million people in parts of seven southeastern states

Director of Information Technology

Leading a divisional makeover of the Project Management Office and development of an Enterprise Architecture practice to establish TVA’s technology roadmap and cloud adoption.  Provide direction on emerging technology and enterprise adoption options.

· Building an enterprise architecture team conducting analysis, design, planning and implementation, using a comprehensive approach for successful development and execution of strategy. 

· Relaunching the PMO into an Agile development model for rapid release and implementation of deliverables and continuous improvement.

· Developing a strategy for cloud adoption and application rationalization for a reduction in operational costs, overhead and management.

· Provide strategic counsel to executive leadership on future technology trends.

Electric Power Board of Chattanooga – Chattanooga, TN 9/2006–8/2017

A city-owned electric utility, the organization has also initiated provision of ultra-broadband Internet, telephony, and television services via an advanced fiber-optic smart grid.

Chief Information Officer & Security Officer

Recruited and led a team of IT professionals and outsourcing contractors in development and management of new business systems, implementation of cyber security program and IT systems that includes SCADA, CIS, AMI, Smart Grid, Outage Management, CRM, ERP and Fiber to the Home. Establish strategic direction of cloud adoption utilizing Azure, AWS, and vendor provided services for SaaS, PaaS, and IaaS. Plan and administer annual IT and security budgets and P&L across the enterprise. Developed ITIL practices to support operational services and provide accurate performance metrics. Designed and implemented a redundant infrastructure to ensure minimum downtime for customers and data integrity throughout the enterprise.  Developed and implemented the overall cyber security program, strategic plan and operational procedures

· Developed strategic partnerships with Oak Ridge National Lab and Pacific Northwest National Lab in the development of new IoT devices and technology security solutions in the protection of the electric grid and business systems supporting the industry.

· Developed the IT and security standards and business plan to support a Department of Energy grant of $111 million that was successfully leveraged to implement a smart grid, contributing to the reduction of the implementation schedule from 5 to 3 years.

· Implemented an ERP, CRM, and Big Data analytics strategy for real-time business and security data analytics with over 20 billion data points annually.

· Developed a security strategy for the selection and implementation of an automated meter deployment for a real time AMI infrastructure capable of 1-minute interval reads and real time customer interface for two-way communication.

· Implementation of one of the nation’s first fully automated and secure IoT Smart Grid Systems enabling fault isolation and service restoration reducing outages in the service area by >50%.

· Overhauled the IT & OT systems through upgrades or new installations for SCADA, Mobile Workforce, Outage Management, CIS, AMI, MDM and business analytics.

· Implemented the security standards and policies to meet ISO 27001, NERC, DOE, HIPPA, PCI, and PII compliance

· Develop strategic agreements utilizing cloud services for application technology and managed security services to enable immediate upgrades and expansions as well as more effective cost control.

· Transformed vendor and licensing agreements enabling multimillion dollar savings reducing annual Capital and Operations & Maintenance (O&M) costs.

· Implemented an integrated cyber security solution that enables security to be managed under a single pane of glass.

Electric Reliability Council of Texas, ISO (ERCOT) – Austin, TX 3/2003–9/2006

An independent electric system operator, ERCOT manages the flow of electric power to 22 million Texas customers who consume 85 percent of the state's electric load, schedules power on an electric grid that connects 40,000 miles of transmission lines and more than 550 generation units, manages financial settlement for the competitive wholesale bulk-power market, and administers customer switching for 6.5 million Texans in competitive choice areas.

Director, IT Operations (Acting CIO – CISO for 6 months)

Directed the work of six departments responsible for design and management of an enterprise-level energy management and marketing system (EMMS) that supported grid operations and systems for retail transaction processing in a deregulated market. Developed benchmarks and report metrics for overall operational and development performance; strategic and tactical plans for integrating new and end-of-life technology, process flows, standards, policies, and procedures to ensure optimum system functionality for internal and external customers.

· Evaluated developed and managed a comprehensive cyber security program and system in the management of the Texas electric grid.

· Developed and implemented plans for staffing more than 120 employees in applications development, applications support, system engineering, project management, release management, cyber security, and 24x7 operations.

· Implemented ITIL standards for Service Delivery and Service Support, developed call-center processes and staffing plans.

· Led development of all helpdesk automation and problem-tracking tools.

· Assumed responsibility for areas of failed SAS70 audit and rewrote processes to meet corporate governance and accounting standards.  Received no qualified opinions at the next audit.

· Achieved 0% turnover of key employees for 3 consecutive years in a highly competitive market.

Deloitte & Touché Outsourcing – Philadelphia, PA 11/2001–3/2003

A new business venture to offer managed services to key clients in such industries as real estate and franchise management and financial system outsourcing.

National Director of IT Outsourcing

Recruited and led a team of 20 direct reports and 100 contractors in developing IT systems and cyber security programs that were sustainable, repeatable, and scalable within a 24x7 operating environment. Reported directly to the CIO and maintained P&L accountability for the corporate division. Responded to requests for proposals (RFPs) and participated in negotiations for service delivery.

· Led development and management of a high-transaction financial ASP platform.

· served as project manager for rollout of customer implementations of all security initiatives, JDEdwards, Lawson, ERPs, and real estate applications.

· provided technical sales support and managed implementation of security and IT services for clients, contributing to the contracting of 6 national accounts in less than two years.

Solid Systems, Inc. – Houston, TX 4/2000–11/2001

A startup managed service provider and a value-added reseller (VAR) of IT products

Chief Technology Officer ~ Vice President, IT Operations

Managed development and construction of data centers and served as a technical resource for pre-sales engagements by the sales team. Developed and implemented controls for SAS70 compliance, presented and negotiated pre- and post-sales contracts with C-level executives, managed RFPs, and served as project manager for rollout of applications to clients such as Halliburton, NASA and Shell. Developed and implemented security controls, helpdesk call center, automation tools, and applications for project management, change management and problem management.

· Built two state-of-the-art redundant data centers in different regions of the country.

· Developed, implemented and managed 24x7 operations center.

· Provided technical support for securing contracts with approximately 20 clients at go-live engagements that generated more than $20 million in the 1^st year.

The Associates Financials – Dallas, TX 9/1999–4/2000

At the time, the nation’s largest issuer of private-label credit cards, the firm also provided consumer-loan services and loan services for the transportation and technology industries. It is now part of Citigroup.

Sr. Director, Enterprise Operations.

Directed the Operations Department through the Y2K engagement with an annual capital budget of $125 million and supporting high-volume financial transaction services. Supervised a team of 95 system engineers to ensure 24x7 coverage, oversaw call- and data-center operations, Internet- and intranet-based transactions, telecommunication, production control, and a corporate network serving more than 3,000 offices. Researched and negotiated outsourcing contracts and coordinated hardware and software acquisitions; coordinated application upgrade rollouts and implemented automation tools and applications.

· Transitioned through Y2K implementation and Citigroup acquisition.

· Negotiated contracts to ensure cost reduction while upgrading technology, increasing storage and computing capacity while reducing overall costs by $3.3 million annually.

· Reduced capital expenditures significantly by transitioning to leasing from ownership.

· Managed 40,000sf of raised-floor facilities and data center resources, coordinating all remodeling, mechanical, and electrical upgrades, and new construction.

American Airlines ~ Sabre, Inc. – Dallas, Texas 3/1989–9/1999

The reservations and customer transaction processing division of a leading airline.

Sr. Manager, Information Technology Operations

Led a team of 40 analysts and operators in providing 24x7 coverage for all operations. Managed a $150 million capital budget, a $3.5 million staff budget, and a multiple service contracts. Had complete P&L responsibility and coordinated new business analysis, performance appraisals, and staffing decisions.

· Implemented security program, processes and policies for the Ft. Worth headquarters and data center.

· Implemented the first version of Travelocity, the travel booking website.

· Negotiated outsourcing contracts, developed and maintained disaster recovery plans, and managed all aspects of production control and building infrastructure in a facilities network with more than 3,000 systems.

· Typically served as Project Manager for more than 30 simultaneous projects.

· supervised the work of vendors for data center build out and managed more than 100,000sf of raised-floor and data center facilities.

· Managed 5 remote data centers, developed project plans, and coordinated engineering documentation for remodels and new construction.

· Implemented security and systems in locations that encompass all North, Central, and South America as well as Europe and Australia.

United States Army 1982–1988

Rank at Discharge: Sergeant (E-5)

Oak Ridge national Labs – Cyber Information Security Consortium, CISC

TVA Big 8 utility technology board

United Way of Greater Chattanooga – Technology advisory board

University of Tennessee Chattanooga – Technology advisory board

Chattanooga state community college – Technology advisory board

Chattanooga Technology Council – Board Member

Abundant Life Children’s Home – Board member

Covenant College B.S. in Business Administration - Organizational Management

· The University of Texas at Austin, Leadership Skills Program, 2004

· Southern Methodist University, Executive Management Program, 2000

· ITIL Foundations Certified, 2005

· CISSP formally trained

· SSCP formally trained