Candidates About

Travis Macken

Professional Summary

Highly skilled leader who has vast experience with the design and development of technology applications to enhance existing infrastructure for cost-effectiveness. Brings a highly analytical mind with excellent capabilities in problem solving. Can handle multiple duty positions and roles in fast paced environments as well as direct interaction with high profile clients.

Core Qualifications

·         Experienced with VOIP, WAN/LAN, Cisco, Nortel, Remedy and other Applications modules

·         Clear communication abilities, both orally and in writing

·         Strong experience with data entry and workflow processes

·         Verse in making sure client is 100% satisfied with end product

·         Excellent analytical and problem-solving abilities

·         Good at analysis of user issues and identifying solutions

·         Active SECRET Clearance.

Experience

Feb 2006 – Apr 2010 United States Air Force E-4—Wright-Patterson AFB, OHIO Voice Network Systems

·         Attended A+, Net + and Security + COMP TIA, Cisco, VOIP, Fiber classes.

·         Installed 20K telephone lines and circuits annually expanding base network by 19k

·         Fast Learner - Achieved 100% upgrade technical training 6 months ahead of peers.

·         Conducted 800+ on site trouble tickets for customers, achieving a 100% feedback rating.

·         Conducted 5k+ Line tests identifying missing sets on Wright Patterson Air Force Base.

·         Performed daily security checks logging all incorrect/failed login attempts to system servers.

·         Work Order Leader, responsible for logging/recording/filing/Q&A of approx. 50 work orders /week.

• • Key Skills and Experience
    • Cisco Call Ware Servers, VoiP Servers,
    • Fiber Optic Classes
    • 40 hrs of Networking + Comptia Classroom Training
    • Willing/Interested in obtaining CCNA and other certs

May 2010 – May 2011 Netview Inc/CompuCom —Dayton OH, Technical Lead

·         Lead a tech refresh team responsible for complete overhaul of all USBanks. .

·         Designed technical training program to minimize downtime.

·         Coded, tested and debugged new, complex software applications.

·         Performed quality checks to ensure client was satisfied with refresh.

·         Logged all end of day reports.

·         Completed and drafted all necessary technical documentation.

• • Key Skills and Experience
    • Back up and Restoring High Sensitive servers from out of the box
    • Print Que management
    • Print Driver Management

May 2011 – Dec 2013 Stellar Innovations and Solutions —Wright Patterson AFB, Analyst

·         A/V Specialist in conference room environments. Responsible for Video Teleconferencing.

·         Software license manager, turned around failing program to 100% satisfaction rating. 1200+ users

·         COMSEC Security Manager, ensured all classified data remained off unclassified networks.

·         Verse in purchasing/tracking/installation of software in large environments.

·         Logged all end of day reports.

·         Completed and drafted all necessary technical documents and workflow processes.

·         Key Skills and Experience

·         DVS Level 1 Certified (DISN)

Achievements: Drafted a contract to purchase licenses resulting in $300k of funds.

Apr 2014 – Oct 2014 Frauman Lawn Services – Dayton, OH Crew Leader

·         Took over the day to day operations of a small business with approx. 80 weekly customers 

·         Ensured customers were more than happy with the service we provided. 

·         Provided estimates for future customers.

·         6 months 100% accountability.

Oct 2014 – Present Xerox – Dayton, OH Team Lead/Data Analyst

·         Implementation specialist for managed print server project at Wright St University. 

·         Responsible for the installation/training/documentation of all devices installed. 

·         Lead a team of 2-6 technicians at any given install.

·         Selected by several clients to work for their accounts, excellent reputation with clients.

·         Data entry and design

• • Key Skills and Experience
    • Mail Servers
    • Print Drivers and Servers
    • Classroom Environment Training Lead
    • Train all inbound employees within company one on one

March 2016 – Present – Procter and Gamble/Xerox Site Lead

·         Responsible for managed print server contract totaling 200 devices. 

·         Responsible for the installation/training/documentation of all devices installed for Procter & Gamble NA.

·         Current State to Future State design implementation lead responsible for all refresh designs and installs.

·         VLAN management and Port security, installing jacks, and patch cords.

·         Help Desk support for all on site printer tickets submitted by end user. 100% uptime 100% response time 100+ ticket a month.

Education

2004 Jamestown College – Business Major

2006 Electronics Voice Principles – Keesler AFB MS

2006 Voice Network Systems – Sheppard AFB TX