Michael D. Mack
- Website Designer
- New York City, NY
- Member Since Mar 19, 2023
Candidates About
Michael D. Mack
C-LEVEL STRATEGIST ▪ OPERATIONAL THOUGHT LEADER ▪ TECHNOLOGY CONSULTANT
Innovative IT Executive mobilizing high-energy growth through employee investment, strategic roadmap creation, and business development expertise. Empower change, influencing decisions in cross-functional environments. Champion healthy workplace culture, engaging teams through servant leadership. Dominate competition, analyzing market, cultivating key relationships, and designing solutions/processes that grow client businesses and deliver added value while scaling profitability.
AREAS OF SKILL
New Business Development Account Management Business Process Improvement
Profit & Loss Management Strategic Planning & Execution Managed IT Services Operations
Project Management Recruitment & Onboarding Sales & Marketing Management
Business Analysis Operational Leadership Metrics-Based Leadership
Executive Leadership Revenue Growth Technology Consulting
PROFESSIONAL HISTORY
WORLD SYNERGY ENTERPRISES INC. 1999–2017
Leading mid-west strategic professional services and consulting firm delivering IT managed services, applications development, and marketing services to clients across multiple industries. www.worldsynergy.com
►PRESIDENT 2012–2017
P&L FOR $3M REVENUE ▪ 7 DIRECT REPORTS ▪ 24 INDIRECT REPORTS
Catapulted World Synergy to global recognition as one of the top MSP companies in the world. Implemented sales process that drove 170% revenue growth within 5-year period. Continued top-line revenue growth of ~23% YOY through talent acquisition, team development, tactical marketing execution, and lead generation process. Helmed total business profitability, revenue growth, and operations. Conducted quarterly business reviews, presenting to board of advisors.
C-Suite Influence
§ Increased revenue 170%, generating >$100K per month/~$1M per year.
- Provided daily coaching and weekly meetings with emphasis on open, collaborative feedback for sales quality improvement.
- Employed multi-faceted marketing approach to close sales.
- Closely measured sales appointments for success, joining team on calls to improve service offerings.
§ Distinguished brand by capturing global, state, and local accolades.
- Ranked in MSP Mentor Top 501 Managed IT Service Providers in the World from 2013–2017.
- Accomplished place on CIO Review’s 100 Most Promising Microsoft Solution Providers in 2015
- Achieved inclusion on prestigious Weatherhead 100 list from 2014–2016.
- Attained recognition in Crain’s Magazine Fast 52 in 2015.
§ Leveraged executive presence, expertly communicating complicated concepts to large and small audiences.
§ Implemented and led company huddle rhythm for c-suite, sales, and technology. Mentored junior exec and sales/tech teams.
Financial Impact
§ Accelerated sales, generating ~600K/year in new revenue with Command Scenario, a corporate dashboard that identified sales process inefficiencies. First-time appointments climbed from 0-1/week to 3-4/week and precipitated $32K recurring revenue per month plus 20% additional project work.
§ Slashed A/R >15% within 3 months by implementing late payment notification system that prompted executive follow-up. System was so successful it retained lower A/R level for 2 years.
§ Motivated accountability and progress, creating annual budgeting/forecasting models and driving company to meet goals.
§ Secured income tax rebate after presenting 10-year strategic plan to local city councils.
Account Management Strategy
§ Masterminded customer satisfaction measurement and mitigation process.
§ Pioneered technology summary meetings, visiting client sites to gain comprehensive overview of business issues and provide specific recommendations for improved critical business processes.
- Infiltrated new market, building on foundational idea behind software selection process and ERP consultancy.
MICHAEL D. MACK Page 2 of 2
►CHIEF OPERATING OFFICER & CHIEF TECHNOLOGY OFFICER 2008–2012
MICROSOFT PARTNER ▪ STRATEGIC ACCOUNT MANAGER ▪ BUSINESS DEVELOPER
Transformed technology division from break/fix to MSP in <8 months and set company on course to become one of the fastest-growing managed services providers in the mid-west. Commanded all large marketing, application development, and technology projects.
Business Development Expertise
§ Built sales engine, adding new customers and recurring revenue monthly while growing into YOY success. Recruited top-talent and designed technology sales process. Trained and coached team. Created prospecting database with >5K verified contacts and corresponding data.
§ Energized robust industry relationships with vendors and clients. Selected all tech vendors for company and client needs and cultivated resulting relationships. Facilitated quarterly meetings with clients to review budgets and solidify strategic initiatives.
§ Negotiated all technology contracts, constructing strategy that transitioned month-to-month services to long-term contracts.
Operational Excellence
§ Reviewed clients’ critical business processes, acting in business analyst role. Promoted IT value proposition, selling technology solutions to improve client operations.
§ Formalized all company processes, applying metrics for ensured success and guaranteeing continuous improvement process.
§ Centralized company quoting with online quoting software.
§ Launched onsite visit schedule, formatted 1 year in advance. Created pre-/post-notification system for client initiatives.
Change Management
§ Eliminated operational ambiguity, implementing company-wide documentation process along with measuring system to ensure proper usage. Mapped all critical processes.
§ Eradicated inaccuracies in financial reporting by creating and matching GL accounts to products sold, providing precise P&L across all departments.
§ Increased monthly project revenue 20% and addressed lost billing by integrating professional services automation tool. Tracked ticket, project, and employee time.
§ Spearheaded process and best practice creation to achieve world-class top reactive hours (per endpoint, per month of .16) across all managed IT clients.
►MANAGING DIRECTOR, NETWORK ADMINISTRATOR & SENIOR NETWORK ARCHITECT 1999–2008
MICROSOFT SMALL BUSINESS PARTNER ▪ E-COMMERCE METHODOLOGY & WEBSITE DESIGNER
Shaped dynamic technology solutions, meeting client needs and managing client networks while concurrently project managing all e-commerce and website development initiatives. Established SEO line of business and corporate intranet. Applied holistic technology approach for client projects, creating proactive rather than reactive systems. Developed competencies around the building services, ensuring clients received reliable, self-policing systems from start to finish. Created technical quotes.
PRIOR EXPERIENCE
Technical Recruiter ▪ Pencom Systems, Incorporated
Recreation Specialist, Assistant Director & Project Manager ▪ Broadview Heights Parks & Recreation
Owner & Business Development Manager ▪ The Southwestern Company
EDUCATION, CERTIFICATION & TRAINING
BACHELOR OF SCIENCE (BS), Ohio University, Athens, OH 1996
Multiple Industry Certifications (Microsoft, Xerox, Cisco, TechMentor) ▪ Solidify thought-leadership through rigorous ongoing training, workshops, and conferences (TruMethod, Gazelle, SuiteWorld, NexGen).
AWARDS, HONORS & MEDIA FEATURES
J. Meek. MSP Road Trip: Cleveland, OH, Channelnomics. 07 July 2016. (http://bit.ly/2uP1Rg7)
T.C. Doyle. The Doyle Report: Getting Big by Going Small, The Var Guy. 02 Dec 2016. (http://bit.ly/2wbOvtN)
MSP Mentor – Top 501 Managed IT Service Providers in the World, 2013–2017 (http://bit.ly/2sqSrsK)
WSOM 100 Fastest Growing Companies in Northeast Ohio, 2014–2016 (http://bit.ly/2gWNVsv)
Crain’s Magazine Fast 52, 2015 (http://bit.ly/1W0QIzY)