Candidates About

·      Analytics & Reporting

·      Training/Presentation Skills

·      Agile/Scrum, SDLC & Waterfall Methodologies

·      Business Operations Management/Budgeting/Portfolio Management

·      Change Management

PROFESSIONAL EXPERIENCE

TOYOTA MOTOR SALES, USA, INC., Torrance, CA                                                                                         2015 –2017

Workforce Analytics – Human Resources                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

                                Built out, tested and implemented new HR Analytics and Reporting System, including monitoring, tracking and reporting activities such as relocations, onboarding sessions, shifting-gears departures, and bonus payouts.

·      Led development and deployment of unique system to track and report progress of company workforce relocation, collaborating with customers and providing oversight and guidance to build best-in-class solution.

·      Developed various management Dashboards and reports using Salesforce and Einstein(WAVE) Analytics; trained teammates on the tools and then handed-off the responsibilities.

·      Oversaw the Onboarding and Shifting Gears Applications, making system modifications as needed, uploading new data sets and customizing reporting and dashboard functionality for executives and downstream users including HR, PMO and IT.

·      Worked with various HR teams and researched new tools and functionality to improve tracking and reporting capabilities.

·      Developed and created PowerPoint presentations to my team, management, and client departments to provide an understanding of the tools available and open up dialogue of other potential opportunities for reporting.

Product Manager – Digital Marketing

Drove Real-Time Inventory and Pricing workstreams within the Retail Transformation Program, a digital guest experience platform.

·      Collaborated with Business Units, IT team, and vendors to design, develop and bring concept to production deployment using Scrum methodology.

·      Aligned with vendors to remove roadblocks and ensure on-time delivery, maintained and tracked system, process and people dependencies and kept other Product Managers informed of potential impacts and actions needed.

·      Coordinated cross-functional meetings, and activities to ensure alignment by all stakeholders, including HR and Onboarding.

Business Operations Management – IT Management

Managed budget of over $56M across two IT Verticals in direct support with Divisional Information Officers. These two verticals included Human Resources, Legal, and Auto Supply & Demand.

·      Guided project leads and management through the annual planning and ongoing governance processes, managing the IT portfolio against block allocations and funding requests, and tracking SDLC phases.

·      Created and maintained Executive Dashboards and reports using Excel; researched and tested potential replacement tools including Tableau and Power BI.

·      Managed forecast of portfolios and made recommendations to the allocation of funding based on changing business needs.

·      Created PowerPoint deck from data telling a captivating story that resulted in Executive Committee increasing project budget by $2M during a time of mandatory 10% budget cuts.

·      Identified opportunities/risks/issues within the IT teams and made recommendations to improve the governance, and financial reporting and processes.

·      Owned and monitored pipeline intake process from request through estimation, impact analysis, and portfolio prioritization within IT functions.

FARMERS INSURANCE, Simi Valley, CA                                                                                                                           2014

Business Systems Analyst III (Contract through Odesus)

Ensured completion of next-generation SharePoint 2013 portal and content management systems by year-end.

·      Gathered, analyzed and documented detailed technical and user requirements that translated into programmable solutions.

·      Analyzed, designed, developed, tested and implemented OOTB and custom system enhancements, ensuring identified solutions met expectations and needs of end-users as well as creating training and support.

AMGEN, INC, Thousand Oaks, CA                                                                                                                              2013 –2014            

Business Analyst III (Contract through AO)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

As Lead BA/SME for newly-developed system used to track and manage Clinical Trial Sample Collection Schedule, participated on core team for system upgrade design and implementation.

·      Coordinated with Study Managers worldwide to gather requirements, test and on-board new users, customize, train, support and troubleshoot system including root cause analysis.

·      Provided change management by establishing relationships with other support departments to improve processes and end-user experience and increase system knowledge retention.

·      Created training materials and conducted training sessions live and via webinar ranging in size from 2 participants to over 100 participants

·      Data analysis for trouble-shooting and decision-making using SQL.

·      Part of team testing and building-out Dashboards using Spotfire.

·      Created custom reports for various internal customers utilizing Business Objects.

HA CONSULTING, Westlake Village, CA                                                                                                             2005 –2013

Consultant/Analyst

Provided Independent consulting for small companies, including Financial Analysis, Marketing Consulting, Process Improvement, Operations Analysis and Website Design and Maintenance.                                                                                                

·      Identified gaps in marketing plans and materials, recommending enhancements to increase sales and profitability.

·      Reviewed and analyzed existing processes, interviewed employees and made recommendations to streamline processes and enhance employee experience and retention.

·      Provided sales analysis and sales reporting design to increase effectiveness, designing and delivering presentations to increase sales.

WASHINGTON MUTUAL BANK, (now J.P. Morgan Chase), Northridge, CA                     2002 –2005

Business Systems Analyst

As telecommunications systems analyst, supporting call centers, PBX, and IVR, oversaw all metrics, analysis and reporting for Voice Division.

·      Project managed system design/implementation, upgrades and networking, including testing and providing process flow/work flow analysis and documentation.

·      Coordinated directly with SVP for Ad-hoc analysis and reporting, serving as escalation point for call center system administrators.

Princess Cruises, Valencia, CA                                                                                                                            1998 - 2001

Contact Center Workforce Analytics & Reporting Manager,

Established and managed analytics and reporting team responsible for Reservations contact center

·      Implemented quarterly shift-bid process, thereby streamlining work-flow process which expedited handling of work saving thousands of dollars in efficiency of staff utilization, reducing turn-around time for work, and increasing staff morale.

·      Use Aspect Workforce Management Tool to run predictive analytics and forecast call volume trends by 30-minute increments; report on it and develop agent work schedules accordingly to maximize efficient staffing schedules, call handling, and optimizing labor costs.

·      Develop and publish standard management reports as well as all ad-hoc reporting for management and executives.

·      Responsible for understanding labor laws and ensuring department compliance.

·      Partner with Human Resources for all hiring and disciplinary activity for the contact center.

·      Liaison with IT for all systems related activities.

ADDITIONAL RELEVANT EXPERIENCE

Project Manager, Countrywide Funding Corporation (now Bank of America)

Market Research Analyst, Cineplex Odeon Corporation (now AMC)

Marketing Research Analyst, U.S. Sales Corporation

Talent Acquisition Coordinator, Northern States Power Company (now Xcel Energy)

EDUCATION

Data Science, Post-Baccalaureate Certificate, UC Irvine, currently in progress

Bachelor of Arts Statistics Major; Economics Minor, University of Minnesota, Twin Cities

Business Administration Certificate, University of Minnesota, Twin Cities

PROFESSIONAL DEVELOPMENT

Culture Transformation Workshop, Eagle’s Flight Experiential Learning

Redline Racing Workshop: Learning from the Best and Driving Results, Eagle’s Flight Experiential Learning

Scrum Product Owner Training, Deloitte

Team Management Leadership Program, 1 year program, Landmark Education

Management Training Program, Countrywide Funding Corp.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Visio, Project

Python, SQL, SAS, SPSS, JIRA, Confluence, Remedy, PeopleSoft, Hyperion Reporting, Workday

Salesforce & Einstein (WAVE) Analytics, Power BI, Tableau, Spotfire

SharePoint 2013/2010/2007

Avaya/Lucent, Aspect ACD, Aspect WFM, VMX IVR, Siemens-Rolm PBX Certified