Sr. Product Owner

Remote

Job Description:

Senior Product Owner on the Agile team! Must have 10 years work experience with customer facing and or digital products/projects with certs

The Sr. Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog to deliver on the customer facing tools to support advanced metering infrastructure (AMI). The Sr. PO is responsible for implementing and delivering new AMI digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.  This position also serves as a subject matter expert for assigned areas of Eversource. This role is also responsible for identifying opportunities in the digital experience which will drive business value and enhance the customer’s experience. This position supports the development of the Digital Self-Service Roadmap - driving Eversource to ideal customer experiences. 

Responsibilities:

Supports online capabilities to deliver process improvements, and system enhancements using Agile methodology with a focus on implementing customer facing tools for AMI.

Leads Agile scrum team for digital products and contributes to achieving customer satisfaction goals through product enhancements and programs that deliver validated business/customer value.

Leads large meetings to drive to resolution of complex issues

Be responsible for the various Agile ceremonies backlog refinement, sprint planning, PI planning

Create, maintain, prioritize and deliver on team backlog

Collaborate with the members of the Agile Release Train (ART) and any other partners to investigate, gather and evaluate proposed technical solutions for the features identified by the Product Manager. 

Decompose features into detailed and well written user stories that effectively translate into a detailed plan which the scrum team will use to turn business requests into functionality that drives business value

Identify and accurately document the acceptance criteria in the user stories through subject matter expertise, SME, use cases, collaboration with IT and business partners

Prioritize user stories to support the iterative development process from build to launch

Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria, appropriate acceptance testing was completed, validating the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.

Collaborate with other product owners, ART, release teams and key stakeholders to support coordinated delivery of product roadmaps and strategic plans.

Support and identify new functional flows to improve the digital customer experience.

Create and identify opportunities in the customer journeys and translate them into digital customer experiences that meet their current needs. 

In partnership with the Product Manager, translate new products, functional flows, and product enhancements into features which will serve as definition and scope of the work to be delivered.

Support the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, when needed.

Leverage online tools to support segmented and customized online experiences.

Participate in the development of user experience goals, user stories and provide recommendations (self- determined or team options) that can be used to improve self-service capabilities or support.

Influence both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations.

Work collaboratively with business and all support partners to drive cross-functional alignment.

Requirements:

Strong knowledge of and experience with advanced metering infrastructure, AMI products and customer experiences

Experience in the role of Product Owner/Scrum Master, having led a scrum team.

Experience in decomposing features into user stories and understand quality tactics for Eversource releases working interactively and effectively with technical resources.

Experience in managing a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.

Consistently demonstrate the ability to effectively lead product development teams to successful delivery

Demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption.

Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.

Demonstrate initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.

Bring new ideas to the team that align with the digital roadmap, growth and vision.

Desire to work collaboratively and experienced in leading a team to results.

10 years work experience preferably working with customer facing and or digital products/projects with 2 years in an Agile role

Agile certification required

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Please send/Email resumes:

lgironda@vsoftconsulting.com